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“very nice layout”

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Comfort Inn and Suites Durango
Ranked #11 of 33 Hotels in Durango
GreenLeadersSilver level
Vernon, Canada
Level 6 Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“very nice layout”
Reviewed 26 September 2012

This was the best place I stayed during my 10 day Southwest Tour (also the most expensive). I really liked the Suite, it was well appointed with a King Bed, and a separate TV area with a comfy sofa and coffee table. There was shutter doors to isolate the two sleeping areas. Nice appliances but the Bed was a little saggy, I had to shuffle to the center. The Bathroom was OK but needs maintenance. The grout and sealing was poor and this will lead to issues. Overall a very comfortable stay with good value for pricey Durango and I enjoyed the staff.

  • Stayed September 2012, travelled solo
    • Value
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Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,
I want to thank you for your recent review and let you know how pleased I am that your stay was so enjoyable. We take great pride in all departments and so we appreciate your comments and advice. We cannot make the hotel even better without our guests input, so yours is valued.
We will have our maintenance staff check all of our rooms for grouting issues to ensure that every room is in top condition.
We hope you will return soon to beautiful Durango Colorado!
Best Regards,
Comfort Inn & Suites Staff
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798 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Whidbey Island, Washington
Level 5 Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 September 2012

This is a newer facility and has nice rooms, but needs a good maintenance man. The towel rail, which had been remounted with four screws into the drywall (no anchors) fell down while we were there, however, this was fixed quickly. The only other deterrent was the peeling wallpaper in the bathroom due to improper installation and the bath humidity.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank nikOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,

Thank you for your recent review of our hotel.
We are happy that you feel we have nice rooms. I apologize if you experienced any maintenance issues during your stay. We have a very good maintenance staff that ensures all our rooms are in top condition. I am glad that the issue you experienced was taken care of quickly. We appreciate your input and will make every effort to ensure all our facilities are kept clean and well maintained.
We hope that you will visit us again in the near future.
Sincerely,
Comfort Inn & Suites Staff
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Seneca, South Carolina
Level 6 Contributor
257 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 20 September 2012

One night stop on way from Mesa Verde to Santa Fe. The bed was a little "saggy". We could not get the air conditioner to cooperate with us. It was either too hot or too cold, and so noisy that we couldn't hear the TV unless we turned the volume way up. We knew we had to get to breakfast room on time as there were tour buses there. We go there just after they opened and it was already full. The room is not big enough to accommodate all of the people that were trying to eat at that time in the morning. I would not stay at this location again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 20 October 2012
Dear Guest,

Thank you for taking the time to let us know about your recent stay. I apologize that your stay was less than satisfactory. Our maintenance staff does an excellent job of ensuring that every room is in perfect working order. We also have a very conscientious front desk staff available 24 hours a day. They are happy to help with any issues that are brought to their attention in a timely manner. Our breakfast area is very large and able to accommodate the whole hotel every day, but there are of course natural busy moments and lulls each day. We hope that you will choose Comfort Inn and other Choice Hotels for your future travels.

Thank you,
Comfort Inn & Suites Staff
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Atlanta, Georgia
Level 6 Contributor
420 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 20 September 2012

Durango is a very expensive tourist town. The Comfort Inn offers affordable accommodations with nice size rooms, comfy beds, microwaves, fridges, a very good hot breakfast, exercise room, and laundry facilities. Several tour groups were there on different days during our stay but there was plenty of room for everyone and the hotel was not noisy at all. The front desk staff including Kathy and Sara were excellent and so helpful. There was an indoor pool but the water was very cool so did not use it but once but they did also have a hot tub/spa that was nice.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeachBelle8288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 20 October 2012
Dear Guest,

Thank you for the review. We are so glad that you enjoyed your stay with us. Thank you for recognizing our caring and attentive staff. Kathy and Sara work very hard to make sure every guest’s needs are met, so they will be pleased to hear that their efforts are appreciated. Our swimming pool is kept at 80-82 degrees Fahrenheit as is recommended for guest health and safety. We hope you will stay with us again the next time you visit Durango.

Sincerely,
Comfort Inn & Suites Staff
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Level 3 Contributor
10 reviews
3 hotel reviews
Reviewed 20 September 2012

New hotel. The room was large with doors between the bedroom and the sitting / computer area. My wife loved it because she sleeps later than I do and in this room, I did not disturb her as I checked the internet for area activities each morning. The room was very clean and comfortable. The staff was very friendly. I wish we could have stayed at more hotels like this one on our vacation. The walls are well insulated from adjacent rooms. This hotel gets 5 stars up and down from us.

