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“Great price, great staff, but not so great mattresses.”

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Hampton Inn Glenwood Springs
Ranked #3 of 23 Hotels in Glenwood Springs
Certificate of Excellence
San Antonio, United States
1 review
“Great price, great staff, but not so great mattresses.”
Reviewed 20 March 2014

We are regulars at Hampton Inn, this location is excellent if you want to enjoy Glennwood Springs and day trip like we to Vail (an hour away) or other skiing areas. We booked in advance and got two queens for $100 a night (no cancellation allowed). Given how expensive most places are near Vail this worked out great for our budget. As always, the staff was super friendly and helped with any issues we had. When we arrived this location had just switched television providers and the tv was not working properly (no channels). I told the desk manager and the problem was resolved within a couple of hours while we were gone. We also experienced not so great internet performance, which annoyed my kids that wanted to watch streaming video like YouTube. I first thought it was because our room was at the very end of the hallway furthest from the lobby, but we tried while sitting in the lobby and experienced the same performance. The manager submitted a tech support request, but we didn't see any improvement. Not the manager's fault, it's a tech issue. But it was a subtle annoyance. Worst part for us was the poor mattress quality. We love Hamptons for their great beds, in fact, we purchased the same brand mattress after our stay at Hampton Rockport-Fulton in Texas. But this location had not so great mattresses. The box springs were bouncy and the mattresses were soft. I am a heavy guy, so maybe this matters more for someone of my size and won't for the average person. But it's worth checking into in advance if you have back problems. Overall, the stay was great. We love the breakfast (kids love the waffle maker), and the staff is always so nice. And you can't beat the price for such clean rooms with quality bathrooms. If you stay here, definitely take the gondola up the mountain and do the cavern tours and mountain car rides at Adventure Ridge. Also, be sure to grab a burger at The Grind and try anything on the menu at The Pullman.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "Paul C": We are so happy that your stay "overall,..was great". Our rooms are very clean, thanks to an extremely experienced housekeeping staff, so thank you for including them in your review. It sounds like you definitely made good use of your time with fun activities and visiting great restaurants! We are so sorry your mattress was uncomfortable, that definitely is not up to our Hampton Inn standard. We will have this addressed by the appropriate department - thank you for the mention of this. Thank you for your entire review and taking the time to post this. We hope you visit us again!
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676 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Anchorage, Alaska
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 March 2014

We booked two rooms for an overnight stay and weekend ski trip. First I should say, I am biased. I love the Hampton brand and my sister works for the Hilton group. So fair warning about the gushing, I have personally never stayed in a Hampton that was anything less than good. I absolutely love how these hotels are decorated, laid out and the quality of the stay. This one was no different. The front desk staff was friendly and helpful. Our rooms were very nice and quiet. The breakfast is wonderful. The real oatmeal is such a treat. Of course the fresh baked cookies are always welcome. No place is perfect but you are more likely than not to have a great stay at a Hampton. I hope to make it back to Glenwood soon and we will definitely stay here again!

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "Christina H": Thank you for the great review on our hotel, and yes, we also believe that Hilton/Hampton Inns have a great consistent thing going! We are so glad we kept up with your standards of how Hampton Inns are expected to be! We also hope you make it back to Glenwood Springs again soon, and we look forward to you staying with us again!
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Nashville, United States
1 review
Reviewed 19 March 2014

Very clean and quiet rooms, great customer service with exceptional staff and very nice amenities. Good internet and complimentary breakfast. I would definitely stay at this location again. Staff was very quick to find solutions to minor problems I had in the room.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "Andrew K": We really appreciate the recognition of our staff - they all definitely care about our guests that stay at our hotel. We are so glad you enjoyed your stay and also the complimentary breakfast. The next time you are in Colorado, we hope you come and stay with us in Glenwood Springs!
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Castle Rock, Colorado
2 reviews
Reviewed 19 March 2014

The staff was very helpful and friendly and the location is perfect. We received an excellent recommendation for supper from the front desk. The location is close to the hot springs and right next door just about to the caverns. Our daughter said the sofa sleeper was very comfortable.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank gwynnethb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "gwynnethb2014": Our staff is always available for any recommendations as well as other information around the clock - we're glad you were sent to a great place for dinner! Location is an important factor for our hotel, especially since we have so many guests that come into town on the train - thank you for mentioning that. Those sofa sleepers definitely come in handy - we're glad your daughter was comfortable. Thank you for your comments, and we hope you visit us again!
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Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

Hampden Inn was close to most amenities. Clean, fairly priced and I have used this one for both business and pleasure over the years. I would recommend it to others and any problems we encountered, were dealt with fairly promptly. Overall, a decent value for the money

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 392ericd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "392ericd": We not only appreciate our return guests immensely, but we also appreciate comments from return guests, thank you! We try to avoid any type of problems in our hotel, but if something does ever come up, quick response from our staff is what we strive for to make you happy. Thank you so much for taking the time to post on TripAdvisor!
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Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 March 2014

If you are going to stay in the Aspen, Glenwood area choose here for sure. We did Aspen, Vail, and Glenwood and stayed here and it was so easy to get around. The hotel is very clean, staff is great, rooms are nice, everything is modern. I have read some of the reviews about the noise and it is not true. We stayed in a suite next to the road and I am very light sleeper, never once woke up to noise and you get a view of a mountain with snow on it!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Danielle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 25 March 2014
Dear "daniellev129": So, the secret is out! - yes, our Hampton Inn in Glenwood Springs, is very centrally located to many of the great ski areas of Colorado. We are glad you got to take advantage of the amazing snow this year. Thank you for the great comments about our hotel and about our staff. It's also good to hear you thought that the room was quiet, and especially that you got good rest. We hope you come and visit us again!
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New York City, New York
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 February 2014 via mobile

Very nice hotel with convenient location. Staff was very friendly and made me feel welcome. The rooms were clean, spacious and had everything you'd expect from a Hampton Inn. If you are looking for something clean and comfortable this hotel is a good value.

Stayed February 2014, travelled on business
Helpful?
1 Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, 9 February 2014
Dear "M D": Thank you for the very nice review of our hotel. So glad our staff made you feel welcome! - they have a great tendency to do that! We are so pleased that you think our hotel is a good value! We hope you visit us again when in Colorado.
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Additional Information about Hampton Inn Glenwood Springs

Property: Hampton Inn Glenwood Springs
Address: 401 W 1st St, Glenwood Springs, CO 81601-2949
Phone Number:
Region: United States > Colorado > Glenwood Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Glenwood Springs
#2 Family Hotel in Glenwood Springs
#4 Romantic Hotel in Glenwood Springs
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Glenwood Springs 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hampton Inn Glenwood Springs Hotel Glenwood Springs
Glenwood Springs Hampton Inn

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