Firstly, the facilities are gorgeous and the staff was all very polite. That said, I was very disappointed with my treatments at this spa. My husband and I spent $500, $600 with tips, combined on multiple treatments. We started out with the foot ritual before our massages, which could have been very cool. It was for my husband. For me, the therapist had no interest in really rubbing and getting into my feet and calves so it was a throw away waste of time.
My husband was also very happy with his Kneipp massage and I am left jealous. When you pay a premium for a 90 minute deep tissue massage, which I did, you need to get a deep tissue massage. I am a trained massage therapist since 2002 and this was, by far, the worst deep tissue I have ever received. It was a Swedish massage, with a little extra pressure when she happened to think of it, which wasn't often. I told her of specific areas to work on due my chronic migraines and the fact that we had hiked to the hanging lake the day before and it didn't matter at all. She went through her "routine" and that was that. Foot massage was ignored entirely, as was face. If you are going to ignore both what I paid you for and what I asked you for, then you should at least give me a FULL Swedish. She was a very sweet girl but there is no way that I would ever return to this place for $180 of frustration.
My husband followed his massage with a sport pedicure. He told the pedicurist that he had a spa pedicure the month before and she took this as license to work on him very quickly and superficially and his 45 minute pedi was under 30 minutes. LAME.
My 90 minute aromatherapy facial was late. As in, it was 15 minutes after time when the receptionist (Who was very nice.) told me that the aesthetician was running late. We started over 30 minutes late and there was no apology from the aesthetician. I was supposed to get a second foot ritual. Was actually asked if I wanted two and told them yes. It was skipped. My facial was to have hand/arm and foot massage included. The feet were entirely skipped...again. I asked for nothing with tea tree oil because it increases my migraines and the room literally started spinning 10 minutes into the treatment. Come to find out AT THE END that she was using new products and didn't know the ingredients and that one mask did have tea tree in it. Suffice it to say, I drove from Glenwood Springs to Denver with a migraine the whole way. Will NEVER EVER return to this spa. We spent more on this than we did for accomodations and it was not even remotely worth it.
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