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“worst day of our entire trip”

Glenwood Caverns Adventure Park
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Located in historic Glenwood Springs, Colorado, Glenwood Caverns Adventure Park offers a unique mountain-top adventure that's fun for the whole family. Ride the Giant Canyon Swing-featured on "Good Morning America" and the Travel Channel show, "Bert the Conqueror"-as well as the longest Alpine Coaster in Colorado, the Glenwood Canyon Flyer, the Soaring Eagle Zip Ride, the Cliffhanger Roller Coaster, the GiddyUp, the Mine Wheel Ferris-wheel-style-ride and the Wild West Express Coaster. You can race through the Fort Where-Am-I Maze, play laser tag, conquer the climbing wall and enjoy films in our 4D Motion Theater. Some rides are seasonal; a list of which attractions are open can be found on our website. Great for groups, family reunions and birthday parties. Your visit to the Glenwood Caverns promises a unique, mountain-top adventure and memories to last a lifetime. The wholesome fun of nature-based educational activities combined with attractions to please die-hard thrill seekers makes this the perfect place to spend a day with family and friends.
Reviewed 17 July 2012

we went here for the kids and it was the worst decision we made. firstly, it is outrageously priced, esp for the attractions, or lack there of i should say. the cavern tour was boring and monotonous, not because the caves themselves were boring, but because the tour guide was awful. she can only be described as a school marm, who i kid you not, threatened to take away cell phones {and more}. yeah, just the thing you're looking for when you pay $20 per person for a tour and you're not part of a class. she condescended and made an interesting subject boring for 70 minutes. then, the food was overpriced and not that great. a basket of 5 chicken tenders & fries was $10, and that didn't include a drink. a bad hotdog was $6. and we only received our food, because we walked up there three times and finally said we needed our food now or we would miss our tour. only then did the counterperson walk back into the kitchen and retrieve our food. all this for horrible $10 chicken tenders? i felt robbed. after the caves, we let the kids do some rides, which are also outrageously overpriced. a ticket is $3 and some rides need 2 tickets. we rode a tiny, tiny ferris wheel first. it cost 1 ticket, so $3 per person. it went around 4 times and the person just yelled at the kids not to move the entire time. $3 for 4 times around, and it was tiny, so it was approximately a minute. the kids then did the maze, which also cost $3 per person, and they rushed through it to win the prize: a tiny plastic horse not fit to be in a happy meal. we couldn't believe how much we were getting robbed blind at this place. we tried to salvage the day by getting some souvenirs the kids would like. we got a bag of rocks for each of the kids, and the bag literally fell apart as we were waiting in line to leave. the strings came undone quickly and the writing peeled off when you touched them. i honestly could not believe this place was in business or that it had repeat business. this is all about the regular facilites of the park, but our personal experience was even worse.

there's a wooden box/maze toy that kids can climb in go through. the entrance in on the floor, so any kid of any age can enter. our 2 year old ran inside before we could get him and he was stuck. there was no, i mean NO way to get him out. we couldn't fit in there and we couldn't even fit our hands through to try to guide him. it is a trap! it's fun for kids old enough for mazes, but it is nonetheless unsafe. but, with an entrance on the ground where a baby can even crawl into, and no adult can fit inside, is an absolute hazard. the other kids had to push and all pull the 2 year old out. it was mind boggling how dangerous and accessible it is.

the worst part of the day came when we tried to leave. we stood in line for 20 minutes waiting for the gondola only be told as we were sitting waiting to get on next "don't anyone get up. you're not going anywhere". quite a polite and professional way to address paying customers who are already fed up with being gouged for nothing all day. he said a rainstorm was coming, and no one was getting on the gondola for fear of lightning. so, he said he'd lead us to the bus loading zone and we'd get on first because we've been waiting already for 20 minutes. we get there and the manager tells us to just get in the back of the line b/c everyone will get on the next bus. on the THIRD bus, we were finally at the front of the line where we asked him why he put us in the back, as we sat waiting in the rain, despite already being told we were getting on the first bus {and now waiting over 40 minutes just to leave!}. he sais he couldn't because he didn't know who all was in the group {despite the fact that an employee led us to him}. when we mentioned this, he just said sorry, he was doing what he could. such an apologetic and sincere remark that we quickly realized that if this was the manager, that it was understandable why the park was run in such a awful manner. so, we then took a crammed bus ride down a windy mountain road, where the two year-old sat unsafely on someone's lap. there's a reason kids that small aren't allowed on school busses. there are no safety devices for kids that young and they are far too small for the seats! not to mention, we paid for a gondola ride, not a bus ride.

overall, it was a dismal day of crowds to only feel cheated of money and time, all on our vacation. we will NEVER go back, because when you've been robbed once, you don't think of letting it happen again. i've never felt more robbed in my life at any place. so please, save your cash and your sanity, and do something else. nothing is worth this.

5  Thank clairethebear88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenwoodCaverns, Public Relations Manager at Glenwood Caverns Adventure Park, responded to this reviewResponded 24 July 2012

Claire,
Thank you for taking the time to share your comments. We’re sorry to hear that your experience was not a positive one. We are always looking to improve our service, and to ensure we have a safe and enjoyable park. We will look closely at your letter with our managers, and use it to improve our operations. You will also receive a personal note with information on how to contact us directly to discuss this in more depth.

