We were booked to stay for 7 days and after traveling from the east for an exhausting 26 hours found the inn closed. We had starting phoning earlier in the day leaving messages on the answering machine to announce our arrival but received no response. Finally driving out the long, winding road thinking there must be a note on the door telling us who to contact or an emergency number....found nothing. Being strangers to the area it was difficult to know where to find alternative shelter for the night. Upon our arrival the next day there was barely acknowledgement of the miscommunication that had occurred, much less an offer to either upgrade our room or offer a complementary meal, etc. It wasn't a very welcoming or positive beginning to our stay at the Brook Forest. After that numerous smaller problems arose that made the stay quite uncomfortable. The staff seem to be sincerely interested in making the place work but do not have a clue about hotel management. We were told that WIFI would be available but there was
no coordination of office keys to make it available when we asked. Cell phone signal did not exist and the staff told us there would be cordless phones on the main desk. They were not as available as were lead to believe. It made the stay feel quite isolating as we were in the area for a family wedding and needed to be in touch with family staying in other areas. It's too bad because the place could be updated and, with good management, be a delightful place to stay. We kept feeling like we were on a sinking ship....
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- Also Known As:
- Brook Forest Hotel Evergreen