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“Great Staff”

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Comfort Inn and Suites Durango
Ranked #20 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersSilver level
Highlands Ranch, Colorado, USA
1 review
“Great Staff”
Reviewed 16 July 2010

It is refreshing these days when you come across people in the service business that have a remarkable, sincere desire to help. We found that while staying at this hotel and would recommend it to anyone traveling to Durango. The front desk and the kitchen staff were friendly, very helpful, and willing to do whatever they could to help make sure our stay was enjoyable. I don't write many reviews, but when I find places that stand out, I feel like I have to share it. Great job!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 1 August 2010
Dear Guest,
Thank you so much for the wonderful review. We have an outstanding staff that really cares about the hotel and our guest's. We strive to provide great customer service and a review like yours means a great deal to us all.
Thank you and we look forward to continually serving all your needs when visiting Durango.
Sincerely,
Durango Comfort Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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322 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Scottsdale, AZ
2 reviews
Reviewed 15 July 2010

Our recent stay at the Comfort Inn in Durango was very peaceful and pleasant. It was over the July 4th weekend and very busy. The staff was friendly, helpful, and very pleasant. The breakfasts were very well planned and the lady hosting the breakfasts did an exceptional job keeping the counters clean and keeping the food available to everyone. The desk staff was very helpful in helping us plan what we would do while in Durango. They made recommendations and provided directions and helpful hints. My wife and I really enjoyed our stay at the Comfort Inn in Durango and will definitely return again in the future.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jobberrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 1 August 2010
Dear Guest,
Thank you for taking time to tell us about your stay. I'm so glad your experience at the Durango Comfort Inn & Suites was peaceful and pleasant. We have a wonderful staff in every department it gives us great pleasure to hear our staff was very helpful. We look forward to serving all your future lodging needs.
Sincerely,
Durango Comfort Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix AZ
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2010

We think those people were somewhere else! This property s very clean, comfortable, and convenient to the Historic District - nice staff, almost new furnishings and bedwas confortable for both of us, and we are picky! Good choice for adults or families

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRAYANDPROUD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 1 August 2010
Dear Guest,
Thank You for taking time to write a wonderful review of our hotel. We work hard to make everyone’s stay as comfortable as possible. It means a great deal to hear we did a good job. We look forward to your next stay with us and the opportunity to serve you again in the future.
Sincerely,
Durango Comfort Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 July 2010

Very hard to recommend this hotel because of the service. A group of us (4 rooms) stayed over the weekend of the 4th. Upon check-in, one room had very stained sheets and overflowing trash cans. The staff gave us fresh sheets but we had to change them (and staff was quite unhappy that we asked for a new fitted bottom sheet for the pull out couch). The next day two other rooms were not cleaned as we had checked in late and weren't on the cleaning list. Staff didn't offer to clean the rooms and gave us towels that we had to put in our car as we were on our way to dinner. After checking out, we overheard two gentlemen haggling with the front desk staff to get a lower rate. They ended up paying $30 less per night than we did (we had booked online). Very frustrating for rooms that were just average.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isabellehope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 12 July 2010
Thank You for taking time to tell us about your experience at our hotel. Were sorry you were disappointed on this occasion, and apologize for any inconvenience you experienced. We are very sorry you were dissatisfied with our housekeeping efforts. We appreciate your feedback and have discussed every issue with the appropriate staff. We are committed to ensuring that these problems will not occur again. I sincerely apologize and hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively.
Sincerely,
Durango Comfort Inn & Suites
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Fort Collins, Colorado
Level Contributor
236 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 3 July 2010

Comfort Inn and Suites is a comfortable place to stay. It gets a great deal of use and the staff works hard to keep it up. The property shows the hard use although it is clean and comfortable. The staff is friendly and helpful although the staff member who told us that our room faced the highway but at night there was very little traffic so we wouldn't hear any noise was a bit misinformed. Although with the windows closed and the fan running the street noise didn't bother us. The breakfast food selection was a little below par. But we would stay again.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Vagabundos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 12 July 2010
I want to thank you for taking time to write a review about your recent stay. We have done many renovations to keep our hotel clean and modern. I’m delighted to hear our staff was friendly and helpful. It's disappointing to hear you were misinformed about the level of traffic; it’s a busy time of the year with many people traveling through Durango We appreciate your feed back both good and bad and hope to see u again in the future.

Sincerely,
Durango Comfort Inn & Suites
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Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2010

We have three kids, one which has very serious food allergies and he is used to having to eat different food when we are eating because we don't know what's in the food, the food attendant actually took the time to look and see what he could and couldn't eat. That's really impressive today. She couldn't have been nicer. You fine very few people that will go out of there way to look up food information. In fact we were traveling for twelve days and she was the only person that offered to check ingredients for us. The hotel was clean and the front desk staff was friendly.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adventuretraveler77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 12 July 2010
Thank You for taking time to write a wonderful review of our hotel. It means a great deal to hear our staff was extremely accommodating of your Childs allergies needs. We appreciate your kind words of praise and look forward to all your future lodging needs next time your in Durango.
Sincerely,

Durango Comfort Inn & Suites
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West Carrollton, Ohio
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2010

This was a nice hotel. Completely clean and comfortable. I'd definitely recommend it. Located on the outskirts of town, but just a short drive (1 mile or less) into downtown Durango.

Price was a little on the high side, but I guess that's to be expected in a "resorty" area.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunny51121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattidgo1, General Manager at Comfort Inn and Suites Durango, responded to this review, 12 July 2010
I want to say thank you for your review. Our housekeeping staff takes pride in the cleanliness of our hotel. Its appreciated you take time to recognize their efforts. We too feel our location is convenient. We are away from the heavy traffic area in historic downtown Durango but only a 5 min drive. Again, I want to thank you for your review and hope to provide services to you in the near future.

Sincerely,
Durango Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn and Suites Durango

Property: Comfort Inn and Suites Durango
Address: 455 S Camino Del Rio, Durango, CO 81303-7939
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durango
#3 Green Hotel in Durango
#8 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn and Suites Durango 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Comfort Inn & Suites Hotel located in picturesque Durango. We have a fabulous award winning facility and we provide what we believe to be the fastest free Hotel Wifi in Durango with no 3 meg limit per guest like the other major hotel chains. Our hotel offers warm accommodations, friendly service and all the beautiful Durango attractions nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town and is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Hall of Fame, Certificate of Excellence Award Winner 2016, 2015, 2014, 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • Indoor heated pool & Finish SAUNA • Free high-speed Internet access with no 3 meg limit per guest • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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