  • Stayed September 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank PopPop62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 18 October 2012
Dear Guest,
Thank you for the review. We are so pleased that you enjoyed your stay. Our suites do provide ample space with both a bedroom and living room. I am glad you were able to take advantage of our free high-speed wireless internet. Our staff works very hard to make every room look new and provide each guest with a memorable visit. We hope that you will stay with us again in the near future.

Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drexel Hill, Pennsylvania
Level 4 Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 September 2012

This is nothing more than an average hotel. It’s a fairly nice place: the windows and door felt secure; the neighborhood appeared safe; there was plenty of free onsite parking; and there was a microwave and fridge in our room. But, the hotel had some maintenance issues, which made it feel dated. For example, our bathroom door had fallen off the middle hinge and would not close properly. You had to really force it to get the door closed. With the paint on the door jam being badly scratched, it was obvious that countless guests before had to do this too. Also, the beds in our room were due for retirement. One was barely in average condition, while the other was broken-down. The staff was friendly, but one other thing that bothered me was that I asked the front desk clerk at check-in to credit me with 250 U.S. Airways Dividend Miles instead of Choice Rewards points because I never stay at Choice hotels for work and I will never get the chance to earn more points or use them in the future. Unfortunately, the young woman at the desk either didn’t know how to do that or simply didn’t feel like doing it because it appears that they credited me with Choice Reward points anyway.

The hotel did have and above average breakfast, but they really should start serving the food earlier, perhaps at 6 instead of 6:30. On the day of our train trip, we competed with two bus groups and the other guests to get breakfast before leaving for the early train. On the next day, we needed to rush our breakfast in order to make our 8:19 flight out of Durango.

I'd really think twice about staying here again. If the Hampton Inn wasn't so far from the airport I would have paid the extra $20 per night and stayed there.

  • Stayed September 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank tjd181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 18 October 2012
Dear Guest,
Thank you for taking the time to let us know about your recent stay at our hotel. I apologize that your stay did not meet your expectations.
I’m glad that you enjoyed the breakfast and in room amenities.
In regards to the bathroom door and beds in your room, I hope you reported the issues to our staff right away. We have a very attentive and caring staff who are happy to help you move rooms or fix issues, and they are available 24 hours a day.
For your future reference, the rewards number applied to your stay is located on the final receipt. If you notice that you were credited with the wrong type of rewards, e.g., Airline Miles vs Choice Privileges Points, please let our staff know and we are happy to make the adjustment.
Our breakfast area can get crowded during our peak season, but our staff pays special attention to make sure that all items are well stocked and that every guest has the opportunity to eat.
We hope that all your future stays at Choice Hotels will be satisfactory.
Sincerely,
Comfort Inn & Suites Staff
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Boulder, Colorado
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 September 2012

Nice and clean and only minutes from downtown Durango, a steal of a deal. The room was the handicap room on the first floor and the walk in shower was an unexpected treat. There was a breakfast area that was a nice way to get the day going.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 18 October 2012
Dear Guest,
Thank you for the review. We are glad that you enjoyed your stay with us. We strive to provide an excellent hotel experience in all areas, so it is great to see that our work is appreciated. We hope that you will stay with us again in the near future.

Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn and Suites Durango

Property: Comfort Inn and Suites Durango
Address: 455 S Camino Del Rio, Durango, CO 81303-7939
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durango
#3 Green Hotel in Durango
#8 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn and Suites Durango 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
The Comfort Inn & Suites Durango is a Contemporary Award Winning AAA 3 Diamond Modern Hotel, located in the heart of picturesque Durango only 1 mile from the Train. In April 2017, the Hotel finished the Comfort Brand’s Move to Modern complete renovation of the Hotel. The results are being met with outstanding satisfaction from all travelers. We still offer the very best value for lodging in the Durango area. We just received the coveted Lux 2017 Award for Best Hotel Value in Durango. Every evening an array of complementary amenities are offered such as fruit flavored water, fresh popped popcorn, hot chocolate, & fresh baked cookies, donuts or our newest addition Brownies Every morning you are treated to an outstanding breakfast on a rotating menu with a variety of items such as Fresh Baked Pastries, Donuts, Sausage Links, Sausage Patties, Bacon, Canadian Bacon, Biscuits & Gravy, Hashbrowns, Oatmeal, Eggs, Hot Waffles with assorted flavors, Cereal, 3 Juices, fresh fruit & Yogurts. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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