My husband and I stayed here for one night for our anniversary, as a quick way to get out of town and enjoy a bigger city for the night (we live in a small town about 1.5 hours away). We walked into the hotel around 4:45, to a majorly chaotic scene of one front desk employee, an incessantly ringing phone, walkie talkies buzzing and a line. Obviously, this was not the front desk employees fault, he was doing the best he could, but for a Saturday night around 5pm, you'd think they'd have better staffing. So no big deal, we wait in line, only to be told that our room might not be ready because they were sold out the night before. We were asked if it would be okay if it wasn't ready? We had dinner reservations and plans for the evening, so really it wasn't okay, but I told him if it wasn't ready, then it wasn't ready. Not much he could do. We waited for about 10 minutes, then were given keys to our room, which was comfortable and priced fairly. We enjoyed our evening and the room.
The next morning, I called down to the front desk to see what time check out was - 12pm - which was great because we wanted to enjoy some breakfast. We left around 9am and walked by a few housekeepers in the hallway, with the full intention of returning to the room after breakfast and enjoying a quick swim in the pool and then shower before our drive. When we returned after breakfast at about 10:15am, we walked back into our room to find it was completely cleaned and ready for the next guest. Now, staying for just one night, we didn't have much, just a large over the shoulder bag that we carried to our car before breakfast. But we did not check out, and we left the "Do Not Disturb" sign on the door. We were both so irritated that our check out had been assumed, and a little startled that we could have walked in on another guest that checked in, that we decided just to be on our way. I went down to the desk to check out, stood there for almost 10 minutes waiting for someone, then finally gave up and left the keys on the desk - actually checking out even though it seemed like this already happened.
It all just left a sour taste in our mouths. We arrived well after check in time and still had to wait, and then we were checked out of our room early because we left for breakfast. It's all pretty obvious this hotel has some severe staffing issues, and maybe needs to rethink their check in and check out times to insure their guests enjoy their stay.
- Official Description (provided by the hotel):
- The newly-renovated Courtyard Grand Junction is situated in the heart of Colorado Wine Country. Located just off I-70, this hotel is ten minutes from downtown Grand Junction and less than a mile from the Grand Junction Regional Airport. Our new rooms and suites feature stylish décor, free WiFi and mini-fridges. Select rooms even have views of the Rocky Mountains. Grab breakfast, dinner, or cocktails form the Bistro, and the 24-hour Market is filled with chips, drinks, and frozen food items that are perfect for late-night snacks. Maintain your active lifestyle in the 24-hour fitness center and indoor pool, and spend a relaxing afternoon on the outdoor patio. Business travelers will appreciate the 24-hour business center, complimentary local shuttle service, and over 4,800 sq. ft. of flexible event space that is perfect for business meetings or training classes near Grand Junction. With a prime location and newly-renovated amenities, the Courtyard Grand Junction is the perfect choice for your next trip. ... more less
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- Also Known As:
- Courtyard By Marriott Grand Junction Hotel Grand Junction
- Marriott Grand Junction
- Grand Junction Courtyard
- Grand Junction Marriott