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“JAB”

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Best Western Plus Rio Grande Inn
Ranked #10 of 33 Hotels in Durango
Certificate of Excellence
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“JAB”
Reviewed 6 June 2012

A very good hotel for the price. All the amenities and a friendly staff. A short walk to the downtown to the train, shops, restaurants and retail stores. Durango is a nice town and the hotel is convenient enough that walking can be done easily. A nice breakfast bar in the morning starts you off just right.

Room Tip: Hotel is right in the Durango/Silverton RR tracks. Get a back room so you can view it easily.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 17 June 2012
Thank you so much for the nice review. We do have a great location. The south side of the hotel is right next to the railroad yard and the higher floors do have a view of that and the river. We are just a block away from the depot and downtown. You can park your car and walk everywhere and not worry about finding a spot in the busy downtown area. We are really glad that you enjoyed the breakfast ! We appreciate your review and hope that you enjoyed your time in Durango.

Mary Kay Dobson
General Manager
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800 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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English first
Asheville, North Carolina
Level Contributor
335 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 13 May 2012

Great location, good size rooms, ok quick breafast included along with a couple of drinks at happy hour. The drinks which include craft beer on tap is served in the breakfast area so it is kind of weird to drink beer surrounded by cereals, etc. Indoor pool and hot tub is nice and is set in the center of the hotel rather then a separate area. Nice place to stay but not sure what the Plus means unless it means a better bed and pillows as the bedding was very comfortable

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank riceland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, Front Office Manager at Best Western Plus Rio Grande Inn, responded to this review, 23 May 2012
Thank you for taking the time to review our property. We truly appreciate your honest feedback. The “Plus” in Best Western Plus means increased and upgraded amenities. Some of those amenities include; in-room mini fridge, microwave, 42” flat screen TV, desk and office chair, fitness center, and free wireless internet. Upgrades include bath amenities, breakfast, bedding, pillows and mattresses. We try to give you a little something extra by providing complimentary cocktails in the evening and newspapers in the morning. We look forward to seeing you again!
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London, United Kingdom
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 April 2012

This property is centrally located close to old town. Its facilities are rather dated and in kind of odd arrangement. Our room was facing the indoor pool and entrance door was in glass providing little intimacy. I would have rather prefer a room with access from car park.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank avaotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 26 April 2012
I am so sorry that you were disappointed with your room. We do have several options here at this hotel. We have inside rooms that do not have the glass door and outside rooms that do not have the glass door. We would have been happy to relocate you had we known of your disappointment. We do have a great location, close to downtown and the train. I also hope that you were able to enjoy our complimentary breakfast and complimentary evening cocktails. We do appreciate your business and hope that you enjoyed your time in Durango.

Mary Kay Dobson
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Denver, Colorado
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 April 2012

We are been impressed with this motel. Its a block from the historic downtown area, which is full of resturants, etc. The customer service is as good as it gets. EVERYBODY is friendly, well mannered and helpful. Room was clean and well appointed. Free drinks in the evening hit the spot. Highly recommend this place from all perspectives.....

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
1 Thank alsebw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 26 April 2012
Thank you so much for the great review. We do have a great staff here that prides itself on customer service. We hope you return soon! We greatly appreciate your comments and your business.
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Dallas, Texas
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2012

Excellent location for the train ride and you can get a discount on the room wif you buy the train tickets through the hotel. The indoor pool was nice. The room was small but more than adequate. I'd stay there again.

  • Stayed July 2011, travelled with family
    • Value
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Helpful?
Thank Lackland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 26 April 2012
We would love to have you stay again!!! We appreciate your comments and we are very glad that you were able to enjoy our hotel. Please come back and see us again, it is a great place to stay with a great location and a friendly staff.

Mary Kay Dobson
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Payson, Utah
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 16 April 2012

I liked the hotel but it is kinda a hotel/motel some rooms have outside halls. There is a free breakfast which was nice and the price was not bad. I did not like the front desk that I was a diamond level at best western and they would not accept it. The beds are old but the pillows were new. The room were very clean. Walking distance to several restaunts and old main.

Room Tip: Get a inside room if available they are the nicer larger rooms.
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  • Stayed July 2011, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank shortsallyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 18 April 2012
Thank you for your input. I am sorry about the experience with the front desk. We do honor all rates for the Best Western Rewards points. I would be happy to check into this for you if you would call the property direct at 970-385-4980 and ask for Mary Kay. I do hope that the rest of your stay was enjoyable and that you enjoyed your time in the Durango area. We appreciate your taking the time to review the property and especially appreciate your business.

Mary Kay Dobson
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Arvada, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2012

Very nice staff and we got a little surprise when we got there, two free drinks for each adult! The boys (age 13) loved the indoor pool. The breakfast was wonderful. Would recommend this motel to everyone!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank candamommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, 4 April 2012
Thank you so much for the nice review. We do offer a great deal for the road weary traveler and we are glad that you were able to enjoy the cocktails and the breakfast. In the summer months you can stroll downtown for meals, cocktails. and great shopping and people watching. We hope that you will return and stay with us again soon!!

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Rio Grande Inn

Property: Best Western Plus Rio Grande Inn
Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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