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“Nice Place”

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Residence Inn Glenwood Springs
Ranked #9 of 24 Hotels in Glenwood Springs
Reviewed 26 August 2014 via mobile

Really can't complain too hard here. Stayed for exactly one night, was gone by morning. Check in/check out was pleasant enough. Rooms were fine. Location is great, amazing views from our room. Really nice place, good people. Even let me back into the room to recover one of the kids' toys after check out. If there's one complaint, it's the rate. Kind of pricey for a place in the middle of Colorado but I'm guessing it's kind of a snow bunny town so it makes sense.

Stayed: August 2014, travelled with family
Thank Stan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 16 October 2014

Dear Stan L,

Appreciate you taking the time to review our hotel. Glad everything with your short stay went well. Hope to accommodate you and the family next time you are in the area.

Best Wishes,

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193 - 199 of 427 reviews

Reviewed 24 August 2014

We spent two nights in Glenwood Springs and we couldn't have been more please with this hotel. We booked it on line as we were traveling. Booked a King Executive Suite and it was well worth it for the extra space. The room was clean and well maintained. It had the best lighting we have ever had in a hotel! The breakfast included with our room was better than average with a nice variety of hot and cold items to select from. We would gladly come here again. It is not within walking distance of downtown but there are a variety of stores and restaurants right across the street if you don't want to move your car.

Stayed: August 2014, travelled on business
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 August 2014

Dear Kathy K,

Thank you for the wonderful review of our hotel. Awesome to hear you enjoyed your time in Glenwood Springs. Safe travels as you venture back east and come see us again in the future!

Best Wishes,

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Reviewed 22 August 2014

Reserved a 2 bedroom suite for 3 days, in June, 2+ months in advance of our stay. We decided to add a fourth day a day in advance of our original planned stay. Called the hotel to reserve another day about 9 am to which they said no problem with the room being ready about 1 or 1:30 pm. We arrived shortly after 1 pm and were told the room just needed to be cleaned. We sat in the lobby until 3:30 pm when my wife asked the front desk when the room would be ready. The gal said she would check on it. She never got back to us as she left work for the day. After 20 minutes, the associate manager told us the cleaning crew was gone and did not clean our room. I told her this was unacceptable and we had reservations that were made 2+ months in advance of our stay. Too, she needs to find a room/suite for us that is comparable to what we reserved. She came back and offered a handicap accessible room for us which I quickly refused simply on principle alone. I was not going to take a handicap room away from someone who may need it. I then requested the manager. Thirty minutes later, which now amounts to nearly 4 hours waiting in the lobby, the desk manager came to us and said she, along with her staff, will clean the room and apologized several times for what happened. 40 minutes later, exhausted and sweaty, she checked us into our room. We give kudos to Stephanie Grey, the desk manager, for acting like a Marriott manager should and taking care of her guests. The next day we reported a clogged toilet and a sink stopper that would not go down due to hair, etc. clogging the sink. The breakfast was poor, for example, the scrambled eggs tasted like powdered eggs, which were cold and very watery. Most of the breakfast items were bread in nature and lacked sufficient nutrition. We elected to eat breakfast out every day. Each day of our stay we had a problem with housekeeping not cleaning up for one reason or another. The last day we had to go to the front desk and ask for clean towels. When housekeeping arrived they did not put the towels away, they simply dropped them on the floor. I told them to pick the towels up and put them on the towel racks. As the gal started to leave, I told her to take the dirty towels with her as well as the overflowing trash cans. During our entire stay here, outside of the desk manager, we saw very young individuals working there and did not see anyone with sufficient experience providing direction or training. We truly felt like strangers in the hotel and more welcome at Starbucks.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank 3ETravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 25 August 2014

Dear 3ETravelers,

I appreciate you bringing your concerns about our hotel to my attention. As you can see by our previous reviews this is highly unusual. I have addressed all the issues you detailed with our management team. Rest assured that these issues will get the utmost attention and be resolved quickly. We hope to see you back at the Residence Inn to witness our superior service and room cleanliness in the future.

Sincerely,

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Reviewed 20 August 2014

This was our first time staying at a Residence Inn and we will definitely be back. This hotel was clean and efficiently ran. The room was spacious and felt like home. We loved the full size refrigerator, dining table and living room. The bed was very comfortable. The only draw back was not using the indoor pool. It had a strong chlorine smell, so we skipped it. Other than that it was really great. We will definitely be looking for other Residence Inns when we travel other places.

