We were on our way from Las Vegas, NV to Omaha, NE and was unexpectedly stranded after totaling our 2005 Dodge Grand Caravan less than 1 mile away from the Hotel. The rescue team escorted us to the Hotel to safety. The police asked where my husband with a disability and two young daughters wanted to go. He said he wanted to go somewhere affordable and the police took them to the Best Western. They were in a room within minutes and trying to recouperate after just loosing our only transportation and our apartment and 75% of our possessions in this world. We were only traveling with clothes and bedding and some wheelchairs.
We were having a traumatic 24 hours but felt comfortable at BW. We didn't have even our necessities at the hotel so they provided them to us. We were so grateful for the wonderful breakfast! We especially loved the variety of breakfast items and the convenience of the self service. Love those Belgian waffles and all the presentations of the foods. For a family that lost everything in a short time, have disabilities and are unemployed, we felt more welcome and not discriminated than ever. Our own families refused to help us out in our predicament! We couldn't have asked for a better stay. When it was time for check-out we were stranded and homeless. We had no money and couldn't even get our things out of the remaining wreckage until insurance took care of the towing expenses. We needed more time to take care of business but had no money to work with. Deneb the caring management took compassion on us and called around for us to find away to our destination of our new life in Omaha. She called places like the rental place for a temporary vehicle, a bus ticket inquiry, a plane cost and transportation options.
We have a special case because we had too many items in the wreckage to go by bus and too costly to go by plane. The rental car would be covered by my insurance company. Problem was we had a $27,000 wheelchair in the van that my husband is totally dependent on because those are like his "legs". Because we needed more time to arrange travel, Deneb found an outside organization that gifted two extra nights stay to figure out our problems. Since we have two children we couldn't rent a handicapped room because they only have one bed in those rooms. The night clerk found us a shower chair to accommodate our situation. Ironically we had two shower chairs in the wreckage with NO access to them.
Deneb was in contact with the towing yard and the rental company to help keep track of the status for us. Other than the beds felt weird every employee made our stay enjoyable and comfortable. Even housekeeping was concerned for us. This was a VERY friendly place and even every guest talked to us and said how much they love BW! We have never been to a friendlier place then this, and due to our circumstances, we actually enjoyed our unexpected visit and our warm welcome! If we ever had to go back to Colorado we would go out of our way to stay there again. It was very clean and well organized too. How many people would go out of their way to help stranded families with their affairs? Thanks to Deneb and her awesome staff, we made it safely to our destination and have erased the bad memories of the accident that left us at least in the comfort and beauty of Colorado. Thanks for treating us like family BW! David and Deanna Kilton & girls
- Official Description (provided by the hotel):
- There’s something for everyone near Baymont Inn & Suites Lake Dillon, located in the heart of picturesque Summit County. We’re only minutes from five amazing ski resorts, and you’ll find golfing, boating, hiking and other exciting recreational activities nearby. We’re happy to help you navigate our area’s free bus system. In addition to our friendly staff, our hotel offers meeting space, banquet and catering services, and a 24-hour business center. Enjoy a bite to eat at our convenient onsite Restaurant / Bar Phobay II. We’ll start your day with a complimentary breakfast buffet, and you can relax and unwind at the indoor pool and hot tub or on our outdoor sun deck. Your comfort and convenience is our utmost concern at Baymont Inn & Suites Lake Dillon, and our newly remodeled rooms have a full array of amenities for you to enjoy. We have standard rooms, mini-suites and even triple-queen rooms available, all designed to make you feel right at home. ... more less
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- Also Known As:
- Best Western Lake Dillon Hotel Frisco
- Frisco Best Western
- Best Western Frisco