When we went to check in, we found our room had been switched without notifying us in advance and the new room would not accomodate our family and a parent as previously requested. Our in-laws were also placed in a tiny room w/ 2 murphy beds leaving no room whatsoever in the room when the beds were pulled down. We called the manager on duty (Jeff) and were given no other options! His basic response was take it or leave it! We immediately left the premises after getting our money back and checked in to a Ramada Inn in town where we had a great experience! Worst customer service I've ever experienced.
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- Also Known As:
- Purgatory Colorado
- Purgatory Village Condo Durango
- Purgatory Village Condominium Hotel