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“Met all of our needs very well”

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Comfort Inn and Suites Durango
Ranked #20 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersSilver level
Southborough, Massachusetts
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Met all of our needs very well”
Reviewed 2 October 2012

We gave the Comfort Inn a top rating not because it was a high end resort but because it met all of our needs perfectly. We stayed there at the halfway point of our two week trip to Colorado so it was laundry day. Their facilities were excellent. We were taking the Durango Silverton narrow gauge railroad and we had a somewhat early time we needed to be there so we didn't want to be far from the railroad. The beds were very comfortable and the room was a good size. They had an excellent breakfast with lots of choices. They also had a smallish swimming pool but we did not use it.

It is not right downtown so you can't walk out the front door and explore Durango. You would need to drive a few minutes first.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,

Thank you so much for your recent review. We are so pleased that we were able to meet all of your needs perfectly. Our goal is to do that every day for every guest and it is rewarding to learn that we have succeeded with you!
We hope that you will return very soon to Durango and the hotel!
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Belper
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 September 2012

A bit disappointing.

The staff were a mixed bunch - some seemed to be OK but several were very lackadaisical and really didn't know what they were doing. The young lady who checked me in stood motionless and unspeaking in front of her computer for so long I asked if there was a problem and visibly startled her into activity - she then went ahead and checked me in. I checked in after a long drive and had already worked out there was nowhere close by to eat that I fancied, so asked if there was a delivery service they recommended. The receptionist took ages to find a pizza delivery phone number, then handed me my room keycard - with the very same service advertising all over it! Reception should have known what was on its own keycards.

It is too far to walk to an eatery in Durango itself and parking there is very difficult. There is nothing much locally.

The motel seems to be VERY popular with tour groups and sports teams. This clogs up reception (see comment above about the tendency of the staff to go into suspended animation) and makes for a noisy venue. The first night a team of schoolboy soccer players from Ohio stomped around their rooms above me for hours - when they were not playing 'Can I beat the lift by running up/down the stairs'. A room on the top floor would perhaps cut down the noise as they would not have been crashing about shaking my ceiling. The staffs' comment to why did no one quiet them down - an incomprehensible 'It's a public hotel'.

When I left the breakfast room on my last morning (after a good breakfast) there was no one on reception and a card saying the agent would return shortly. I put my bags in the car, returned to my room and checked it. Brought down my hand luggage. Still no one - and a growing queue. Eventually a very casually dressed lady (in bedraggled track suit) appeared and slowly worked through the backlog. I wasn't at all impressed.

Room Tip: Ask for the top floor - your neighbours may be noisy but they won't be shaking your ceiling, and...
See more room tips
  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AP39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,
Thank you for taking the time to let us know about your recent stay. We appreciate all comments as they help us to make every guest's stay better.
We take great pride in our customer service and so it is disappointing to learn that you were unhappy with your experience. Please allow me to apologize for your frustration. We do have new staff at our front desk who are still in training and I am very sorry if you experienced anything other than a professional and speedy check-in.
We want all our guests to experience a caring, knowledgeable staff and will do everything possible to make sure adequate training is provided so that all our guests receive the attention and service they deserve.
We hope that you will visit us again, so that we can prove to you how good we can really be!
Sincerely,
Comfort Inn & Suites Staff
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York, United Kingdom
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 26 September 2012

We arrived here, after a very long drive from Denver International Airport, at 8pm. We found that there was nowhere obvious to eat apart from some sort of bar nearby which did not appeal to us. Exhausted, we had to get back in the car and drive into the town centre, about 2 miles away, where there were plenty of decent restaurants and a Maccy Ds. The motel itself was clean, the rooms were ok, bed was too soft or worn out for my back. The air conditioning units were noisy but essential in the heat, but the noise made it difficult to sleep. The breakfast was nothing special, adequate for a Comfort inn. Can't say I felt particularly safe in the car park at night, poor lighting didn't help. We were there for the Durango to Silverton steam railway trip, which was brilliant, and Mesa Verde, which was amazing! This motel was ok for a 2 night stopover, but we thought it was expensive for the level of the room accommodation provided. Also, the position was so far out of the centre of Durango, it made it necessary to use the car all the time we were there.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the_flying_goose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,
Thank you for taking the time to write a review of our hotel.
We are defined by the service and value we provide and so your input is greatly appreciated.
I am sorry you felt our location was not to your liking. We are located only 1 1/2 miles from the downtown historic area of Durango. It is a short 5 minute drive, where many great restaurants and activities are offered. Many guests feel it is a perfect distance to be away from the lights and action when they want peace and quiet, but close enough to enjoy what Durango has to offer.
Thank you for your compliments about our cleanliness. We do take great pride in our excellent housekeeping staff.
I hope that all your future stays at Choice Hotels will be pleasurable!
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vernon, Canada
Level Contributor
113 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 September 2012

