Checked in on a Saturday July 2nd. Turned the AC on and left for dinner. We were back to find out that the room wasnt cool enough (it was in the 90s that day). Room was so hot and stuffy with no ventilation. Called the reception, the lady came in and pointed out that the window was left open as if it was something we did wrong! Either the cleaning staff or previous occupant left it open. After an hour we found that the room was still hot (felt like we're in an oven). Called the service lady again and then she mentioned that the AC unit was not totally functional, she was hopeful that the room would eventually cool down. By mid-night the room was still as hot as 3 hours ago. She basically said we have to deal with this that night since she had no other rooms were available. Asked her if she had a portable room cooler. No! Finally after some pleading she arranged for 2 pedestal fans.
The next morning the owner came and promised the AC unit will be replaced. I asked for another room. But he insisted the new AC unit will be in place by the time we came in that evening.
We came in to find out that the room was still warm, AC unit not replaced! When we inquired we were told that the thermostat was "stuck" and should now be working fine. No, it wasnt working!!
Finally we charged in to the front desk and demanded another room, and got the keys to another room.
The second room had a fully functional AC.
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- Also Known As:
- Silver Spruce Hotel Glenwood Springs
- Silver Spruce Glenwood Springs