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“Good Facility” 5 of 5 bubbles
Review of DoubleTree by Hilton Durango

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DoubleTree by Hilton Durango
Ranked #5 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
FORT WAYNE IN, United States
1 review
“Good Facility”
5 of 5 bubbles Reviewed 27 July 2014

Good location, amenities, very good condition for an older property. Convenient to walk around Durango, use the bike path, ride the train and ready access to main roads. Food at restaurants good and well prepared.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor.
Its always great to get feedback from our guests and learn about their stay with us. We are
pleased that you had a good stay with us and welcome you back anytime your travels bring you to Durango.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,439 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
Date | Rating
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English first
Tyler, United States
1 review
5 of 5 bubbles Reviewed 27 July 2014

The hotel was very nice. We had a balcony that overlooked the river and a walking path and it was beautiful and very peaceful. The staff was very helpful. The food at the restaurant was very good, although we only ate breakfast there. The hotel was in a great location. It was close to a grocery store and was within walking distance of downtown Durango. Overall it was a great experience.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It is always great to get feedback from our guests and learn about their stay with us. We are happy to learn that your stay was great. We thank you for staying with us and welcome you back to stay again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loveland, United States
1 review
2 of 5 bubbles Reviewed 26 July 2014

The staff was great. Maintenance fix a sliding door quickly and left a nice note. Front desk staff remembered it was my birthday. Banisters, all glass, push handles for doors so filthy we used our shoulders to get in and out of the building.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bernard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton on Trip Advisor. We appreciate your comments. We had our staff work on the public area cleanliness issues that you mentioned and will ensure that this is corrected for the future. We thank you for staying with us and welcome you back any time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, United States
1 review
5 of 5 bubbles Reviewed 25 July 2014

Great facility located on the river and just two blocks from downtown Durango. Very welcoming... especially the warm chocolate chip cookie when registering. The staff was very friendly, knowledgeable and helpful. Enjoyed the breakfast buffet..

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It is always great to get feedback from our guests. We're pleased that you enjoyed our famous chocolate chip cookies we bake fresh every morning. We thank you for staying with us and welcome you back anytime you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durango, United States
1 review
4 of 5 bubbles Reviewed 25 July 2014

The room was nice but the refrigerator was full of someone else's food. We were on the ground floor which was convenient but the patio was full of leaves, dirt and cobwebs. Seems like it was nobody's responsibility to clean it. The shuttle to the airport was convenient as we really did not need a car.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your comments. We have had our team work on the issues that you mentioned so they will not happen again. We thank you for staying with us and greatly appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colorado Springs, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 July 2014

We were there to attend a wedding and arrived before check out time. Our wedding was at two o'clock and I explained to the girl at the desk our dilemma and immediately she said she understood and would get two rooms ready so we wouldn't miss our wedding that was scheduled at two o'clock in Bailey, CO some 18 miles out of Durango. She was terrific and kept her promise. Not only did she keep her promise but we had ample time to get ready and made it to our destination in plenty of time. She was kind, sweet, understanding and I couldn't say enough about her training in this area. Thank you to whoever hired this wonderful, young lady.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango. We appreciate your taking the time to commend the service and we are very glad that it worked out that you had time to get ready for the wedding. We thank you for staying with us. We would like to welcome you to stay again any time your travels bring you back to Durango.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

We stayed at the Double Tree by Hilton for a week while on summer vacation in Durango and were very satisfied with the comfortable beds, room service and quiet location of this hotel in the heart of Durango. We particularly enjoyed the balcony overlooking the Animas river and Animas River Trail. It was most relaxing to listen to the flowing river water and the sound of the Durango & Silverton Train whistle in the distance. We enjoyed a romantic picnic on the balcony and watching the whitewater river rafters float by. In addition to enjoying the many outstanding hotel amenities like the spa, pool and river cafe, we were very pleased to get a most reasonable rate with the Hilton Honors program. I would highly recommend staying at the Double Tree Hilton in the future.

Stayed July 2014
Helpful?
Thank Michele68P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 23 July 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your feedback. We are pleased that you had a good stay with us. We do have a great location on the Animas River but still close to town and all that Durango has to offer. We welcome you back to stay with us again when ever your travels bring you back our way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Durango

Property: DoubleTree by Hilton Durango
Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Durango
#1 Green Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
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Also Known As:
Doubletree Durango
Durango Doubletree

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