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“Booking denied”

Pentlands Backpackers Hostel
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Pentlands Backpackers Hostel
Ranked #1 of 1 Mount Eden B&B and Inns
Barcelona
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Booking denied”
2 of 5 bubbles Reviewed 20 July 2010

I found this hostel looking for an accommodation in Auckland. I have to recognize that the hostel seems to be a very nice place, clean and rounded by a huge natural garden.

The problem started after asking for the price of services such as Internet. Suddenly, after change some mails, the accommodation manager, told me that they were not able to make my reservation, advising me to try a booking with another hostel. We should take in consideration that they had already my credit card details and the ironic way to say that I'm probably looking for a cheaper place with free services.

I just can't understand why they suddenly changed into this rude way to treat a customer, specially after have confirmed the booking and have my card details.

Definetly, strange!

  • Stayed July 2010, travelled solo
    • Service
Helpful?
Thank volare88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
    5
    19
    8
    8
    1
See reviews for
2
13
17
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
204 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 bubbles Reviewed 8 March 2010

My husband and I stayed at Pentlands Backpackers for two nights in a double room. The place has a pleasantly homey feel to it and, while it’s clearly a hostel, we felt comfortable to hang around in the spacious kitchen, on the deck or in the lounge room. The room itself was comfortable though it was a bit humid without air-conditioning. The bathrooms (which were shared) were all spotless and plentiful, we rarely had to wait for a shower. The only downside would be that it’s not in Auckland itself so, if you are going there for something that requires you to be close to the city, staying at Pentlands does require a short walk/busride to the CBD. For our purposes, however, we enjoyed Mt Eden as it’s a nice little neighborhood not too far from the city.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sasandtim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pentlands Backpackers Hostel

Property: Pentlands Backpackers Hostel
Address: 22 Pentland Ave., Mount Eden 1003, New Zealand
Region: New Zealand > North Island > Auckland Region > Mount Eden
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Mount Eden
Number of rooms: 19
Official Description (provided by the hotel):
We are a family owned and operated hostel offering you clean, comfortable, affordable accommodation with a home away from home feel.This colonial homestead is set in spacious park-like grounds giving you a sense of peace within the hustle and bustle of the central city. Enjoy our hostel with it's friendly, relaxed atmosphere and close proximity to the bars, cafes and shops of vibrant Mt Eden Village. Pentlands Backpackers has recently enjoyed a fresh new look with extensive renovations completed in August 2012. ... more   less 
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