We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fawlty Towers” 2 of 5 bubbles
Review of Pentlands Backpackers Hostel

Pentlands Backpackers Hostel
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Pentlands Backpackers Hostel
Ranked #1 of 1 Mount Eden B&B and Inns
St. Albans
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fawlty Towers”
2 of 5 bubbles Reviewed 14 March 2013

Stayed at the hostel for a couple of weeks and despite it being in a very good location and having very nice facilities if you spend longer than a couple of nights you might see the crack appear. The staff seem lovely and friendly when you first arrive but their incompetence will soon shine through.

They messed up our booking when we arrived. We had to change rooms a couple of times due to them over booking the hostel. But we weren't the only ones. Speaking to some of the other guests i heard many stories of people having to move rooms. Long term guests being double booked. We knew a couple who were told they weren't allowed to share a bed while being in a dorm room then the hostel double booked one of their beds so asked them to share a bed.

On the first day we were there we witnessed in the middle of the kitchen an argument between one of the receptionists and a cleaner. The cleaner then quit on the spot and stormed off. Also there is meant to be a noise curfew at 10pm but nobody actually seems to be there to enforce it. I could go on about more issues but i haven't got all day.

As i said at the top. Nice place if you're just staying for a night or two (but ring before you arrive make sure they haven't double booked) If you plan to stay in Auckland longer, stay somewhere else.

  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Trebor_Notrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

41 reviews from our community

Traveller rating
    5
    19
    8
    8
    1
See reviews for
2
13
17
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Shrewsbury, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 March 2013

I don't have anything bad to say about Pentlands.
We loved this cosy, comfortable and friendly backpackers.
Pentlands is a backpackers converted from two large colonial houses, in a beautiful, quiet, leafy suburb called Mt Eden.
We travelled as a couple, and we stayed in a double room for 2 nights. The room was big, immaculate and had a great view. Countdown supermarket is 10 min walk away and Mt Eden is 15 min walk away, allow half an hour to walk up, worth it for the views.
The bathrooms are always clean and I think there was 5 of them, each with a toilet, shower and sink, so no moving around with your stuff. We saw the staff cleaning them several times a day.
The kitchen was large, functional with all appliances and a dining area.
There was also a large lounge with about 5 comfy sofas and a large LCD tv. The kitchen, dining area and lounge are open and accessible all day and night which is really good.
There is an outdoor courtyard with decking and a peaceful garden. This area is open all day and during the evening until 10pm, then the manager asks guests to keep the noise down because of the neighbours.
In my opinion I would say to ignore the negative reviews on here regarding management shouting at guests to keep the noise down, whilst we were there, most travelers were younger than us and were having a few beers and talking but it was quite loud, so the manager came in and said now its after 10, you have to keep the noise down please. This is simply because its in a residential street surrounded by other properties and Pentlands have to respect their right to not be disturbed by the backpackers. If you want to party and get blind, then go to Nomads or Base but i would pick this place over them, everytime.
Kate, one of the managers has to be commended, she is amazingly helpful and she went above and beyond, to help us out with a little problem we had. We are very thankful for your advice on NZ too.
Brilliant rates, very cheap for a great environment, so excellent value for money.
The only reason we had to leave was because they were fully booked. We would go back now if we could, love the backpackers, love the suburb :)
Definately would stay again, would most definately recommend it.
This place deserves a much higher ranking on Trip Advisor :)

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alialbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 March 2013

After staying in a not so nice backpackers in the city this was a refreshing change and great location. The double room that we had was clean,had plenty of space and a great view.

The whole atmosphere was very chilled out and all the other guests were very friendly,including a very helpful couple from Finland.
The location of this backpackers is ideal if you don't want the party all night kind of place but can still have a few beers chatting with people of many nationalities.
A special mention goes to Kate the duty manager who went above and beyond for us when we ran into trouble.

