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“Great Location in Durango”

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DoubleTree by Hilton Durango
Ranked #5 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
Lyons, United States
1 review
“Great Location in Durango”
4 of 5 bubbles Reviewed 11 June 2013

We often stay at this hotel while in Durango to visit our daughter who is in college there. The hotel is a bit dated, but the rooms are newly renovated and the staff is friendly. We always opt to pay a bit more to have breakfast included as it is a great breakfast.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its great to get feedback from our guests. We're pleased that you always stay at our hotel when coming to visit your daughter who attends Fort Lewis College here in Durango. We welcome you back to stay with us again when ever you are in the Durango area.
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1,457 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
The Woodlands, TX
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 9 June 2013

Our visit to this hotel was disappointing from the very start. Reservation was booked with full payment two months in advance. We were given a river view room as requested. However, it was in the basement across from the laundry room. On the same level as some of the hotel business offices. End of the hall, dark corner room with the curtains falling off the rod. When opening the drapes to see the river, we were inches from the path where people were walking and talking, and dogs were doing their business. There was no way we could have kept the drapes or slider open to enjoy the river while in this room.

We requested another room and were moved only because another guest had also reqested to be moved at the same time.

This hotel is over rated and over priced. As noted in another review, the rooms are are getting old and tired. Carpet was very dirty in our room.The only good thing I have to say about this hotel is the two sinks it has in the bathroom and dressing area.

I am planning another trip to Durango in the next few months and will not be staying here. Hilton needs to take better care of their Honors Members.

Room Tip: Ask for a higher level river view room
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Rooms
    • Cleanliness
Helpful?
3 Thank CasiTheWoodlands_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It's always good to get feedback from our guests and their perspective on things. You'll be interested to learn that we are in the planning stages now for a guest room renovation in our future. We are very excited about all the changes that we are going to be making which we know will greatly enhance our guests stay with us. It takes a lot of planning and organizing to carry off a renovation of this size and we want to be sure we are covering all the bases prior to starting. We will include your comments in our planning. We were sorry to hear that you are planning another trip to Durango but that you will not be staying with us. We'd like to think you would give us another opportunity to show you a perfect stay. We'd suggest a room on the top floor overlooking the Animas River and on the north side of the hotel away from the highway.
How ever you decide, we do hope you have a good visit to Durango.
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Albuquerque
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 June 2013

Stayed here with our 3 kids and we enjoyed the location next to the river and close to Main Street. Tourist restaurants are within walking distance. We had a lower level room in which the patio opened up to the Animas River and a pathway. The room was adequately cleaned and stocked with plenty of toiletries and towels. We were able to fit a roll away bed in this 2 queen room comfortably. We enjoyed the pool and hot tub which was open until 1100 pm.

Room Tip: Lower level rooms allow access to pathway and Animas River but these rooms also are used for those g...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frodo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its always great to get such positive feedback from our guests. We're so pleased that you had a good stay here with your three children. There is so much to do and see in the Durango area and it makes a great family vacation spot. We welcome you back to stay with us again soon.
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Texas
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 6 June 2013

Lovely hotel, great location and a fabulous staff. This was a 14 day driving vacation , our first a HHONORS diamonds and in 10 stays this was the only hotel to acknowledge and upgrade us. The staff was awesome, check in folks so very very helpful.

Stay here, park your car and walk all around historic Durango! Close enough to see it all, enjoy!

Room was great, bed very comfortable and we slept well! Tasty breakfast buffet with a very well natured Omelette cook, even when it to a bit overwhelming , he was charming and you didn't mind the wait.

Loved it and will definitely make this the place to stay whenever we are in Durango!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasKrysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its great to hear that you will make our hotel "the place to stay" in Durango. There is so much to do and see in our area that it makes a great vacation destination. You can't see and do everything in one trip, so we're pleased to learn you will be coming back again. We welcome you anytiime
you can come to stay with us.
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Gilbert, Arizona, United States
1 review
5 of 5 bubbles Reviewed 6 June 2013

The Doubletree hotel in Durango Colorado is probably the finest hotel in southern Colorado. The staff is well trained, friendly, and provide exceptional customer service. The rooms are very clean and well maintained. The restaurant provided a variety of very high quality meals at very reasonable prices and may well be the best dining experience in Durango. We will be back!!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Terence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its great to learn that "you will be back". We want you to know we love it when our guests return to stay with us again and again. We welcome you back and if there is anything we can do in advance of your next stay please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho-Ho-Kus, United States
1 review
5 of 5 bubbles Reviewed 6 June 2013

I had read some reviews that were not too glowing so I was a bit nervous when I booked this hotel. I must say I was very pleasantly surprised. The hotel was clean and the staff was incredibly attentive and nice. The location could not be better. We slept with the sliding door open to the sound of the river flowing. Very peaceful.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 12 June 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We absolutely love getting feedback from our guests. We're pleased to learn that you were "pleasantly suprised" with our hotel. We do have a great location, we work hard to provide excellent customer service, cleanliness is vital to a good hotel, and we offer a lot of amenities to our guests. We look forward to having you stay with us again the next time your travels bring you to Durango.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, United States
1 review
5 of 5 bubbles Reviewed 4 June 2013

Beautiful view of the river (make sure to select a river view room), friendly staff, close to train station and downtown. Free airport shuttle is a big plus. Rooms and furniture are getting a little old.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Randy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 5 June 2013
Thank you for reviewing our hotel the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate your feedback. We certainly agree with you about our location, on the beautiful Animas River, but still close to everything in Durango. You'll be interested to learn that we are in the planning stages now for a guest room renovation in our future. It takes a lot of planning and organization to carry off a renovation of this size and we want to be sure we are covering all the bases prior to starting our renovation. We welcome you back to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Durango

Property: DoubleTree by Hilton Durango
Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Durango
#1 Business Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Durango
Durango Doubletree

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