This was the best place I stayed during my 10 day Southwest Tour (also the most expensive). I really liked the Suite, it was well appointed with a King Bed, and a separate TV area with a comfy sofa and coffee table. There was shutter doors to isolate the two sleeping areas. Nice appliances but the Bed was a little saggy, I had to shuffle to the center. The Bathroom was OK but needs maintenance. The grout and sealing was poor and this will lead to issues. Overall a very comfortable stay with good value for pricey Durango and I enjoyed the staff.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,
I want to thank you for your recent review and let you know how pleased I am that your stay was so enjoyable. We take great pride in all departments and so we appreciate your comments and advice. We cannot make the hotel even better without our guests input, so yours is valued.
We will have our maintenance staff check all of our rooms for grouting issues to ensure that every room is in top condition.
We hope you will return soon to beautiful Durango Colorado!
Best Regards,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 September 2012

This is a newer facility and has nice rooms, but needs a good maintenance man. The towel rail, which had been remounted with four screws into the drywall (no anchors) fell down while we were there, however, this was fixed quickly. The only other deterrent was the peeling wallpaper in the bathroom due to improper installation and the bath humidity.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Manager at Comfort Inn and Suites Durango, responded to this review, 25 October 2012
Dear Guest,

Thank you for your recent review of our hotel.
We are happy that you feel we have nice rooms. I apologize if you experienced any maintenance issues during your stay. We have a very good maintenance staff that ensures all our rooms are in top condition. I am glad that the issue you experienced was taken care of quickly. We appreciate your input and will make every effort to ensure all our facilities are kept clean and well maintained.
We hope that you will visit us again in the near future.
Sincerely,
Comfort Inn & Suites Staff
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Seneca, South Carolina
Level Contributor
249 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 20 September 2012

One night stop on way from Mesa Verde to Santa Fe. The bed was a little "saggy". We could not get the air conditioner to cooperate with us. It was either too hot or too cold, and so noisy that we couldn't hear the TV unless we turned the volume way up. We knew we had to get to breakfast room on time as there were tour buses there. We go there just after they opened and it was already full. The room is not big enough to accommodate all of the people that were trying to eat at that time in the morning. I would not stay at this location again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 20 October 2012
Dear Guest,

Thank you for taking the time to let us know about your recent stay. I apologize that your stay was less than satisfactory. Our maintenance staff does an excellent job of ensuring that every room is in perfect working order. We also have a very conscientious front desk staff available 24 hours a day. They are happy to help with any issues that are brought to their attention in a timely manner. Our breakfast area is very large and able to accommodate the whole hotel every day, but there are of course natural busy moments and lulls each day. We hope that you will choose Comfort Inn and other Choice Hotels for your future travels.

Thank you,
Comfort Inn & Suites Staff
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Atlanta, Georgia
Level Contributor
405 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 20 September 2012

Durango is a very expensive tourist town. The Comfort Inn offers affordable accommodations with nice size rooms, comfy beds, microwaves, fridges, a very good hot breakfast, exercise room, and laundry facilities. Several tour groups were there on different days during our stay but there was plenty of room for everyone and the hotel was not noisy at all. The front desk staff including Kathy and Sara were excellent and so helpful. There was an indoor pool but the water was very cool so did not use it but once but they did also have a hot tub/spa that was nice.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeachBelle8288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff J, Front Office Manager at Comfort Inn and Suites Durango, responded to this review, 20 October 2012
Dear Guest,

Thank you for the review. We are so glad that you enjoyed your stay with us. Thank you for recognizing our caring and attentive staff. Kathy and Sara work very hard to make sure every guest’s needs are met, so they will be pleased to hear that their efforts are appreciated. Our swimming pool is kept at 80-82 degrees Fahrenheit as is recommended for guest health and safety. We hope you will stay with us again the next time you visit Durango.

Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn and Suites Durango

Property: Comfort Inn and Suites Durango
Address: 455 S Camino Del Rio, Durango, CO 81303-7939
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durango
#3 Green Hotel in Durango
#8 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn and Suites Durango 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Comfort Inn & Suites Hotel located in picturesque Durango. We have a fabulous award winning facility and we provide what we believe to be the fastest free Hotel Wifi in Durango with no 3 meg limit per guest like the other major hotel chains. Our hotel offers warm accommodations, friendly service and all the beautiful Durango attractions nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town and is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Hall of Fame, Certificate of Excellence Award Winner 2016, 2015, 2014, 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • Indoor heated pool & Finish SAUNA • Free high-speed Internet access with no 3 meg limit per guest • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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