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“A Great Choice and with Tesla Charging Stations Too!”

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Residence Inn Glenwood Springs
Ranked #9 of 24 Hotels in Glenwood Springs
Reviewed 7 March 2014

Attention Tesla owners--this hotel has six charging stations in its parking lot to facilitate your driving your Tesla to the Colorado Rockies. However, this hotel is a great choice for everyone, including those who drive more conventional cars.

The room that we were assigned was very well furnished and had a nice view of the nearby mountainside. Everything in the room worked properly and it was very clean. The desk clerk provided an excellent restaurant choice (The Riviera) and we had a wonderful meal there. Best of all, the room rate was very reasonable. This is a particularly important consideration during ski season because many of the hotels in the area have stratospheric rates at that time. We loved our stay and hope to return.

  • Stayed: February 2014, travelled as a couple
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Thank EDC310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 11 March 2014

Dear EDC310,

All of us at the Residence Inn Glenwood Springs were thrilled to hear you enjoyed your stay. We have had such a positive response to the Tesla Charging Stations and is always a topic of conversation with our guests. Hope to see you back soon enjoying the slopes in Colorado!

Best Wishes,

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227 - 233 of 425 reviews

Reviewed 10 February 2014

We stayed in the 2 bedroom suite for four days during the Christmas holiday. What an awesome stay! The bedrooms are separated by the living suite area. There is a kitchen with a full size refrigerator freezer, dishwasher, microwave, dishes, silverware, coffeemaker, etc. The decor is hip and clean.

There was lots of space to handle all our suitcases, skis, snowboards, gear, Christmas presents, for four people. We did not feel cramp one bit. It was the non-hotel room.

Parking is free, wifi is free, breakfast is free. Location is great.
We will definitely be returning...

  • Stayed: December 2013, travelled with family
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Thank funtroopers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 11 February 2014

Dear Funtroopers4,

We cannot "Thank You" enough for the wonderful review. It was a pleasure that we had the opportunity to accommodate you and your family over such a special holiday. Best wishes for a wonderful 2014 and hope to see you back soon!

Thanks again!

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Reviewed 30 January 2014 via mobile

Good stay again, pretty quiet and like the fan being able to run. (For those that need white noise). Breakfast was good and the reception in the afternoon was more enough to fill up on. Check in was excellent (thanks Barbra Jean) and everything worked in the room. The room could have been a little cleaner but was do-able.
I shall return.

Stayed: January 2014, travelled on business
Thank Albyfli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 11 February 2014

Dear Albyfli,

Thank you for recognizing Barbara Jean on your recent review! We pride ourselves on clean rooms and friendly service, so it was great to hear that Barbara Jean delivered. All of us appreciate your continued loyalty to our property and look forward to accommodating you again soon!

Sincerely,

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Reviewed 30 January 2014 via mobile

Great helpful friendly staff. Nice new property. Really nice for families or quasi extended stays.
Nice location for lots if area ski areas. Glenwood springs is a really family friendly town with lots of restaurants and activities.
Above average breakfast for like properties.

Stayed: January 2014, travelled on business
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 11 February 2014

Dear DRMC33,

All of us appreciate you taking the time to review our hotel. It was great to hear you and your family enjoyed all that Glenwood Springs has to offer. Travel Safe and hope to see you soon!

Best Wishes,

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Reviewed 24 January 2014

Pros: Location, fairly nice set up, allows pets, comfortable blankets, free breakfast, pool and hot tub.
Cons: Poor management! Furniture wear and tear, slow wifi, small bathtub, very low quality/broken sofa sleeper, very small breakfast nook, not enough staff to replenish breakfast items (they were constantly running out of things).

I had great expectations for our stay at the Residence Inn Glenwood Springs. I made our reservation in October for a Dec 28th - Jan 1st stay and received a confirmation email initially, as well as a few day prior. When we arrived I was told that the hotel was mistakenly overbooked and we would be receiving two rooms instead of one. I was disappointed because I was looking forward to our family time. We were told that we could choose to move to our two room suite the next night, or stay in the separate rooms at a slightly discounted rate. My main concern was not having to move after unpacking. The idea of having to unpack and repack for a family of four with two pets, food, luggage, snow gear, and Christmas gifts was overwhelming. I was assured that due to their mix up we could stay in our rooms for the remainder of our stay.

