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Durango Downtown Inn
Ranked #24 of 34 Hotels in Durango
Reviewed 26 February 2013

I'm surprised that so few people have commented on the cleanliness (or lack thereof) of this hotel. The chairs are covered in thick grime, the curtains clearly haven't been washed since they were installed a jillion years ago, the rug is filled with stains, and the entire room gives the ambiance of old and dirty. It's one of those hotels like you see on that "Hotel Impossible" show. Its only selling point is that it sits along the river, but that's not enough to make it worth staying there. Mess!

  • Stayed: October 2012, travelled with family
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1  Thank Gregs_out_West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 23 April 2013

Thank you for taking the time to provide feedback that will help improve our hotel. I truly apologize that the room was not satisfactory, as you stated, this is rarely a complaint that we have. It is an exception and not the rule. We take great pride in the cleanliness of the hotel but realize that things can be overseen. We hope that you will give us an opportunity to show you what so many other guests have experienced. Once again thank you for your feedback.
Sincerely,
Megan Meehan
General Manager

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245 - 251 of 357 reviews

Reviewed 20 February 2013

The hotel is located in a very convenient location just a few blocks from the downtown area. Everything is within walking distance. An Applebee's is attached; however, we shy away from chain restaurants and did not eat/drink there. The pool/hot tub were being updated; therefore, the staff provided free tickets to Trimble Hot Springs. This was a great substitute; however, the second day we requested the tickets, they were out and did not have any available the following day either. Arrangements should have been made between the 2 managements to ensure that guests were accommodated if that is what is stated. Room was clean. Only negative is the square pillows. Overstuffed and square just doesn't make for a good night's sleep.

Room Tip: Rooms looking over the Animas River have better view; however, I believe the hotel charges more
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  • Stayed: January 2013, travelled with family
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1  Thank smatso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

This is a fine hotel; rooms are standard but comfortable. The location is why you want this one. On the backside is a river. On the front (across a slightly busy road) is downtown. You are 2-3 blocks from all the good storefronts and restaurants, which makes your Durango visit very convenient. The only problem I had was that the hot tub wasn't functional, and since I booked through a travel website, I didn't know that ahead of time (kind of the main reason I wanted to stay here). Other than that, I had a great stay and I'm sure you will too.

  • Stayed: December 2012, travelled as a couple
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Thank paulieweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

The staff at this hotel is wonderful. They let us check in early. The pet fee was only $10 which is cheaper than most hotels. The location is also great. Walking distance to downtown. However, the cleanliness of the rooms are horrible. Hair on the toilet seat, towels are worn, and carpet is dirty and faded. This hotel needs a lot of upgrading and renovation.

  • Stayed: December 2012, travelled as a couple
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2  Thank amber_lauree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2012

we stayed for a week over Thanksgiving and had a room facing the interior courtyard (across from the indoor pool) towards the back of the property which was perfect for access to our car and THE RIVER! this hotel backs up to the Animas River and has easy access to trails for walking/biking. we had Thanksgiving dinner at the DoubleTree which was a quick walk on the trail from Durango Downtown Inn and as it was right at dusk, we saw ~10 deer drinking water and then ran up the cliff on the other side.

1) location was perfect! you're a block from Main St and all the shops and restaurants; as well as a quick walk to the train station (we took a ride on the Polar Express). it's right off of 550 and 160 so it's almost impossible to get lost and we took day trips to Silverton (north on 550) and Four Corners/Mesa Verde (west on 160). we also drove around town a few different times to explore and it's close to 2 parks, a library, shops, restaurants, quick trip to Walmart, etc. plenty of places to eat (head to Oscar's Cafe in the little shopping center across the street for a GIANT breakfast and a taste of the local vibe).

2) we paid ~$100/night on hotels.com so it was worth the quality - i wouldn't pay full BAR for this place. it has an Applebees on site, but no free brekky; although they do offer oatmeal and coffee, i think. wifi was free, but you have to reestablish connection every 24 hrs.