Thanks Residence Inn of Glenwood Springs for a really awesome visit!

Room Tip: When using the laundry area, make sure to check all of the settings on the washer.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 August 2014

Dear Cynthia S,

Thank you for staying with us at the Residence Inn Glenwood Springs. The entire team was thrilled to hear you enjoyed your time with us. I will have our Maintenance team check the pool area. Safe travels and see you back here in the future!

Sincerely,

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Reviewed 17 August 2014 via mobile

Came with hubby to Glenwood Springs to celebrate wedding anniversary. Stayed in a smaller suite as we used a Marriott free night we had in their rewards program. Suite extremely modern and clean as was lobby,pool, and work out room. Great location in Glenwood! Free breakfast a bit hectic with lots of families eating at one time- staff were hustling to clean and keep food out! Plan to come here again with family this fall- highly recommend!

Stayed: August 2014, travelled as a couple
1  Thank lovetoeatout25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 August 2014

Dear lovetoeatout25,

The entire team is speechless after your wonderful review. It is a privilege to be able to accommodate all our guests and justs motivates us more when we receive reviews like this. Enjoy your summer and come back to see us again soon!

Best Wishes,

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Reviewed 15 August 2014

The facts:
• Hotel staff is excellent and very friendly
• Free nice hot breakfast (eggs, sausage, waffles, etc.) every morning (nice savings $$$)
• Free dinner Monday – Thursday (nice savings $$$)
• Free parking lot
• Check-out noon, check-in 4pm (earlier if room available)
• 124 rooms, 4-story hotel with multiple card-access exterior doors to hallways
• Rooms are quiet and clean with aesthetically-pleasing interior design
• Rooms have kitchenettes with full-size refrigerators and dishwashers
• Silverware, pots/pans (limited), plates, glasses provided in room
• Rooms have air-conditioning (some hotels in Glenwood do not)
• Common expendable amenities provided in room (shampoo, soap, etc.)
• ADA accessible rooms, common areas, and pool (lift)
• Acceptable/small fitness room with free-weights and cardio machines (24-hours)
• Pets welcome; $100 non-refundable fee
• Extensive outdoor areas near hotel for pet walking
• Community Center with tennis courts is easy walking distance (balls for dogs)
• Free high-speed internet (wired & wireless)
• Two computers and printers in lobby for free use
• Indoor pool and hot-tub, evening hours are popular with lots of kids/screaming
• All hotels in Glenwood are populated with kids due to area attractions
• Hotels closer to Glenwood Springs pool will be more populated with kids
• A less populated hotel with kids would be one without pool
• No “resort fee” (charged at some hotels)
• Hotel is not walking distance to town center; about 6-minute drive
• Parking in town wasn’t an issue
• Not too much to see downtown, except restaurants
• $1 fare city bus transport to/from hotel/town is near hotel
• Nice strip-mall next door to hotel (restaurants, Target, Pet Smart, etc.)
• Although near shops, hotel and area is not very populated with people/traffic
• I would stay at this hotel again

Room Tip: Room was quiet, views are hit-&-miss (don't expect grand views)
See more room tips
  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank AustinGemini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 August 2014

Dear AustinGemini,

Things you need to know

- Thank you for staying with us!
- Glad you enjoyed our hotel and appreciate your thorough review of our hotel
- Hope to see you back here at the Residence Inn Glenwood Springs soon!

Sincerely,

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Reviewed 8 August 2014 via mobile

Awesome hotel and staff. The whole family went,including our dog Zeus! 3 kids, husband and I and plenty of room! The staff was wonderful and very friendly. The breakfast was great and complimentary evening appetizers too! Great stay

Stayed: August 2014, travelled with family
Thank ChelleB71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 August 2014

ChelleB71,

Great to hear that you enjoyed your special weekend in Glenwood Springs! Our front of the house staff was thrilled to know you rated our service so high. Enjoy the rest of summer and come see us again later in the year!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Glenwood Springs

Address: 125 Wulfson Rd, Glenwood Springs, CO 81601-8700
Region: United States > Colorado > Glenwood Springs
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Romantic Hotel in Glenwood Springs
#3 Business Hotel in Glenwood Springs
#6 Family Hotel in Glenwood Springs
Price Range: £117 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Glenwood Springs 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn By Marriott Glenwood Springs Hotel Glenwood Springs

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