First, I have stayed here several times when I have been in the area and all visits have been positive.
Room was reserved a couple of months in advance of my latest visit, when we arrived and attempted to check in (4:00pm) we were told they did not have our room, it had not been cleaned, and the person responsible had left for the day, this was to be a double queen. After being told they were over booked and my insistence that they "find" a room, they came up with one single queen room, again I had to insist that we were a party of four and needed a double at a minimum. Several minutes later after phone calls were made by the staff, they came up with two queen suites...great!
We went to check the rooms before bringing in our gear for the night, one room was as it should be, the other had not been cleaned...back to the front desk, on the way we ran into one of the housekeeping staff that had overheard our check in conversation, she offered to clean the dirty room we were given. I wished I would have got her name, she was very pleasant, very helpful and was able to resolve the issue.More
- Free Wifi
- Free Parking