I would recommend this place to anyone,the bathroom areas are very clean,plenty of space in the kitchen and the tv room is huge!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trunch82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 March 2013 via mobile

Stayed here for 2 nights in a single room to find my feet and get over jet lag. A nice, clean place. Could do with a little cosmetic make over (a lick of paint). Very happy staying here, nice ad quiet and the staff were very helpful. Wifi is a little expensive and the video library could do with an update but other wise would highly recommend!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TonyTC21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
551 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
4 of 5 bubbles Reviewed 6 March 2013

Pentlands is located in Mt. Eden, which is a nice quiet suburb of Auckland. We stayed there previously in 2004 and were happy with the environment. The new owners haven’t changed much, and the place was quiet and peaceful for our one night there this trip. Kate checked us in, answered all our queries, gave us directions to shops and the route to take out to get to Coromandel peninsula, and when our first room had a really soft bed, she found us another room with slightly firmer beds. The kitchen has 4 refrigerators, 8 burners, and counter space for 6 people preparing meals, and inside and outside eating spaces for 20 -25 people. The lounge has lots of seats and a TV plus a book exchange and VHS tapes. Clean and neat, the hostel is definitely worth staying at during transitions.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
France
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 December 2012

Very nice and quiet stay, from 13 to 16 December. Of course it depends on the people being there at the time. After reading internet comments about backpackers in general, I was absolutely surprised. Looked very clean and neat to me, not a single point of complaint comes to my mind. I didn't cooked there though, just slept in a 4-people room and used the showers. Very peaceful surroundings, ah and I liked the outside line to hang clothes.

Big plus to me : it was very easy to book online via debit card on their own website, a real pleasure compared to other backpackers using third party websites where neither offers nor fares seem to be corresponding to what is advertised.

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Arnaud P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 December 2012

This is a very well located hostel, a half hour walk or 10 min bus into city centre, and on a quiet, picturesque road. Kate, who is the duty manager Monday to Friday, is really friendly and lovely, which along with the homeliness of the kitchen and bathroom spaces, makes for a really nice atmosphere where guests are chatty and sociable. I do have one complaint, which is that I stayed 3 nights here as I was looking for somewhere quiet to stay before flying out of new Zealand. The hostel do request that people don't make noise after 10pm, but with Kate away one evening, people (including temporary staff) behaved really disrespectfully to other guests until the early hours, which meant I had no sleep before my flight, which was a real shame at the end of a wonderful trip. Guess I was just unlucky with the timing.

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kath A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mount Eden
1.5 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 68 in Auckland
4.5 of 5 bubbles 3,971 reviews
2.5 mi away
Adina Apartment Hotel Auckland, Britomart
0.2 mi away
Bavaria Bed & Breakfast Hotel
Show Prices
Show Prices
Show Prices
0.4 mi away
Eden Park Bed & Breakfast
Eden Park Bed & Breakfast
#1 of 54 in Auckland
5.0 of 5 bubbles 503 reviews
0.8 mi away
ASURE AT Eden Park
ASURE AT Eden Park
#1 of 2 in Mount Eden
4.5 of 5 bubbles 106 reviews
0.7 mi away
Shooters Saloon
Shooters Saloon
#40 of 54 in Auckland
3.0 of 5 bubbles 11 reviews
Show Prices
Show Prices
Show Prices

Been to Pentlands Backpackers Hostel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pentlands Backpackers Hostel

Property: Pentlands Backpackers Hostel
Address: 22 Pentland Ave., Mount Eden 1003, New Zealand
Region: New Zealand > North Island > Auckland Region > Mount Eden
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Mount Eden
Number of rooms: 19
Official Description (provided by the hotel):
We are a family owned and operated hostel offering you clean, comfortable, affordable accommodation with a home away from home feel.This colonial homestead is set in spacious park-like grounds giving you a sense of peace within the hustle and bustle of the central city. Enjoy our hostel with it's friendly, relaxed atmosphere and close proximity to the bars, cafes and shops of vibrant Mt Eden Village. Pentlands Backpackers has recently enjoyed a fresh new look with extensive renovations completed in August 2012. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld so you can book your Pentlands Backpackers Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing