Stayed at the hostel for a couple of weeks and despite it being in a very good location and having very nice facilities if you spend longer than a couple of nights you might see the crack appear. The staff seem lovely and friendly when you first arrive but their incompetence will soon shine through.
They messed up our booking when we arrived. We had to change rooms a couple of times due to them over booking the hostel. But we weren't the only ones. Speaking to some of the other guests i heard many stories of people having to move rooms. Long term guests being double booked. We knew a couple who were told they weren't allowed to share a bed while being in a dorm room then the hostel double booked one of their beds so asked them to share a bed.
On the first day we were there we witnessed in the middle of the kitchen an argument between one of the receptionists and a cleaner. The cleaner then quit on the spot and stormed off. Also there is meant to be a noise curfew at 10pm but nobody actually seems to be there to enforce it. I could go on about more issues but i haven't got all day.
As i said at the top. Nice place if you're just staying for a night or two (but ring before you arrive make sure they haven't double booked) If you plan to stay in Auckland longer, stay somewhere else.
- Official Description (provided by the hotel):
- We are a family owned and operated hostel offering you clean, comfortable, affordable accommodation with a home away from home feel.This colonial homestead is set in spacious park-like grounds giving you a sense of peace within the hustle and bustle of the central city. Enjoy our hostel with it's friendly, relaxed atmosphere and close proximity to the bars, cafes and shops of vibrant Mt Eden Village. Pentlands Backpackers has recently enjoyed a fresh new look with extensive renovations completed in August 2012. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld so you can book your Pentlands Backpackers Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.