3) we had 2 dbl bds with myself, my husband and 2 young boys and it was kinda tight. no biggie considering we were always out and about, but i wish we would've gotten the connecting room for sleeping as the dbl beds were TEENY! and not very comfy. very hard beds. also, the pillows were SMALL. like throw pillows on a couch. it was weird and awkward to sleep on. room was nice enough and clean. we had a fridge and a microwave which helped immensely!!! not sure if that's standard in all rooms, but it made a big difference with us.

4) maid service was prompt and thorough, but they came to our door at 830a two days in a row. no bueno. chill out. you're not a biz hotel and it was a holiday week. they did do a really good job of cleaning up the rooms and it was always refreshing to come back to :) they forgot to leave towels once, but that's no biggy. the soaps/shampoo/lotion they use are from The Body Shop and don't completely suck.

5) the AC/Heating unit was a big issue with us. there's not temp control/thermostat so you're either burning hot or freezing cold. we got up at least twice a night to turn off the heat and/or turn it back on (we had lows in the 20s when we were there). it was annoying!!!!

6) staff was really nice and helpful. that whole town had excellent customer service which did not go unnoticed :)

7) it's pet friendly!!! we didn't bring our girls (we'd definitely have had to get a connecting room if so), but it was great to see EVERYONE bringing their pets! seriously, this town has got to be the most petcentric place i've ever visited - was great!

all in all, definitely worth a stay! all my complaints are small (except the heating issue. boo on that.) and i'm really glad we stayed here. as this was our first trip to Durango and we def plan on returning, i can see ourselves staying here again for sure. we might check out the Strater or the DoubleTree to compare, but i would definitely recommend this one!

Room Tip: ask for rooms in the back by the river!
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  • Stayed: November 2012, travelled with family
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4  Thank despidoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

I love this hotel. It is just a hop and a skip to main street with tons of restaurants and clubs. My boyfriend and I frequent Durango as our getaway town and stay at the Durango Downtown Inn every time. Its super close to everything so walking/stumbling back to the room is easy. Its right on the rivertrail and has applebees connected to it. They'll bring late night orders straight to your room too. Also has a jacuzzi and sauna, heated indoor pool too. The staff always recognize us and continue to give us a great experiance every time we're here. Even if you just need a place to crash for the night so you can enjoy a night on the town, this is the place.

Room Tip: Riverside doubles have a sweet view, especially in the winter when the river is steaming
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  • Stayed: October 2012, travelled as a couple
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1  Thank Josephine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

The Durango Downtown Inn's biggest asset is its location. It is on Camino Del Rio and right on the Animas River. The Animas River Trail passes by it. Durango's downtown is a few blocks away.

Other than that, my room was clean, but otherwise unspectacular. The absence of a refrigerator or a microwave was a minus.

I would have given this a 3.5 if fractional ratings were possible. Rounding up because of the location.

  • Stayed: July 2012, travelled solo
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1  Thank ek_yayavar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durango Downtown Inn

Address: 800 Camino Del Rio, Durango, CO 81301-5582
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 34 Hotels in Durango
Price Range: £62 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Durango Downtown Inn 2*
Number of rooms: 139
Official Description (provided by the hotel):
Located in historic downtown, Durango Downtown Inn is conveniently located just 1 block off of Historic Main Street. The hotel offers guests the convenience of easy access to shopping, dining, and galleries as well as many exciting activities. The world famous Durango Silverton Narrow Gauge Railroad is just 5 short blocks from the hotel and a very easy walk. The beautiful Animas river flows behind the hotel giving guests wonderful scenery as well as a 3 mile river walk. Our indoor pool, Jacuzzi, and fitness center are sure to help you to relax and recharge. The Applebees Neighborhood Grill and Bar offers wonderful food choices for any meal of the day. The Durango Downtown Inn is waiting to take care of your every need and we hope to see you soon. ... more   less 
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Also Known As:
Durango Downtown Hotel Durango
Holiday Inn Durango
Durango Holiday Inn

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