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Quality Inn & Suites
Ranked #9 of 23 Hotels in Glenwood Springs
Certificate of Excellence
Denver
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great.”
5 of 5 bubbles Reviewed 30 July 2014

Spotless, nice staff, great room. Highly recommend. Could be a bit closer to the town, but still only two to three minute drive. The staff was great. Pool was clean, rooms clean. Great breakfast selections for free!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank ericClovedCabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
Thank you for your feedback,
Please come see us again! :)
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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322 reviews from our community

Traveller rating
    134
    116
    41
    18
    13
See reviews for
107
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26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

We stay here to go skiing and visit different attraction in the area mainly the hot springs. The hotel had a nice feeling, clean and well organize, rooms were pretty big with a sofa bed that came in very handy, swimming pool was clean and well located indoors, the complementary breakfast was good, a lot better than your average hotel like this one. We would stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Carlos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
We are delighted you enjoyed your stay with us.
We look forward to your return.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manitou Springs, Colorado
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

We stayed here with two of our kids and our granddaughter (in two separate rooms; good prices allowed this.) The beds were comfortable, the staff was responsive and friendly, the breakfast included eggs and meat, and the coffee in the lobby is hot and fresh. They have a nice pool and hot tub (the hot tub could stand to be a few degrees warmer, but there are a lot of kids here, so it makes sense to keep it a bit cooler.) It's right by the river. If you're on the river side, don't leave your window open at night: that 2 a.m. coal train will definitely wake you up :)

We had a great stay here.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
Thank you for staying with us,
We are happy you enjoyed your stay and time with your grand daughters here.
Please come see us again.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Commerce City, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 26 July 2014

This hotel has great potential...great location on the river, has a deck, a grill, a pool and is near the newer shopping in Glenwood. However, the management has no standards. We have stayed in multiple locations in Glenwood and tried this place out in July, 2014 because of the price...we are a family of five and paying for all the great attractions in Glenwood plus staying in a hotel becomes pricey, so we are always looking for the best value. If that's what you are, read on!

First of all, during our stay the carpets are visibly filthy...to the point that you don't feel safe in your bare feet. Our room had stains on the sheets when we arrived and the room was noticeably damp...so damp that your pillows and sheets feel slightly wet...our in-laws room was across the hall and wasn't as damp, but they had a sticky, greasy substance on their chairs and the staff had to bring goo gone to get it off. Know this, the staff was trying...it's mostly young guys at the desk who seem unsure. But the first day after checking in and letting the manager know about the sheets and the sticky chairs got us 20$ off our bill...management wasn't alarmed or appalled by our complaints and did not even ask how to make it better...even after I told him my hairdryer didn't work...he just offered the one time 20$ and did not make any effort to fix the hairdryer or the dampness in our room.

The breakfast was good but understaffed...the thing we were looking forward to was using the deck and the grill...so we didn't have to eat out every single night. So, the deck has a large over hanging tree that needs groomed...that leaves the birds to do their duty on the tables...so every morning we ate breakfast out there you had to wash down the tables yourself and an occasional feather would come down onto your plate...they just don't keep it up. So then we open the grill on the third night and it is completely rusted out...burners and all...even the gas ignition button is gone! So, we ask the staff what's the deal...and they send us across the street to their sister hotel Glenwood Suites to use their grill. No apology or remedy for their own grill...I'm sure it still sits there rotting!

We had to stay for the three nights we reserved because everything in town was booked...that's Glenwood's peak season. So, on the fourth night (a Sunday) we decided to stay one more night and found a vacancy at the Hanging Lake Inn...a quaint little motel across the highway from the Quality Inn. What offended me to no end was that this little place has no pool, no bells and whistles, no river view like the Quality Inn...but so clean you could eat off the floors in your room! The Quality Inn has the support of a large hotel chain (Clarion) behind them and the standards were subpar...the Hanging Lake Inn is a family owned business with no corporate support and their standards for service and cleanliness make them the best value in Glenwood.

Because I have kids...my priority is the safety and sanitary standards of somewhere I take my family...I will never be back to this Quality Inn...the management's standards there has shamed Clarion brand to me forever...it will be a long time before I attempt to stay at one of their locations again. I will be back to the Hanging Lake Inn over and over...it's in town, reasonably priced and we were friendly with the owner after just one day...and it was less than 100$ a night!

Now, I don't do many reviews but I look at many reviews as I did with this place to make a decision on a place I've never been. I decided to write this one because I don't want the better reviews on this site to steer another family wrong.

Get it together Clarion...replace this management with someone who cares or accept that your reputation will continue to tarnish in Glenwood.

Room Tip: Don't stay at this hotel until they raise their standards....the better value is Hanging Lake In...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingMom7007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
Thank you for your response,
We have improvements to make here.
Please come see us again.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littleton, Colorado
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

We had to cut our stay short due to one of the kids getting a bad case of heat rash. The staff was very understanding so leaving early was no problem and no charge. Good breakfast with plenty of seating in the dining room, lobby or outside by the river. Only negative, for me, coffee and cup not replaced in the room. Ok, just had to walk downstairs to get a cup of coffee. Would 100 % stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank PamD429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
Thank you for your feedback,
Our Head Housekeeper, is on coffee in room replenishment monitoring.
Please come see us again.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Nebraska
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 6 July 2014

We stayed in a king suite for 2 nights during the busy 4th of July Holiday weekend. Overall, great stay. Only negative thing to report was there was a long black hair in the tub when we checked in, overlooked by housekeeping. Otherwise, everything was great! Friendly staff, good breakfast, great value for the area. ($98 / night). Other hotels in the area were $150 plus. Great patio area just outside of the indoor pool- loved having my morning coffee there overlooking the Colorado River. There is also a paved trail just outside the hotel that follows the river. Our kids enjoyed riding their bikes there every morning. We would definitely stay again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rkrahc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
We are happy you enjoyed your stay,
We are improving our housekeeping department.
Please come see us again.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 June 2014

Exceeded expectations for stay in Glenwood Springs at great price. Nice room with frig and microwave and community deck with grill right on the river makes for relaxation and cost saving options for families, Breakfast includes hot items along with usual fare. No restaurant.

Room Tip: Ask for a room with a river view (but away from vending, indoor pool area if you don't have kids...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 320Nelda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, General Manager at Quality Inn & Suites, responded to this review, 9 September 2014
Thank you for your feedback,
We strive to exceed expectations, we look forward to your return.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2650 Gilstrap Ct, Glenwood Springs, CO 81601-8739
Phone Number:
Region: United States > Colorado > Glenwood Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Glenwood Springs
#9 Family Hotel in Glenwood Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Quality Hotel Glenwood Springs
Quality Inn And Suites
Quality Inn Glenwood Springs
Glenwood Springs Quality Inn

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