The morning of Dec 31st at 10:50 am I received a phone call from the general manager, Jason Keenan. He informed me that we would have to move to a two bedroom suite for our last night because they needed the two rooms. I was shocked and reminded the manager that we were assured at check in that there would be no problem with us keeping our current rooms. After a short discussion I clearly stated that I did not want to move and asked Jason if he was telling us we had to move and had no choice, to which he replied, "Yes" and informed me that hotel staff would be up to assist us at noon.

After three nights stay, you can imagine that we were pretty well spread out and unpacked. Everyone was still in their pajamas relaxing. Suddenly we had one hour to get ready and repack. It was chaos. My boys needed to leave at noon for a booked snowmobile tour. At 12:10 pm ONE hotel employee, the janitor, arrived with one luggage cart to move four people and two pets out of two rooms. Needless to say, my boys got off late and tensions were running high. The last day of our vacation (New Year’s Eve), instead of relaxing and enjoying what was to be our Christmas, I was left to unpack and reorganize our new room while my 14 year old daughter cried in the bedroom because of family members snapping at each other in frustration.

Although the manager, Jason Keenan, apologized when I talked to him face to face afterwards, the remedy he offered did nothing to repair the last day of our vacation being thrown into complete disarray. I would much rather have paid the price I initially planned for to experience the pleasant stay and good service I had expected. The situation certainly made me feel that our party was less important to management than the rest of the guests. The bottom line is, no matter how atheistically nice a place is (and this hotel is nice, but not perfect), poor service will ruin your stay every time - and that is why I am giving it only one star.

Room Tip: Don't plan on using the sofa bed. They are broken and tip backwards, as other reviewers have com...
See more room tips
  • Stayed: December 2013, travelled with family
    • Service
3  Thank mamacarla3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 January 2014

Dear MamaCarla3,

We are so sorry to hear that your experience was not up to our usual standard. The entire team apologizes for the inconveniences you experienced during your trip to Glenwood Springs. As I mentioned during your stay please contact me in the future for any lodging needs and we will ensure to accommodate you and your family on their next trip to Glenwood Springs.

Sincerely,

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Reviewed 20 January 2014

Awesome Residence Inn - Great Staff (Dave) and awesome location 1 hour by RFTA bus to ASPEN/Snowmass and 20 minutes to Sunlight Ski Mountain - Glenwood Springs Hot Springs - Largest in world - and of course eating at the 19th Street Diner -

  • Stayed: January 2014, travelled on business
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Thank peggysadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 January 2014

Dear peggysadventures,

Thank you so much for the wonderful review. The entire team was glad to hear you enjoyed your time at the Residence Inn by Marriott. All of us look forward to your return trip to Glenwood Springs!

Safe Travels,

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Reviewed 20 January 2014

Stayed here a couple nights last year for the 2013 Winter X Games. Its only about an hour from Aspen and well worth the price compared to any Aspen hotels. Rooms are like new and very clean. Staff is great and very helpful. Will probably be staying here again this coming year

  • Stayed: February 2013, travelled with friends
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Thank okieboy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 January 2014

Dear okieboy17,

All of us are thrilled to hear you enjoyed your visit to Glenwood Springs. We all look forward to your return visit for X-Games 2014. Travel Safe and see you soon!

Sincerely

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Additional Information about Residence Inn Glenwood Springs

Address: 125 Wulfson Rd, Glenwood Springs, CO 81601-8700
Region: United States > Colorado > Glenwood Springs
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Business Hotel in Glenwood Springs
#3 Romantic Hotel in Glenwood Springs
#6 Family Hotel in Glenwood Springs
Price Range: £127 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Glenwood Springs 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn By Marriott Glenwood Springs Hotel Glenwood Springs

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