We stayed at this Best Western for two nights and let me tell you, we are never doing that again!
When we first opened our hotel room door, the odor was unbearable. It smelt like someone had smoked and had tried to cover it up, or like bad BO and old hot dogs! My kids were complaining and so we complained to the front desk. The front desk sent up room service to see what the smell was, and the maid wiped down the sink and the toilet with her spray bottle. No Help! We complained again and this time, the manager then came up to the room and said 'it smells a little musty but just run your AC and it should be fine.' I have kids and I know a bad smell when I smell one! I told him that this room was not just 'a little musty' and he then implied that WE were the ones stinking! I told him the room smelt like this from the moment we walked in and it was NOT us! He told us he could not do anything about it.
When we woke up in the morning, no one had got a good night sleep and the kids felt nauseated from the smell. We requested a different room and they gave us a room on a different floor. This room only had 2 beds and our previous one had 3. They offered to give us a roll away cot, but we would have to pay $30 extra for it. We went up to our new room and it still stunk like smoke! We decided to keep the room with 3 beds and rough it out for one more night.
Later that day, we talked to other people staying in the hotel and they had told us that the floor they put us on -floor 2- was the pet floor! I was outraged that they had put our family on the pet floor when we did not have any pets with us!
We left the hotel feeling very relieved and I know that we are never EVER doing that again! I advise this Best Western to tear the whole place down and rebuild or do an extreme makeover. I am almost positive that the smell is in the walls and carpet. I do not advise anyone who is looking for a pleasant stay, or having to put up with a terrible odor, to stay at this dump.
- Official Description (provided by the hotel):
- There’s something for everyone near Baymont Inn & Suites Lake Dillon, located in the heart of picturesque Summit County. We’re only minutes from five amazing ski resorts, and you’ll find golfing, boating, hiking and other exciting recreational activities nearby. We’re happy to help you navigate our area’s free bus system. In addition to our friendly staff, our hotel offers meeting space, banquet and catering services, and a 24-hour business center. Enjoy a bite to eat at our convenient onsite Restaurant / Bar Phobay II. We’ll start your day with a complimentary breakfast buffet, and you can relax and unwind at the indoor pool and hot tub or on our outdoor sun deck. Your comfort and convenience is our utmost concern at Baymont Inn & Suites Lake Dillon, and our newly remodeled rooms have a full array of amenities for you to enjoy. We have standard rooms, mini-suites and even triple-queen rooms available, all designed to make you feel right at home. ... more less
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- Also Known As:
- Best Western Lake Dillon Hotel Frisco
- Frisco Best Western
- Best Western Frisco