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“NOT WORTH THE PRICE”

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DoubleTree by Hilton Durango
Ranked #5 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
Paris,France and New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“NOT WORTH THE PRICE”
2 of 5 bubbles Reviewed 3 August 2013

It was so disappointing not being able to get the room I asked for : a quiet one far from the road ! Beware of the south side :my balcony was useless, and I could not even open the window because of the noise...By the way the A/C unit needed repair or replacement for the same reason, the bathroom was not spotless ( noticed the same dirty shoe print on the floor for days ! ) Disappointing also for a good hotel : internet was not secure... On the good size, and despite being an hotel for groups, the food was surprinsingly good, either at breakfast or for dinner. I travel enough in the US to be able to compare prices in similar hotels and find that Double Tree too expensive for what it is altogether. The lady at the desk told me that there was no difference of quietness in the 2 buildings hotel !!! Like she did not know where the road was !

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 446Froggie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 7 August 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It is good to get feedback from our guests. We do apologize that we were unable to give you a room on the north side of the hotel facing the Animas River, it just was not possible with 100% occupancy. We do hope that the next time your travels bring you to Durango that you would stay with us again and give us the opportunity to show you a perfect stay.
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1,456 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 August 2013

I would always expect great service in the US. Service at this hotel is extremely poor. Especially for Hilton hotels, no one really cares. They can charge over $200/night and sell out. No reason to provide good service. I will never stay at another Hilton hotel due to the way I was treated here at $259/ night for 5 nights.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DScottaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 7 August 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate your feedback. We apologize that our service did not meet your expectations, that is definitely not up to our standards. We can only hope that the next time your travels bring you to Durango that you would stay with us again and give us the opportunity to show you a perfect stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 30 July 2013

An early evening arrival for an early morning departure can provide limited impression. A nicely situated hotel, we had a room overlooking the river with a small veranda that could perhaps have been enjoyed if the door had opened properly. For an overnight stay it wasn't an issue. The room was as we would have expected: clean and comfortable. Staff were polite and friendly. The general ambiance was good. There's a handy retail area across the road and a ten minute walk gets you into the town where there's a good choice of restaurants, some of them quite stylish. Can understand why those who stay longer enjoy it here.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jubileepit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 31 July 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It's always good to get feedback from our guests. We're pleased that even tho you had a short stay with us you found everything favorable. We welcome you back to stay with us again when you have more time and can explore and enjoy all that Durango has to offer.
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South Pasadena, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 July 2013

Our family stayed here from July 23rd to 27th. This was probably the best hotel stay we have ever experienced. When we first arrived after a long drive up from Santa Fe, of course we were met with the warm cookie. The bell hop brought our things up to our room. As he was unloading, I expressed disappointment that there was no refrigerator. He immediately went to fetch us one, and set it up right away. Our room was right on the Animus River. The room was large and clean, wonderfully comfortable beds, and we had a lovely balcony over the river. Our 13 year old son had the stomach flu one day. We spent the day in the room and on the balcony and it was lovely. In the evening I called down to the restaurant to see if they had chicken soup. John said they didn't but asked the chef if he could make some. Sure enough, the chef made homemade chicken soup from scratch for my sick boy, who pronounced it delicious! All of the staff we dealt with were very friendly and helpful. Because our son wasn't feeling great, my husband and I ate in the restaurant one night and at the Animus River Cafe in the hotel, another. Both meals were delicious, and the service was great. Our meal at the Cafe was so nice, sitting right next to the river listening to live jazz, well we couldn't be happier. I would highly recommend this hotel to anyone visiting Durango. We can't wait to return!

Room Tip: Choose the river view room. It is well worth it!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jean210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 31 July 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your giving us this feedback. Our Chef was happy to make from scratch the Chicken Soup for your son who was ill. We're also pleased that we were able to assist you in your stay to make it a memorable one. We look forward to having you back to stay with us again the next time your travels bring you to Durango.
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Colorado Springs, Colorado
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 29 July 2013

Hotel is in a great location at the entrance to Durango near old town. You can walk to the train station or old town and enjoy some great places to eat or shop. If I come here on family trips we use Durango and Hilton as our base location and go see all the areas around Durango as everything is within a day trip.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank gkiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 31 July 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on TripAdvisor. We do appreciate your positive feedback. We're pleased to learn that when you come to Durango you use our hotel as your headquarters. There is so much to see and do in the Durango area and all a short trip within a day. We welcome you back to stay with us again soon.
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albuquerque, United States
1 review
5 of 5 bubbles Reviewed 25 July 2013

Everything about the Doubletree gets my recommendation. The food, service in all areas and the location get an A+ from our family. We enjoyed the walking trails and tubing down the river. We will stay there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 31 July 2013
Thank you for reviewing our hotel -the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate your feedback. We are pleased that we could assist you with a memorable family reunion and that you had a great stay with us. We look forward to having you and or your family back to stay with us again.
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Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 22 July 2013 via mobile

Double tree is located less than a 5 min walk from the narrow gauge railroad station and close to the heart of downtown Durango.

Rooms are clean and fairly modern, spacious bathrooms, and some offer gorgeous views of Animas River.

Staff was very friendly and helpful to us throughout the stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DenverAC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, 24 July 2013
Thank you for reviewing our hotel the DoubleTree by Hilton Durango on Trip Advisor. It is great to get your feedback. We totally agree with you about our location, on the beautiful Animas River and close to the Train and Downtown amenities. We welcome you back to stay with us again the next time your travels bring you to Durango.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Durango

Property: DoubleTree by Hilton Durango
Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Durango
#1 Business Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Durango
Durango Doubletree

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