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“I cannot believe Ramada Inn's still have smoking rooms...”

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Ramada Glenwood Springs
Ranked #22 of 23 Hotels in Glenwood Springs
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966 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
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English first
Colorado Springs, Colorado
1 review
1 of 5 bubbles Reviewed 25 November 2013

When we first checked in around 10:30pm we requested a room on the first floor because we have two dogs and we didn't want to disturb other guests walking the dogs and it would have been more convenient for us. The front desk agent told us (rudely), "No, I have a very nice newly remodeled room on the 3rd floor." We got up to our room.... There was blood and a tear on the comforter, there was a large tear in the shower curtain and there was dark brown splatter to the right of the sink, the wallpaper was peeling off the walls in the bathroom and the bedroom. We called the front desk to ask for another comforter and she said there was nothing she could do for us for us until morning. So, we stripped the bedding down to the fitted sheet and brought our own blankets up to the room. The next morning I called for a razor and the front desk agent said I had to come down to the front desk to get it. When I came to the front desk and asked for the razor again, she said she would be right back. She came back with the razor, but she refused to give me the razor and said..."The GM would like to talk to you". The GM (Erin) started off nice and asked us about the blood and tear, and I explained about the tear in the shower curtain and dark splatter. She immediately gets offended and rude and states..." Well you are NOT supposed to be on the third floor any, YOU HAVE DOGS!" I explained we requested the first floor and her front desk agent refused to put us on the first floor. To make a LONG story short this GM was extremely condescending, rude and tried to kick us out because HER front staff made the mistake of putting us (with dogs) on a newly renovated floor. Needless to say, she was so HORRIBLE. The only staff that had any kind of good customer service were the housekeepers. I work in the hotel industry and I would or could NEVER fathom speaking or treating a guest the way we were treated! Will NEVER go back! I wouldn't of even given it a 1 star but it wouldn't let me submit without it :

Stayed October 2013, travelled as a couple
Helpful?
Thank Loves2Trvl73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divide, Colorado
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 24 November 2013

We always stay here because they allow pets. Its also a great location and walking distance to town and all the restaurants/nightlife, and the famous Glenwood Hot Springs. The staff is friendy and they always accommodate our needs. We always ask for lil extras because of our old dog. Such as a microwave because not all rooms are furnished with one, refrigerator yes. Its in need of some TLC due to the age of this property. If you can look pass the age everything else is good. We stay here once a month in the spring, summer, and fall months for days at a time.

Room Tip: Last month when my husband and I stayed we had a room that had been renovated. Non- smoking and some...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Glenwood Springs

Property: Ramada Glenwood Springs
Address: 124 West 6th Street, Glenwood Springs, CO 81601 (Formerly Ramada Inn and Suites Glenwood Springs)
Region: United States > Colorado > Glenwood Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 23 Hotels in Glenwood Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ramada Glenwood Springs 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
2 Blocks to Historic Downtown Glenwood Springs and On-site Restaurant.Your mountain getaway begins at our Ramada Inn and Suites. Our pet-friendly Glenwood Springs hotel near Aspen is nestled in the foothills of the Rockies off Interstate 70 with easy access to the Denver area. Relax in rustic comfort in your hotel room or stretch out in one of our suites. Our inviting heated indoor pool and rejuvenating hot tub will help you unwind after an exciting day. During your down time, play a game of pool or darts and catch up on email using free Wi-Fi Internet access. ... more   less 
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Also Known As:
Ramada Inn - Glenwood Springs Hotel Glenwood Springs
Glenwood Springs Ramada

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