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"alpine coaster"
in 352 reviews
"cave tour"
in 301 reviews
"tram ride"
in 124 reviews
"laser tag"
in 123 reviews
"canyon swing"
in 66 reviews
"giant swing"
in 54 reviews
"day pass"
in 137 reviews
"kings row"
in 47 reviews
"thrill rides"
in 48 reviews
"fairy cave"
in 43 reviews
"zip line"
in 155 reviews
"canyon flyer"
in 23 reviews
"mountain top"
in 23 reviews
"unlimited rides"
in 18 reviews
"a lot of fun"
in 65 reviews
"all ages"
in 72 reviews
"whole family"
in 55 reviews
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1,511 - 1,515 of 1,732 reviews

Reviewed 17 July 2012

We liked the tour! The caverns are neat and worth the walk,it takes about 70 minutes but you don't notice,as your seeing so many neet things.You can bring water in the park but noy in the caves,We enjoyed the whole adventure park,the boys did the swing,wow,the highest rollercoaster in the country,it is amazing what they built up on the mountain!

2  Thank mtnmncolo_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenwoodCaverns, Public Relations Manager at Glenwood Caverns Adventure Park, responded to this reviewResponded 21 August 2012

Thank you so much for this great review! We are happy to hear that you enjoyed the cave tour and the new Cliffhanger Roller Coaster, as well as the Giant Canyon Swing. We hope your family can visit again soon!

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Reviewed 16 July 2012

This was the first time I had ever toured the caverns. The tour was very interesting, and the tour guide is good. We enjoyed the gondola ride to the top and the movie.

1  Thank dpatchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenwoodCaverns, Public Relations Manager at Glenwood Caverns Adventure Park, responded to this reviewResponded 21 August 2012

This was the first time I had ever toured the caverns. The tour was very interesting, and the tour guide is good. We enjoyed the gondola ride to the top and the movie.

We are glad to hear you enjoyed your tour of the Historic Fairy Caves, as well as your gondola ride and the 4D theater. The short movies are always a great escape from the summer heat. Thanks so much for taking the time to write this review, and we hope you can visit again soon!

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Reviewed 14 July 2012

PRO: Did the Wild Tour (AND IF U R IN SHAPE U SHOULD TOO.....but not if you are NOT in shape, go to the regular tour)...so worth the money and fun! MAtt was awesome!
Downside we had a little miss know everything with us......we all were bothered by her, felt bad for out tour guide because she was stepping all over his toes with her know it all.....and she knew NOTHING and couldn't even climb through half of the stuff (OUT OF SHAPE AND OVER WEIGHT!!!!), wish she could have been kicked off the tour!!!! Even her son was embarrassed of her!

CONS: for a park with few rides, I feel it is WAY over priced!
ANOTHER downer is that come rain or shine...you do not get your money back if you by a day pass and it rains at 2pm. That happened to us...it rained and it took 3 hours to get to the bottom of the mountain!!! Everything was closed we were just standing there in line waiting for our turn to leave...along with everyone else... :(

Thank murraymurray_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenwoodCaverns, Public Relations Manager at Glenwood Caverns Adventure Park, responded to this reviewResponded 24 July 2012

Thank you for taking the time to share your review. We are glad that you enjoyed the Wild Tour and will be sure to pass along your note to your tour guide, Matt.

Because of our mountain-top setting, weather can impact our operations and affect our guests’ experience. One of the reasons we have added indoor attractions such as the laser tag arena and 4D theater is to provide options during the afternoon thunderstorms that are typical in the mountains in July and August. Our highest priority is the safety of our guests, so we monitor the weather closely and, in the event of lightning or high winds, use buses as transportation instead of the tram.

While it is not always possible due to other commitments, the wait time for the bus or tram can be shorter if guests use the Day Passes to enjoy indoor attractions, or enjoy a cold drink in the Lookout Grille, while waiting for the storm to pass.

We are always looking for ways to improve our service. We will review your comments with our managers, and use it to improve our operations.

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Reviewed 14 July 2012

Okay here is the best way to enjoy Glenwood Caverns Adventure Park. Plan to arrive at the ticket line thirty minutes or so before they open so that you and your family will be the first to ride the pod lift. If you decided to go late morning or in the afternoon you risk standing in line at the bottom for a LONG time. You will notice that they only have a few of the pods and they do not come around very often. If you children are tall enough to ride all the rides a day pass may be the way to go because they will be able to ride all the rides multiple times since you will have the park to yourself for the first hour or so. After doing some calculations I figured that if bought tickets for each ride individually I would have paid $170 for just myself, so a $42.00 all day pass was the way to go for me. The cave tour is worth the extra $5.00, but book your tour at least 2 hours after you get to the top so you have plenty of time to ride all the rides. After you get done the cave tour the lines will be longer, because more people will have had time to reach the top. By this time you will have done everything and it will be time for lunch. I do recommend eating at the grill. The view is amazing and the food is actually pretty good. If you plan ahead it will make this experience much more enjoyable. Good Luck.

2  Thank Thesmartdude86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenwoodCaverns, Public Relations Manager at Glenwood Caverns Adventure Park, responded to this reviewResponded 30 August 2012

Thank you for sharing your ideas for a summertime visit! Our peak season is mid-June to mid-August, and the lines can sometimes get a little long then. We agree that getting to the park first thing in the morning is the way to go, or in the evenings after 5.

The Iron Mountain Tramway has 12 gondolas and, depending on the wind, one set of 3 cars arrives at the base every 5-7 minutes. Getting there just before it opens, which is at 9 during the summer, helps you get to the top quicker and to the busiest rides before the lines get too long. A lot of people enjoy taking the cave tour in the middle of the afternoon when the temperatures rise, since it's always 52 degrees inside the caves.

We really appreciate your feedback, and hope that you'll come back to see us again the next time you're in Colorado.

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