I reserved a 2 queen suite that was suppose to be the larger suite with vaulted ceilings and a bay window. When I went into my room it was the regular queen suite. I brought it to the desk clerks attention and he told me that the room I had reserved MONTHS ago was already occupied. When I told him that wasn't acceptable he basically acted like he couldn't care less and there was nothing he was going to try to do to resolve the situation. It was basically take it or leave it. When I reserve something I expect to get what I reserved just as I would think anyone would. The pool is a joke too. They make it look a decent size on the web site using some kind of magic photography skills but it isn't much bigger than a large hot tub. We ended up swimming at the Glenwood Hotsprings pool and the next time I am in town we will stay at their hotel as well. Glenwood Springs was a great town but this hotel was awful. I should also mention that the breakfast was a mess and over run by the hotel staff that was eating their breakfast there with no regards for the paying customers.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel Glenwood Springs (Aspen Area). Whether traveling on business or on pleasure, this Glenwood Springs Hotel is the perfect choice offering free Smart Hot Buffet Breakfast, free Complimentary Wireless High-Speed Internet and the best hotel value in the Glenwood Springs / Aspen area! Convenient location just four blocks from the famous Hot Springs Pool. Adjacent to the Glenwood Caverns Adventure Park, Glenwood Springs newest area attraction open year around . Conveniently located near Ski Sunlight Resort or enjoy Aspen / Snowmass Ski Resort just 40 minutes from the hotel. Many restaurants and entertainment venues within a few blocks of the hotel. Ask about our packages! Group room rates also available by calling the hotel direct. ... more less
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- Also Known As:
- Holiday Inn Express Glenwood Springs Hotel Glenwood Springs
- Holiday Inn Glenwood Springs
- Glenwood Springs Holiday Inn