My husband and I stayed here while visiting my family. Although the Springhill Suites offered to lower their price for us to stay, we still found this Holiday Inn had the lowest price. We really wanted a room to ourselves after a long couple of weeks of traveling with my parents. The hotel was modern in design and the room was a welcome sight after driving from Denver.
The disappointment in the hotel came when we opened the closet door and found a pair of black underwear in the corner of the floor.
I already unpacked and was ready to crawl into bed so changing rooms wasn't my idea of a good time. I am an avid traveler that checks rooms for signs of cutting corners and signs of bedbugs. It was disappointing to see this oversight by the housekeeping staff. I called the front desk and when I told the staff person what we found she specifically asked me "what do you want us to do about it." No apology and suggestion of either taking care of the issue by sending someone up or switching rooms. She left this to me as a customer to tell her what to do. That is just frustrating - as a customer give me my options and apologize on behalf of the staff.
We resolved the issue and the rest of our stay was uneventful. Regardless this one oversight did leaving my questioning the hotels cleaning staff and overall customer service. If I stay here again I will pay the extra money to stay at another location.
I did appreciate the coffee in the lobby area. It came with a travel lid.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is Grand Junction's choice in hotels offering complimentary hot breakfast, free local phone calls, indoor pool, hot tub, fitness center, and high-speed Internet access. We are minutes away from downtown Grand Junction as well as many area attractions including the Colorado National Monument, Dinosaur Journey Museum, Mesa Mall and various wineries. With a full remodel being done late 2011 and scheduled completion of Spring 2012, we are proud to announce that our great service will now be able to offer a new guest room for you to unwind in. Visit Grand Junction, CO and stay at the Holiday Inn Express Hotel & Suites! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Grand Junction
- Holiday Inn Grand Junction
- Holiday Inn Express Grand Junction
- Grand Junction Holiday Inn