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“Negligent disregard for guest safety!”

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Best Western Plus Rio Grande Inn
Ranked #10 of 34 Hotels in Durango
Certificate of Excellence
Reviewed 10 March 2014

Nice lipstick job. worn out electrical, staff doesn't respond or care. Average hotel breakfast. Requested safety items to be repaired, ignored by staff. Pay your life insurance before staying at this fire hazard. I stay at Holiday Inn when in Durango

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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630 - 636 of 924 reviews

Reviewed 10 March 2014

Hotel was older but in the process of upgrades. Staff was great and hotel was centrally located to downtown, within walking distance of EVERYTHING. Breakfast and happy hour were great. Hotel was very clean, and additional amenities were great.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Kathryn1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 17 March 2014

Thank you so much for the great review. We appreciate your taking the time to go online to review our property. It really means a great deal to all of us. We are in the process of updating our breakfast area, room vanities, adding a fitness room and updating our guest laundry area. We have added new carpeting, a new roof, and new lobby and common area furniture. We have a great convenient location, a wonderful caring staff and great amenities. Thank you for the acknowledgment. We appreciate your feedback.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Location, service, and atmosphere were all excellent. In the middle of town with very little traffic noise. Proximity to shopping and dining is a short walk away. The view from the window was amazing. An excellent evening getaway.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Rory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 10 March 2014

Thanks for staying with us. We do have a great property with a great location. We are happy that you were able to enjoy the view and hope that you had a relaxing getaway. We appreciate your review. Enjoy the spring!

Mary Kay Dobson

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Reviewed 5 March 2014

I travel extensively for my profession, and stay in many hotels. I thought I would try this Best Western Plus hotel, as I have stayed at the other two Best Western locations in town. I am sorry that I did. The parking lot is very cramped. The ice machine was not working, and you had to go to the third floor by elevator to get ice. There was a long black hair in the shower. (I am follically challenged). The internet did not work properly. There were two lights out around the mirror. I did complain and get the lights fixed and I asked the night manager to re-boot the server. He said he would. Ms. [--], whom I think is the manager, offered to give me one night off for the trouble. I declined, due to the nature of needing a paid night's receipt. When I got my receipt home and was working on my report, I noticed that instead of the two nights being on the receipt, there was a third night showing I still owed for one night. (I stayed two nights). This was not a pleasant experience for me.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 12 March 2014

Again, I do apologize for the issues that you had during your stay. We are in the process of remodeling and we were down to just the one ice machine until the renovations were completed. As I had stated in an earlier email to you, the charge for your stay was only for the 2 nights that you stayed with us. I had taken off the one night as an apology to you for the problems that you had experienced and then put it back on once your explained to me that you could not accept the offer. We do appreciate your input and your concerns. We thank you for your business and hope that you have safe travels to your next destination.

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Reviewed 5 March 2014

This hotel has a great location; it is one block from the main street in Durango. There is easy parking, easy entrance to rooms, and they are very clean and updated. Would definitely stay here again. The staff was very helpful in suggesting many places to eat and what to see in the area. They were also very courteous. We liked the hotel and the Durango restaurants so much that we changed our plans and stayed here for two nights instead of one.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Robbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 10 March 2014

Thank you for taking the time to review our property. We do have a great convenient location, close to downtown but far enough away from all the noise! We are glad that you extended and were able to enjoy some of what Durango has to offer. We appreciate the input and hope that you will come back and stay with us again in your future travels to the Durango area.

Mary Kay Dobson

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Reviewed 3 March 2014

We might have been the only ones at the hotel who came to ski. This hotel is right by the train station, and an easy walk to the historic downtown Durango near all great shopping, dining, but at the opposite end of town from the ski area, tho an easy drive. All hotel staff was friendly, helpful, responsive to whatever need we had. We parked right outside our door, which was important to us. The breakfast was great, I ate too much! If we come back to Durango, this hotel will be our first choice.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 10 March 2014

Thank you very much for the wonderful review. We do have a great product with a great location and staff. We hope that you enjoyed the skiing and that we will see you again someday. We appreciate the positive feedback and your business.

Mary Kay Dobson

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Reviewed 24 February 2014

Very nice hotel with a perfect location in downtown Durango. Walking distance to everything in Durango. A rare find that has a great location, indoor pool, large rooms and breakfast all in one. 90% of rooms have an inside entry, make sure to request this. Most rooms of this quality are priced much higher.

  • Stayed: February 2014, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Skier134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 27 February 2014

Thank you valued guest. We believe it is extremely important to provide value to all of our guests. It is great to hear that you found our hotel to be a great value.
We sincerely appreciate such a thoughtful review. I'm so glad that you enjoyed your stay with us.

Thank you,
Michael Vice.
Front Office Manager
Best Western PLUS Rio Grande Inn

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Additional Information about Best Western Plus Rio Grande Inn

Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
Price Range: £71 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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