We have stayed here several times and always have a good experience. This time, everything was great, as usual, except for our attempt to eat in the new restaurant (which is your only option besides room service). I could go on and on about why the service was HORRIBLE - but I will keep in short. No one acknowledged us for 15 minutes and we were literally 5 feet from the bar and the buffet. Finally a manager came over and got our drinks, trying to make light of and joke about not getting service. We never did figure out who our actual waitress was, as we had different people bringing the drinks. Not one offer for a refill, never got one of the drinks we ordered, took forever just to ask to get the buffet. I don't usually complain about service but this was blatantly terrible. Definitely got the feeling that no one gave a hoot if we were waited on or not. Not that the restaurant at a hotel makes/breaks your experience - but for the price (which was ridiculous considering what the buffet had) I would expect better. Aside from that all other staff was very helpful and courteous like always.
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- Also Known As:
- Denver Marriott West Hotel Golden
- Marriott Hotel Golden
- Marriott Golden
- Golden Marriott