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All reviews room was clean convenient location denver pet dennys freeway accommodations west
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Reviewed 6 March 2017

This hotel has been a good choice for us, rooms are well kept and staff are very friendly. Sometimes we have the breakfast and the waffles are always good. Traveling with our dog, staying here he is always welcome.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Darryl A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2017 via mobile

I had booked a room with double beds not paying attention that they were not queens. It was 2 adults and 2 kids. The room was cramped and looked nothing like the picture. I went to ask about the bed sizes and the front desk person (Jenna) explained that they didn't have queens at that location. I explained that I wish I would have paid more attention not realizing that I had just purchased a room with full size beds. I didn't even know that was possible. I don't think I've ever stayed anywhere that had full size beds and not at least a queen. She seemed very concerned that I was really unhappy. To the point where I was ready to check out. But she offered to move us. First, she tried to find us a room that joined together but they were all booked with someone in at least one of them. We were staying from a Mon-Thurs. Then she was offering to move us, the adults down to another room a few doors down or around the corner from our original room with the kids staying in the original room. I then asked if there were any that were side by side and she found two that were available. She said she would give us a call when they were ready. They were king size beds in those rooms. What wasn't mentioned was that I was going to have to pay for that extra room. I was thinking that we were being placed in these rooms because I was very unhappy and ready to check out and go somewhere else. So, when I went to check out at the front desk I was given the bill of more than I was expected to pay for. When I explained to Felicity that I wasn't told I was going to have to pay for the extra room she explained that I had received a credit for the night my kids room had no heat but that the other night I had to pay for. She then called the manager up and explained what was going on and I explained to the manager that I wasn't told I was going to have to pay for that room that I thought we were being moved because I was unhappy. The manager went ahead and took that night off and said she would have to talk to Jenna. That she tried to do the right thing but it just wasn't communicated well. I Thank Jenna for trying to help because I was really going to find somewhere else to stay. I also thank Ms. Judy for helping the night my kids heater didn't work. The rooms we were moved to had been updated and were nicer than the original room we stayed the first night. I'm on the fence about weather I would stay there again or not. All of the staff was nice and friendly with the exception of Felicity. Both of my encounters with her were not pleasant.

Date of stay: February 2017
Trip type: Travelled with family
Thank jassjayathan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LQGM0636, General Manager at La Quinta Inn by Wyndham Denver Golden, responded to this reviewResponded 6 March 2017

Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017

My husband and I were making a quick trip from Oklahoma to Gypsum because of a death in the family. We got in late and slept well, the room was clean and quiet. The next morning we left early and I realized after getting over Vail Pass that I had left my iPad in the room. I called and spoke with Judy at the front desk. She personally tracked down my iPad from housekeeping and sent it to me. Such a nice thing to do. Nice breakfast too. Thank you for your help.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank thatchbox20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LQGM0636, Front Office Manager at La Quinta Inn by Wyndham Denver Golden, responded to this reviewResponded 4 March 2017

I am happy to hear that Ms. Judy got your Ipad back to you! We are always happy to help out our guests in any way. Thank you for such a great review. We hope to see you again soon here in Golden.

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Reviewed 21 February 2017

Quick overnight stop to get some sleep. Beds were comfortable, room was clean, although definitely needed better vacuuming. Decent breakfast selection (typical La Quinta). Very convenient location to I-70, good choice for getting past Denver traffic

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank 303KenJ303
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2017

Nothing like pictured, its dirty and run down. Needs some serious updating. Pricing was decent but not worth what we stayed in. There were stains all over and it hadn't been dusted. Just really needs to be cleaned and updated. The shower went from extreme hot water to extreme cold water. Overall very unsatisfied with this hotel. Wont be staying at this location again.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank derrickw396
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LQGM0636, Front Office Manager at La Quinta Inn by Wyndham Denver Golden, responded to this reviewResponded 11 February 2017

We are sorry to hear that you had a bad stay with us. We appreciate your review and are striving for excellence, so if you have any comments or concerns please feel free to contact our General Manager Chale' at (303)279-5565

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