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“Security is not what it should be”

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Baymont Inn & Suites Frisco Lake Dillon
Ranked #3 of 21 Hotels in Frisco
garden of england
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Security is not what it should be”
2 of 5 bubbles Reviewed 24 March 2014

Now let me start with the positives as I want to be clear that this is a balanced and fair review.
The purpose of our trip was to go skiing over a ten day period at the Vail resorts and Copper Mountain
The location was great for access to the I70 and the road up to Breckenridge. In the past we have stayed in Frisco, but tended to be off of Main Street in a condo. As this year there was only two of us as we found that an hotel would be a more cost effective option. The room was a nice size and was reasonably well equipped, with one major item missing, which I will come back to later. The comfort of the room was fine, but the air conditioning unit was very noisy and took some getting used to. Breakfast was included in the price, but after an initial foray on our first morning we decided it was a better option to go next door to Safeway’s, get some breakfast rolls and coffee from Starbucks. For the purpose as a cost effective ski base the hotel was fine and had we had an uneventful stay I am sure that I would have delivered a more upbeat review.

Now back to the missing equipment, the room did not have a safe. Now like most people I guess we travel with a lot of electronics and in our case, travel documents which included our passports. When we found there was no safe we enquired at reception if there was a security facility and they said that there was not in the room but there was a safe in reception where we could leave valuables. Obviously for everyday items that you don’t want to take to the mountain this is not a practical solution. The passports did accompany us every day but some of our electronics remained at the hotel. About half way through our stay we discovered that a mobile phone and a Samsung tablet computer had gone missing from our room. We reported the loss to reception and were promised that they would look into what happened and get back to us. We followed this up with reception over the course of three days and despite promises never received any management follow up to what was a disturbing situation. The interesting thing was that the two devices that went missing were not screen locked, where as an IPad which was also left in the room had a secure screen lock. The indifference of the staff to our situation was disappointing to say the least and in the end we decided to try to forget about the issue get on with our holiday.

I must admit on reflection there were a number of security issues relating to the hotel which were of concern. The side access to the car park was permanently open and did not require a room key to gain access. In fact we only came through reception once during our ten day stay. It would have been possible for anyone to access the corridors of the area we were staying in within the hotel without passing through reception. In our corridor there was a fire hose point with no fire hose. I am not positive, but I seem to recall that fire doors were also open in the corridors.

If you have valuables they are probably safer left in the car than in an unattended room. On leaving Frisco we did report this incident to the local Police as we were not sure that the Hotel had taken our issue seriously and that if someone else was to experience a problem there would be a record of a previous issue.

By the way we did have a great ski vacation. As for this hotel we won't be comming back.

Room Tip: One with a safe!
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Goldsmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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729 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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English first
Christchurch
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

Good overall, staff very helpful and friendly. Rooms a little tired and when noisy neighbors you can hear everything. But this is just timing. Happy with stay. Shopping Mall just over the road and bus transfer station just across road to all mountains and towns. Just avoid using Hertz Frisco as they are very unprofessional, dirty cars, and not fueled ready for pick up, then charged for petrol not in vehicle.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank kiwiboarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granite City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 March 2014

We very much enjoyed ourselves. The pool and hot tub were perfect. Having kids, I wished they were right next to each other. Instead, the hot tub is upstairs in the same room as the pool. That would be perfect if you didn't have kids though. The breakfast was great. The rooms were clean and welcoming. Beds were perfect too!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ashley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broomfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 March 2014

I received at least a dozen bed bug bites in room 319. The mattress was so soft that I thought I was falling in.. The eggs on the breakfast buffet were dry. Otherwise, it's just an average road site hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western

Helpful?
1 Thank Hilary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Frisco hotels

Highlands Ranch, Colorado
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 March 2014 via mobile

Nice and convenient. The room was comfortable, updates, clean and quiet. The breakfast was good, the gentleman working should have an assistant. Too busy and difficult to keep up. Pool area needed attention. They are either understaffed or well, without a good system for replenishing towels and maintaining the area. It was a busy weekend with three major events in Breckenridge, lots of snow and ...at least the staff was nice and polite.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 20 February 2014

One of the best priced hotels in the area and the rooms were pretty good. Beds were comfortable and room had a microwave, fridge and coffee pot. Although we were on the I-70 side, really wasn't bothered by too much traffic noise (almost a white noise). The room had it's own heater, but it's tempature gauge seemed to be out of whack, so we'd warm up the room and turn it off. The bathroom was small, but the shower had one of the new type of shower curtains and the showerhead was high, decent pressure. The sink was outside the bathroom, so someone can be getting ready while the other is taking a shower. We got down to breakfast at 8:30 (starts at 6:30) and it looked like a tornado hit. It was pretty obvious that all the skiers had been down early. There were a few pieces of white bread left, but any other bakery item (i.e. bagal, donut) had been wiped out. The eggs and sausage were decent and they had two waffle makers. We coulnd't find a table didn't have used plates or had not been wiped down, so I resorted to using some napkins to wipe one off. All in all, I would stay here again since the price was so good and what little issues we had were totally made up for in the cost.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay9040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora, United States
2 reviews
4 of 5 bubbles Reviewed 18 February 2014

We have stayed here several times during ski season. Great value near the nordic center. Grocery, liquor, restaurants in walking distance. Some pet friendly rooms. Rooms are clean, we've had no issues.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Toni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Frisco Lake Dillon

Property: Baymont Inn & Suites Frisco Lake Dillon
Address: 1202 Summit Blvd., Frisco, CO 80443 (Formerly BEST WESTERN Lake Dillon Lodge)
Phone Number:
Region: United States > Colorado > Frisco
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Frisco
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Frisco Lake Dillon 2.5*
Number of rooms: 127
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Also Known As:
Best Western Lake Dillon Hotel Frisco
Frisco Best Western
Best Western Frisco

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