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“Extremely disappointing”

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Courtyard Glenwood Springs
Ranked #11 of 24 Hotels in Glenwood Springs
Certificate of Excellence
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Extremely disappointing”
Reviewed 7 September 2012 via mobile

This is the first time I have ever rated a courtyard below a 4. It is my favorite hotel chain so I am very disappointed. The rooms were very nice and clean but the hotel was extemely understaffed. We were on a deadline in the morning and tried to get breakfast before a long day and there was only one person working the cafeteria. It took way to long to get a premise breakfast sandwich and they didn't even remember to put the meat on. This was after giving a twenty percent tip as well. Others on the trip didn't even get to order breakfast

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Forbiddendonut9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 10 September 2012
Dear Forbiddendonut9,

Thank you for taking the time to share your trip with others on TripAdvisor. My personal apologies for your less than satisfactory experience in the Bistro. I would love to hear more about this and to discuss it in detail if you would like to call the hotel. I will share your comments with the entire Bistro staff and address accordingly. I appreciate your feedback and hope you will stay with us again in the future.
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298 reviews from our community

Traveller rating
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    22
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    8
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Kalispell, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2012

NOISY THIS Hotel is beautiful but the air conditioners on "each" floor were so NOISY they made our beds vibrate. It honestly sounded like the California Zephyr was coming straight for our room all night long!!!!!! I will never stay here again..

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katzby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 7 September 2012
Dear Katzby,

I am so very sorry for your unpleasant stay with us. Our engineer is looking into the a/c issue you mentioned right now. I would love to discuss your complaint further on the phone if you could call the hotel. We value your input and want to make any improvements we can for the next guests at our brand new hotel. Thank you for your feedback.
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Denver, CO
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2012

This is not the first time we have stayed at this hotel. It is very new, and "unused". We stay here because most of Glenwood Springs hotels are very old and outdated. The hotel does not have free breakfast, they do charge extra for double beds. But if u dont mind making ur ow bed, the couch is very comfortable (it unfolds into a full size). We did notice one thing: the cleaning staff takes a lot of shortcuts. Our carpets were not vaccumed. They only clean the "visible" things. The floors in halls are consistantly not vaccumed. (we have visited 3 times before) Even in the lobby, everything was dusted around things. Forget about getting any of the extras requested at time of booking (extra towels, pillows, room location). It is there in name only. Might as well grab it all at front desk at check in. The front desk staff service is hit and miss. Noone is rude, but Most of them are very disinterested and indifferent towards the guests. I wonder if they dont get paid very well?? We have never had great service. Good - maybe, more often then not I felt like we imposed?:).
Overall, nice new hotel. For me, I dont mind forgoing the service to sleep on new sheets!!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 7 September 2012
Dear Tanya G,

Thank you for your valuable feedback on our brand new hotel. Im glad you found our hotel Fresh and New. I will address the issues you mentioned with the entire staff, I appreciate your candor. I hope you will choose us again on your next trip to Glenwood Springs.
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Colorado
1 review
Reviewed 1 September 2012

Pulled into the Courtyard by Marriott last night and they had a couple rooms left on the busy Labor day weekend. The front desk staff was helpful with checking in and we opted for a king suite since we were traveling with three kids. The pullout couch and roll-away bed in the sitting room where perfect for my two sons. The room was big with a bedroom and sitting room. It has two tvs and a small fridge and microwave. My only complaint would be that was the bed was a bit firm, especially whenever I've stayed at Courtyard's with super comfortable pillow tops. (though I might like a bed on the softer side) All in all a nice night. I'm sure we'll be back at some point in time.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jvanzant2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 4 September 2012
Dear Jvanzant2010,

Thanks for taking the time to provide feedback on our beautiful hotel for others on TripAdvisor. Im glad you had a great stay and I hope we will be your #1 choice next time you are in Glenwood Springs. Thanks again.
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Plano, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2012

I stayed in this hotel with my family for 2 days. It was one of the best hotels I have been to. The front desk staff was nice, friendly and very helpful with our needs. The room was spacious and very clean and the beds are comfortable. The nearly shopping center was convenient and has many restaurants... We would definitely come back to this hotel and recommend it to our friends.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yongtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 4 September 2012
Dear Yongtx,

So glad to hear you had a great experience with us and you think it's one of the best hotels you've been to! Appreciate the feedback, thanks for choosing our brand new hotel.
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Madison, Wisconsin
Level 5 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 August 2012

We really enjoyed our stay at this hotel. Modern furnishings, friendly service and all the amenities you could expect from Marriott. The pool is very small and was crowded during our visit, so we couldn't really enjoy that, but everything else was perfect. We loved the new shopping center and restaurants in walking distance, as well as the wonderful views of the mountains from our window. We would absolutely stay here again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvTravelin92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 27 August 2012
Dear LuvTravelin92,

So great to hear you enjoyed your stay with us! I appreciate your feedback and will share with the entire staff. I hope to see you again on your next trip to Glenwood Springs.
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Redwood City, California
Level 6 Contributor
136 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 August 2012

There are not a ton of options for hotels in Glenwood Springs. I settled on this hotel because it was newer and had reasonable rates. Staff was friendly, the room was very clean and comfortable. The beds are set back from the hall so you can get some quiet rest. The hotel is located next to a new shoping center with Target, Starbucks, SportsAuthority and several restaurants. I was in town to visit family who just moved to the area and I told them I would certainly recommend the hotel to others.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DC_Gale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGMLaura, General Manager at Courtyard Glenwood Springs, responded to this review, 27 August 2012
Dear DC_Gale,

Thank you for taking the time to share your recent trip to our beautiful new hotel with others on TripAdvisor. Im so glad to hear you would recommend us to others and that you enjoyed your stay. I hope we will be your first choice next time in town.
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Additional Information about Courtyard Glenwood Springs

Property: Courtyard Glenwood Springs
Address: 105 Wulfson Rd, Glenwood Springs, CO 81601-8700
Region: United States > Colorado > Glenwood Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Glenwood Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Glenwood Springs 3*
Number of rooms: 101
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott Glenwood Springs hotel. The thoughtfully appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy our fresh, plush bedding, modern and flexible spaces and well lit work space with free Wi-Fi. This Glenwood Springs hotel is close to Historic Downtown, Amtrak train station, Glenwood Hot Springs, Glenwood Caverns Adventure Park, Sunlight Mountain Resort, and near Hanging Lake Trail. Relax, socialize or stay productive in our inspired public areas with media pods and free Wi-Fi, The Bistro and more. Unwind in our Indoor pool or fitness center at the Courtyard Glenwood Springs hotel. Relax and enjoy a reasonably priced breakfast or dinner, Starbucks coffee or cocktail in The Bistro. We look forward to providing you the superior service you deserve here at the Courtyard by Marriott Glenwood Springs. Is there any wonder why Glenwood Springs was named the Most Fun Town in America by Rand McNally & USA Today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Priceline, Expedia, Hotels.com, Ebookers, Travel Republic (UK), TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Courtyard Glenwood Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Glenwood Springs Hotel Glenwood Springs

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