I booked a 2 room suite with 2 queen beds. Well I called to stay we would be late and was told they put me in a king room with a fold out couch because there was no available suites. This was not acceptable to me as I had four adults and 2 kids. Apparently the Best Western website and their booking information is different. "They don't always know what we have available" is what I was told. So the only other thing available was a smoking room with two queens. I was told there is hardly smokers that stay there. Not true. The room smelled horrible as soon as I walked into it and there was smoking going on all night around us. It was horrible. The room was very small and dirty as there was even a spider with a web behind the toilet. The air conditioner didn't work very well and smelled bad. It was extremely hot in our room. The shower head was mounted off center and sprayed the wall with a shower head that couldn't be moved. The toilet seat was mounted off center, moved around and the toilet barely flushed. The tub floor slanted and no mat. Pool was dirty and no towels available there. WiFi completely useless. After arriving late, we were put on a ground floor room and at 7:00am there were people talking very loud outside our room for a good 30 minutes and then got on their motorcycles, let them sit and warm up while reving their engines before taking off. There was no sign to put on the outside door with a "DO NOT DISTURB", so at 9:00am the maid staff was already trying to come in our room and again at 10:00am and checkout wasn't until 11:00am. I was told that they would try to move us the next day, but didn't bother calling to let us know. In the meantime, I booked another hotel and checked out. Upon checkout I was told that they had moved us to another room. I was never even asked why I was checking out early. Staff had a so so attitude. They did charge a little less for the room, but it wasn't even worth it. I would never ever recommend anyone to stay at this hotel. I have stayed at plenty of Best Westerns and this is one of the worst ones ever.
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- Also Known As:
- Best Western Durango Hotel Durango
- Best Western Durango Inn And Suites
- Durango Best Western