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“Fun in Durango”

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DoubleTree by Hilton Durango
Ranked #5 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
keller, texas, United States
2 reviews
“Fun in Durango”
Reviewed 1 August 2014

Was there for a Association summer meeting/family trip. Hotel is great, sits right on the Animas River. Try to get riverside room as it is great to sleep while listening to the river running. Banquet food was marginal at best. Didn't eat in the hotel restaurant but at local restaurants when we weren't eating catered food.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Monte G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We always love getting feedback from our guests. We are pleased to learn that you had a great stay with us and a fun time in Durango. We welcome you back to stay with us again when ever your travels bring you this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,453 reviews from our community

Traveller rating
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    463
    131
    41
    14
See reviews for
493
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41
197
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
Date | Rating
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English first
Durango, United States
1 review
Reviewed 31 July 2014

The hotel is not very well maintained the flooring is dirty and old which make you not want to eat in the restaurant, the paint is peeling on the exterior. The first room we checked into smelled of heavy cigarette smoke. The staff was great. I paid less for a suite in Telluride/Mountain Village than this one.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dawnene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango. We appreciate your comments. We have shared your concerns with the maintenance/cleanliness with the appropriate departments and will address each of your concerns. We are also hopeful of a partial renovation late in 2015. In the meantime, thank you for staying with us. We would like to welcome you back any time you are in the area.
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Basel, Switzerland
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 July 2014 via mobile

We loved the location on the river and the short walk to the D&SNG Depot. The rooms were spacious as well. While the front desk employees were more or less friendly, the staff in the breakfast area were not forthcoming at all. We had to ask for coffee several times and they did not appreciate that we reminded them of their omission. What bothered us most was that one of the servers came to our table while we were still eating and said: "Looks like everything has been taken care of at this table except gratuity". Needless to say that we left without a tip (the only time during our four-week road trip, btw).

Stayed July 2014, travelled with family
Helpful?
3 Thank Watching_the_River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango. We appreciate your comments. Your restaurant experience has been shared with our team and we will make sure that this service issue does not happen again. We thank you for staying with us and welcome you back any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santee, United States
1 review
Reviewed 28 July 2014

Love the river and the view, If you plan to fish, summer is not the best time as the river is full of rafters all day. We stay at this hotel when on road trips. Usually in the spring or fall when the kids are back in school.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We always appreciate feedback from our guests. Thank you for your compliments of our hotel. We have many guests who enjoy fly fishing right outside the back door of the hotel. We thank you for staying with us and welcome you back to stay again soon.
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Granbury, United States
1 review
Reviewed 28 July 2014

We liked that the hotel was situated on the Animas River. It made for easy fishing access. It was clean and the staff was very nice. We felt like it could have used some updating. It seemed a bit pricey for what was offered. We expected a little higher class for the price. Overall, it was a nice hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Blake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at DoubleTree by Hilton Durango, responded to this review, 2 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your comments. We are hopeful for a partial renovation to the guest rooms in late 2015. In the meantime, we thank you for staying with us and welcome you back any time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FORT WAYNE IN, United States
1 review
Reviewed 27 July 2014

Good location, amenities, very good condition for an older property. Convenient to walk around Durango, use the bike path, ride the train and ready access to main roads. Food at restaurants good and well prepared.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor.
Its always great to get feedback from our guests and learn about their stay with us. We are
pleased that you had a good stay with us and welcome you back anytime your travels bring you to Durango.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, United States
1 review
Reviewed 27 July 2014

The hotel was very nice. We had a balcony that overlooked the river and a walking path and it was beautiful and very peaceful. The staff was very helpful. The food at the restaurant was very good, although we only ate breakfast there. The hotel was in a great location. It was close to a grocery store and was within walking distance of downtown Durango. Overall it was a great experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this review, 4 September 2014
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It is always great to get feedback from our guests and learn about their stay with us. We are happy to learn that your stay was great. We thank you for staying with us and welcome you back to stay again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Durango

Property: DoubleTree by Hilton Durango
Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Durango
#1 Green Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
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Also Known As:
Doubletree Durango
Durango Doubletree

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