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“Happy to revisit”

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Best Western Plus Rio Grande Inn
Ranked #11 of 34 Hotels in Durango
Certificate of Excellence
Reviewed 3 June 2013

We'd stayed at this hotel before and appreciated the convenience of being in the centre of Durango. We were well pleased with our room, which was on the exterior of the building, finding it spacious, clean and comfortable. Clearly from other recent reviews that doesn't apply to all rooms, but ours was fine. The central swimming pool does give a slight whiff of chlorine, but it wasn't an issue. Breakfast, in terms of the quality and variety of food on offer, was excellent, and the lady overseeing operations was clearly taking a close personal interest in maintaining a high standard. We like Durango, we like the hotel, and hope we'll get another opportunity to visit.

  • Stayed: April 2013, travelled as a couple
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Thank Mick_and_Moose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 14 June 2013

Thank you very much for your review. I am glad that you enjoyed your accommodation along with the amenities that the hotel has to offer. We have a great location and our property is clean.
We do hope that you revisit if you are in the area again. We appreciate your input!

Mary Kay Dobson

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711 - 717 of 900 reviews

Reviewed 28 May 2013

The location of the hotel is great! It's an easy walk to the shops and restaurants in this quaint town. When we walked into the very small lobby, we wondered if we had made a mistake staying here. However, the front staff's friendliness and offers to recommend restaurants (complete with a map) made us quickly realize that it this hotel was a GREAT place to stay. The bartender and the breakfast staff were wonderful, too. The only thing we didn't care for was that our room did not have a window that let outside light in. It opened to an indoor corridor, making for quite a dark room. Would recommend this hotel for price and location and exceptional service.

  • Stayed: May 2013, travelled with friends
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1  Thank P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 29 May 2013

Thank you for the review. I am sorry about the dark room. All the rooms have a window but we do have a few that face a breezeway where there is not much light. We have interior rooms and exterior rooms that are probably a little brighter. We hope that you enjoyed your time in Durango and we are very happy that you enjoyed the hotel!! Have a great summer, we do appreciate your business.

Mary Kay Dobson

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Reviewed 28 May 2013

I agree with the loulou3 that the air was very loud. Also, due to that review, we requested an exterior room, and was very glad we did. The soft finishes in the room - carpet, drapes, etc, were plain dated an icky, and reeked of deodorizor. We were there on Memorial Day weekend, so the town was packed anyway, and in addition, the bike event we were attending, Iron Horse Classic packed the town even more. Therefore all the hotels were pretty expensive. Overall I thought this was a $129 room for which we paid $209 over that weekend. But the staff is nice, and falls head over heels to help with any little thing. One interesting thing - how that Colorado has legalized "Mary Jane", the "I won't smoke in the room" agreement isn't just tobacco anymore....not that we wanted to do that, I just found it interesting.

Room Tip: Ask for a room that has an exterior, not interior entrance.
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  • Stayed: May 2013, travelled with family
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Thank winebabeskl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 29 May 2013

Thank you for taking the time to review our hotel. We are in the process of updating our rooms and adding new carpeting and remodeling the bathrooms. I apologize about the air conditioner noise. The units do have the option of choosing a quieter fan but that may have still been too loud for your taste. We do have a great staff and offer a great location along with free breakfast, drinks and wi-fi (we just updated that today!!) Thanks for staying with us and we hope that you had a fun time with all the events in town for the holiday.

Mary Kay Dobson

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Reviewed 16 May 2013

We walked around a lot because we didn't want to go back to our small, dark room. At night the room was too warm, but turning on the very noisy air conditioner was worse. We put the chain on the door and left the door ajar. The swimming pool predominates the indoor space, so the smell of chlorine hangs heavy. The two free drinks during happy hour don't make up for the sad snacks (a bowl of pretzels, a bowl of corn chips, and thin looking salsa) in a dark, unattractive room. Staff was pleasant.

  • Stayed: May 2013, travelled as a couple
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Thank loulou3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 17 May 2013

I am so sorry that you were unhappy with your room. We do have rooms that do not face the pool and are brighter. The atrium can be a little darker than the outside rooms. We would have been happy to relocate you had we known that you were unhappy. I am glad that you enjoyed the drinks, we don't have a kitchen so we are limited as to what we can offer for snacks and I do apologize that you were disappointed with those as well. We do offer a great breakfast and we do have a great location to town and the train. We all hope that you enjoyed Durango. Traverse City is a beautiful town as well. I am happy that you enjoyed the staff and hopefully the rest of your journery was pleasant.

Mary Kay Dobson

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Reviewed 14 May 2013

Room was excellent...decor very nice..bed and shower both wonderful. Park your car and take the short stroll into town to shop and eat. Breakfast was extremely nice with lots of choices...clean and tidy. Loved the little patio. Would highly recommend to all.

Room Tip: I prefer a ground floor for easy loading of suitcases...we tend to overpack.
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  • Stayed: May 2013, travelled as a couple
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Thank PollyJ8245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 17 May 2013

Thank you so much for the great review. We do offer ground floor rooms for easy luggage hauling. We also have an elevator for guests that like a higher floor. We are happy that you enjoyed our facility. Thank you so much for the positive comments!! They really made our day!

Mary Kay Dobson

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Reviewed 14 May 2013

Lovely hotel built around the Atrium and heated pool Only had one night here but would have liked more. Reception staff very helpful. Everyone gets a free drink for happy hour in the bar which was a nice touch. Breakfast is good but a little crowded as the sitting area is quite small.
The hotel is in a great spot where you can walk around to many little cafe/restaurantspubs nearby for food and drinks. Clean and comfortable hotel and staff will ensure your stay is a friendly and warm one.

Room Tip: I would not like to have a room in the middle section as at times I think the pool could get quite n...
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  • Stayed: April 2013, travelled as a couple
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Thank Sparkles1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 16 May 2013

Thank you so much for the review. We do have a great atrium and indoor pool area. There are times when the noise level is a little high but we do have quite time from 9:00 pm until 9:00 am. It can be hard to seperate kids and a swimming pool. They absolutely love it!! We hope that you had a great time in Durango and enjoyed your holiday.

Mary Kay Dobson

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Reviewed 10 May 2013 via mobile

Friendly & helpful staff. They were great with all the little things: if we needed more coffee in three room, find a good local eatery - never steered is wrong.

Can't beat the location. Can walk everywhere in town. All the restaurants, shops and train are within blocks.

The breakfast that comes with the price of a room is plentiful, but not fancy. A is the cocktail hour, which is nice, but unnecessary for us, not being big drinkers. Wine not very good, but the local Pin Stripe beer was pretty tasty.

Overall, a great value.

  • Stayed: May 2013
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Thank Scubaskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 16 May 2013

Thank you for reviewing our hotel. We are all so happy that you were able to enjoy all the hotel amenities and the Durango area. We hope that your travels took you to some fun places and that you will return and see us again someday.

Mary Kay Dobson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Rio Grande Inn

Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
Price Range: £76 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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