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“Great location, disappointing customer service.”

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Durango Downtown Inn
Ranked #25 of 34 Hotels in Durango
Reviewed 3 June 2014

I came here for a work visit and it was pleasant enough - but some real drawbacks. No wi-fi in the hotel despite advertising to the contrary. Their solution (instead of fixing the problem during my three day stay) was to have me work in the lobby. Not the most effective conference call location! Great location - but probably best to avoid until they get some of their internal issues resolved.

  • Stayed: June 2014
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Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 12 June 2014

Dear John P.

Thank you so much for taking the time to review our hotel. I appreciate your candor and take your concerns very seriously. I assure you that if the front desk agent was able to fix the problem he or she would have. We find the trouble with the WIFI as frustrating as the guests do and have put in several calls to the service provider to fix the problem in the area your room was located. During the time of the stay we were waiting on a technician from the service provider. The front desk wanted to inform you that our advertised Wi-Fi was available in the lobby, so you could have something during your stay in spite of the unfortunate trouble. I cannot apologize enough that your work was disrupted and assure you that we are working diligently to ensure that the problem does not happen again. Thank you for the kind things you said about the hotel and I hope that you will be able to join us again in the near future. Safe travels!


Sincerely,
Megan Meehan
General Manager

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185 - 191 of 359 reviews

Reviewed 1 June 2014

An older hotel (smaller rooms, small bathrooms) but well maintained and super clean. No breakfast, but 24 hour oatmeal, coffee, tea, and energy bars in the lobby. Great indoor pool and hot tub. Applebees on site. Great location close to downtown and the D & S NG rail depot and immediately on the Aminas river trail. Pets allowed (rare in Durango) with a $10/nite charge. Most of the hotels in Durango tend to be old dumps (experience talking here). Anything nice tends to be way overpriced.

Room Tip: Want to see the river? Ask for river view, upstairs. Your view will be across the narrow parking lot...
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  • Stayed: May 2014, travelled with family
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1  Thank Freethr0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 12 June 2014

Dear FreeThr0w,

Thank you so much for taking the time to review our property. We really appreciate all of the nice things that you said about us. We take so much pride in the cleanliness of the hotel it is great when our guest acknowledge the effort! I love the picture you posted- looks like you had a great day of relaxing in our courtyard. Thank you again for all of the kind words and we look forward to welcoming you back again soon.

Sincerely,
Megan Meehan
General Manager

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Reviewed 29 May 2014

We recently stayed at the Durango Downtown Inn for the first time. Great location. Enjoyed restaurants, shopping, and the Saturday Farmers market...all within walking distance. You can get to the narrow gauge railroad station by walking. Hotel staff was very nice in suggesting restaurants, brew houses, breakfast places to try on the main streets also. Not a luxurious hotel, but clean, value priced, and worth the stay. There is an Applebee's restaurant next door. Easy self park near room entrances and stairways.

  • Stayed: May 2014, travelled with friends
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Thank GreatDayTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 12 June 2014

Dear Great Day Traveling,

Thank you for taking the time to review our hotel. We really are glad that you were able to enjoy so much of Durango and thank you for letting everyone know how conveniently located we are for experiencing all of those things. We look forward to your next visit! Safe travels!

Sincerely,
Megan Meehan

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Reviewed 22 May 2014

The doubletree next door wanted to charge us $239 for one night! We came across the durango downtown inn. We were sceptical at first, but the attention that housekeeping pays to detail really impressed us. We definitely like the location and everyone that works there is very nice. I would stay there again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Angi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 24 May 2014

Thank you so much for taking the time to review our hotel. We take great pride in the cleanliness of the hotel and really appreciate it when people notice. We are looking forward to welcoming you back when you return to Durango. Thank you again and safe travels!

Sincerely,
Megan Meehan
General Manager

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Reviewed 16 April 2014

This hotel is a block from downtown and a few feet from the river. Hotel is very pet friendly . A restaurant is attached and 20 others within walking distance. Hotel is very good at allowing early admittance.

Room Tip: Weekday stays are about half the weekend rate.
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  • Stayed: April 2014, travelled with family
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4  Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 18 April 2014

Thank you so much for taking the time to review the hotel. We are so glad that you enjoyed your stay. We are definitely happy to assist any guest trying to check in early if we have the room availability. Pets are always welcome at the hotel for a nominal charge of just $10 per pet per night. However, we are also able to accommodate any guests looking for a "pet free" room. Thank you again for the kind words and we really look forward to welcoming you and your pet back in the near future.

Sincerely,
Megan Meehan
General Manager.

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Reviewed 31 March 2014 via mobile

After a night if camping, 12 mile hike, and freezing windstorm, this hotel provided us with the bare essentials for a reasonable price! Outdoor hotel with small rooms, but clean and comfortable to rest sore muscles with the outdoor adventures Durango and Mancos has to offer!! Attached restaurant and walking distance to mainstreet cafes and shops!

Stayed: March 2014, travelled as a couple
3  Thank Alison O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 18 April 2014

Dear Alison,

Thank you so much for taking the time to review the hotel. I am glad that we were able to meet your needs. We get a ton of travelers, like yourself, that are coming back from an exhausting trek in the wonderful wilderness surrounding Durango and we are happy to provide hot showers, comfortable beds and a smiling face to greet you (a soak in our hot tub seems to top it all off). Thank you again and we really look forward to having you back after your next adventure!


Sincerely,

Megan Meehan
General Manager

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Reviewed 15 March 2014

This was our second time here on a business trip. I booked a river side room for a river view, but on the ground floor, your view is of parking lot. Doesn't look a lot better on second (top) floor. Nice non-chain atmosphere and a handy, connected Applebee's (if you like that sort of thing).

  • Stayed: March 2014, travelled on business
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmeehanDurango, General Manager at Durango Downtown Inn, responded to this reviewResponded 18 April 2014

Thank you so much for taking the time to review the hotel. We really appreciate the feedback, I am so sorry that you did not like the view of the river. Thank you for saying we have a "non-chain" atmosphere. We love Durango so much for being very unique, there are very few chain restaurants and stores but the dining and shopping is all so great! We are glad to be a part of the uniqueness that makes Durango so special. Thank you again and we look forward to seeing you on your next business trip.


Sincerely,
Megan Meehan
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Durango Downtown Inn

Address: 800 Camino Del Rio, Durango, CO 81301-5582
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 34 Hotels in Durango
Price Range: £57 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Durango Downtown Inn 2*
Number of rooms: 139
Official Description (provided by the hotel):
Located in historic downtown, Durango Downtown Inn is conveniently located just 1 block off of Historic Main Street. The hotel offers guests the convenience of easy access to shopping, dining, and galleries as well as many exciting activities. The world famous Durango Silverton Narrow Gauge Railroad is just 5 short blocks from the hotel and a very easy walk. The beautiful Animas river flows behind the hotel giving guests wonderful scenery as well as a 3 mile river walk. Our indoor pool, Jacuzzi, and fitness center are sure to help you to relax and recharge. The Applebees Neighborhood Grill and Bar offers wonderful food choices for any meal of the day. The Durango Downtown Inn is waiting to take care of your every need and we hope to see you soon. ... more   less 
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Also Known As:
Durango Downtown Hotel Durango
Holiday Inn Durango
Durango Holiday Inn

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