The organization of billing and registration at this hotel is a disaster. I have never seen anything this bad. We were in Fort Collins for a family reunion. A block of rooms was reserved and then we individually called to make reservations. Despite taking our name and credit card for each room, they never changed the names in the computer. This resulted in only some people at the desk actually knowing that we had rooms reserved. They also managed to get rooms billed to other people's credit cards despite all of our last names being different and us each signing in with our credit card when we arrived. The night before we left, my stepfather and I went to the desk to make sure all was in order for the next morning. At that time, we discovered errors in names on rooms and credit cards matched to incorrect rooms. We spent quite a bit of time at the desk making sure it was resolved. In the morning, my stepfather's room rates were all different and his name was still on my room, although it was my credit card. When we left, I had a receipt that showed my room billed to my credit card. This morning, I received a text from my sister because my room charge had shown up on her credit card bill, along with her room charge. Absolutely ridiculous. At this point, I am dealing with this at the corporate level because the site management obviously has serious issues. They smiled and were pleasant every time we had to fix something, but enough is enough.
- Official Description (provided by the hotel):
- This is the ideal location for your next stay, within minutes of downtown Fort Collins, Windsor and Loveland. Whether you're traveling for business or pleasure, you can count on AmericInn to be your best lodging value, with unmatched service and remarkable amenities like our free, hot, home-style AmericInn Perk breakfast and free high-speed Internet. Family travelers will also appreciate our heated indoor pool and Kids Stay Free program! AmericInn of Fort Collins South offers great comfort and an even greater value. ... more less
- Reservation Options:
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- Also Known As:
- Americinn Hotel Fort Collins