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“We loved it, but”

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Holiday Inn Express Glenwood Springs
Ranked #16 of 23 Hotels in Glenwood Springs
Republic, Missouri
2 reviews
“We loved it, but”
Reviewed 1 September 2011

It was hot and the pool was too dirty to swim. We complained and on the third day they had it cleaned, however that was our final day. Also our room was at the end of the hall and the trash can was overflowing the entire stay as well as the one in the laundry area.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bradk104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
    76
    92
    51
    17
    9
See reviews for
102
82
10
19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Denver, Colorado
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2011

This was a great weekend get away for our family. The hotel was clean and the room had plenty of space for a family. The hotel employees were VERY FRIENDLY and helpful and great at suggesting family activities!! The hotel was close -walking distance-to everything we wanted to do. In all our future travels I believe we will always look for a The Holiday Inn Express.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LittleMacFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 August 2011

Stayed at HIE on Monday night for business. I have stayed here previously as well. Rooms have everything you need and are clean and efficient. Breakfast in AM not bad either...I mean it's Free. There are some great breakfast spots in town but for a free, quick breakfast it does the job.

Staying at the HIE is so easy and I definitely recommend to anyone visiting GWS.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Amandi34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 August 2011

Very nice, new Holiday Inn Express. Very nice staff.
Did have a couple housekeeping issues I brought to their attention for a quality purpose only. Minor issues they were apologetic, as they had a change in housekeeing staff.
Highly recommend this hotel.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cobikergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tortola, BVI
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2011

I was travelling between Denver and my home in Southwestern Colorado. I got a late start, and decided to overnight in Glenwood Springs. The front desk personnel were warm, efficient, and welcoming.
The location is quite good, close to the Hot Springs and a variety of restaurants. After having a good soak in the Springs, I went to my favorite Chinese restaurant for takeout, which I ate in the hotel room while watching a movie. When I returned to the hotel, I noted they had warm, freshly baked cookies at the front desk!
I wanted a quick start in the morning. All I really wanted was coffee, but they had an exceptional breakfast buffet, using fresh eggs. I talked to the chef, and she said the eggs were delivered every morning from an outlying farm. Pretty tasty!
I would definitely stay here again, and will. Excellent value.
I forgot to say that there is a refrigerator, microwave, and coffee maker in room. There was also a laundry on my floor, so I feel that this hotel offers good value for families who are travelling.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TortolaTanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Public Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnetonka, Minnesota
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 August 2011

We stayed at three different Holiday Inn Express hotels during the course of our 10 day road trip. I've come to expect a lot from HIE because they typically deliver a great stay at a reasonable price. This was not exactly the case this time. Of the three hotels we stayed at, the one in Glenwood Springs cost $40 more than the others for the same room. The front desk person was really personable and helpful, but the property seemed tired and in need of some updating. Our room, though labeled non-smoking, smelled of stale smoke and the breakfast area was tight and crowded, though the breakfast staff person was also super nice and helpful.

Overall, great staff but facilities in need of a little freshening up.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mjonairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
We appreciate the feedback given in this review and are always anxious to hear comments from our guests so we may continue to improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 August 2011

Good place to stay. There was one stain on the carpet by the night stand (like a drink got spilled & stained the carpet) but other than that the room was clean. The staff was very friendly and the continental breakfast had a good (and filling) selection of items. I have stayed at other hotels and motels in Glenwood Springs over the years and I will definitely be staying at this hotel again on future visits. I would recommend this hotel to anyone spending time in Glenwood Springs.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SamanthaHunter1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, 19 January 2012
Holiday Inn Express Glenwood Springs”

We enjoy the feedback and thank you for recommending us as a place to stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Glenwood Springs

Property: Holiday Inn Express Glenwood Springs
Address: 501 W 1st St, Glenwood Springs, CO 81601-2962
Phone Number:
Region: United States > Colorado > Glenwood Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 23 Hotels in Glenwood Springs
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Glenwood Springs 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Glenwood Springs (Aspen Area). Whether traveling on business or on pleasure, this Glenwood Springs Hotel is the perfect choice offering free Smart Hot Buffet Breakfast, free Complimentary Wireless High-Speed Internet and the best hotel value in the Glenwood Springs / Aspen area! Convenient location just four blocks from the famous Hot Springs Pool. Adjacent to the Glenwood Caverns Adventure Park, Glenwood Springs newest area attraction open year around . Conveniently located near Ski Sunlight Resort or enjoy Aspen / Snowmass Ski Resort just 40 minutes from the hotel. Many restaurants and entertainment venues within a few blocks of the hotel. Ask about our packages! Group room rates also available by calling the hotel direct. ... more   less 
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Also Known As:
Holiday Inn Express Glenwood Springs Hotel Glenwood Springs
Holiday Inn Glenwood Springs
Glenwood Springs Holiday Inn

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