I found this hostel looking for an accommodation in Auckland. I have to recognize that the hostel seems to be a very nice place, clean and rounded by a huge natural garden.
The problem started after asking for the price of services such as Internet. Suddenly, after change some mails, the accommodation manager, told me that they were not able to make my reservation, advising me to try a booking with another hostel. We should take in consideration that they had already my credit card details and the ironic way to say that I'm probably looking for a cheaper place with free services.
I just can't understand why they suddenly changed into this rude way to treat a customer, specially after have confirmed the booking and have my card details.
- Official Description (provided by the hotel):
- We are a family owned and operated hostel offering you clean, comfortable, affordable accommodation with a home away from home feel.This colonial homestead is set in spacious park-like grounds giving you a sense of peace within the hustle and bustle of the central city. Enjoy our hostel with it's friendly, relaxed atmosphere and close proximity to the bars, cafes and shops of vibrant Mt Eden Village. Pentlands Backpackers has recently enjoyed a fresh new look with extensive renovations completed in August 2012. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld so you can book your Pentlands Backpackers Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.