We had a guaranteed reservation of a room with a balcony. We were given a room on the first floor (basement level) with a patio -- view of peoples feet walking by. The front dest explained that they should not have guaranteed a room with a balcony and our room was bigger anyway. On the way from the car to the room, through the parking garage, my very tall husband smacked his head on a concrete "box" hanging in one of the stalls. After he went to the front desk with the gash on his head, he got a "sorry" from the clerk. My husband suggested they put padding on the box before someone was seriously injured.
In the end, we got a phone call from the front desk suggesting we see a lifeguard about his injury. We also were given a small reduction in rate for the room.
The Hotel's website marketers have done an amazing job making an average hotel look like a fabulous spa. We won't return.
- Official Description (provided by the hotel):
- The Glenwood Hot Springs Lodge completed a multi-million dollar renovation at the end of 2011, transforming 107 guestrooms into one of the top hotels in the Roaring Fork Valley. Enjoy the world's largest hot springs pool and Colorado's premier mineral springs resort. Guestroom rates include unlimited access to the hot springs pool and daily full hot breakfast. The lodge offers complimentary wi-fi internet access and secure gated parking. Our award winning Spa of the Rockies boasts a full service menu of facial and body treatments, massages, manicures and pedicures. The Poolside Grill, Athletic Club, and Sports Shop are additional amenities for our guests to enjoy. This history filled site was revered by the Ute Indians as a sacred place of healing. Today, guests from around the world visit Glenwood's favorite place for fun and healing! Come visit us at Colorado's premier mineral springs resort.This year, Glenwood Hot Springs celebrates 125 years! To mark this milestone occasion, the resort will be hosting a variety of events and activities throughout the year. ... more less
- Also Known As:
- Glenwood Hot Springs Hotel Glenwood Springs
- Hot Springs Lodge Glenwood Springs Co
- Hot Springs Lodge And Pool
- Glenwood Springs Hot Springs
- Hot Springs Hotel And Pool
- Hot Springs Pool Glenwood