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“Bit disapointing service, but decent hotel.”
Review of Gateway Inn

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Gateway Inn
Ranked #1 of 7 Hotels in Grand Lake
Certificate of Excellence
Olathe, Kansas
Level 5 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Bit disapointing service, but decent hotel.”
Reviewed 28 January 2012

My family truly enjoyed our stay in the rocky mountain national park area in July of 2011. We stayed in Estes park for 3 days and then 2 days in Grand lake at the Gateway inn. The west side of RMNP is quite different than the east side.
The hotel is a very nice knotty pine type decor befitting the rockies, sitting outside with the fire pits on the deck at night or spending time in the hot tub on the patio at night was wonderful and the town is neat. We had a room with 2 queen beds with one of the beds having a bunk bed over half of it. It worked very well for our family of 5.
The hotel was a nice place but if you want to eat I would not recommend the restaurant. Although we were the only ones sitting in the restaurant we were ignored for 20 or more mins till I asked about food and menus by the staff only 10 feet away, then when we ordered we waited over an hour for our burgers and fries only to have them brought out very cold. They had actually been ready and sitting for some time. I rarely in my life have walked out of a restaurant but we did not eat that meal or try the restaurant again. We ate meals in town daily and bought snacks at the small store.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank KcRadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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Brighton, Colorado
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 January 2012

We went up for a night, for our anniversary, it is a beautiful place with plenty of amenities, it is right at the head of the snowmobile trail, so great in the winter. We are going to go back in the summer for a golf trip. They told us they have packages for golf and rooms. The room was very nice, it had a fireplace and a balcony. Since it had just snowed, the view was beautiful, especially the next morning. You can see the lake very well from there. The only thing was the bed kind of rolled in to the midle, but was very cozy. They have a bar with local microbrews, very tasty. Sauna, hottub, workout room, very nice people working there.

  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank cherfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson, Texas
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 January 2012

My husband and I were looking for a small mountain town near the Rocky Mountain Nat'l Park. We wanted to go to a beautiful place. We found this in Grand Lake. We had a room at the Gateway with a fireplace and balcony over looking the most scenic mountain and lake view you could imagine. After staying 3 nights at the Gateway and visiting other parts of the town, no doubt this is the best place to stay in Grand Lakes. Thanks Neil and Cajun for making our New Year one of the best we have had in 35 years. Also, a thanks to Chuck for bartending the Bronco's game New Years Day. You guys are awesome!

Room Tip: Rapids Inn - romantic dinner Ponco's and Lefty's - great bar/ food and view
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Texankhj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 5 Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 13 October 2011

Pros: Beautiful location, cleanliness, quiet, amenities (hot tub, exercise room, restaraunt), unique furniture (log beds), a variety of games located in the lobby, well working appliances and plumbing, easy check-in/check-out procedure, conveniently located close to the downtown area and entrance to Rocky Mountain National Park.

Cons: No DVD/VCR devices (in case you were wanting to watch a horror flick as we were) and unfortunately, we experienced a lack of hospitality from the hotel clerk that was responsible for checking us in. When we asked about a place in town to obtain extra toiletries that we needed, the clerk shrugged his shoulders and stated that he did not know. He made no effort to assist us. It was quite awkward, actually, considering we cannot be the first guests to need eye contact solution and deodorant. When we returned (after driving downtown and finding a store on our own called Mountain Food Market located at 400 Grand Avenue that had all the toiletries that we needed), we asked about the possibility of borrowing a DVD player to watch the movie that we rented at the local bowling alley/pizza joint/movie rental store. Again, we were met with a less than hospitable response and walked away in disbelief.

It is perfectly acceptable to not know the specific answer to our questions or be unable to offer an amenity, but please treat all guests with respect. We were obviously not from the area and would have appreciated courtesy and assistance during our stay at the Gateway.

Stayed October, 2011 on a reunion with my best friends.

Room Tip: Ask for the mountain view
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  • Stayed October 2011, travelled with friends
    • Value
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Helpful?
2 Thank BelleofBelltown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 October 2011

Stayed at the Gateway Inn for two days. Would never return. Thought from the review that it would be a wonderful place to spend a couple of nights. Couldn't cancel reservations after booking without a 30% fee for two weeks or more prior cancel, and within two weeks you lose one day full charge for the room. and a week prior, you lose the ENTIRE lodging fee! The only person we saw was a Norman Bates type guy who neither welcomed us nor bid us farewell. He hates his job, (BUT it is a job, which is more than manypeople have!)our . There is a restaurant, but it was closed. Not mentioned when I registered. Light bulbs were burnt out in our room, the shampoo bottle was 3/4 full. I didn't really know if anyone else was also staying there while my sister and I were there. Room was passably clean, but needed carpet shampoo. The pillows and sheets are rough and pillows are hard. Grand Lake is a neat little town. There are lots of places to stay - We are Coloradoans and will never go back to this place. It is toast! Definately, not worth the over $200 we spent for two days.

Room Tip: Many good, less expensive places to stay in Grand Lake. Don't waste your money!
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  • Stayed October 2011, travelled with family
    • Value
    • Location
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Helpful?
1 Thank murph1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 September 2011

We were impressed by the decor, log beds and furniture in the rooms and the lounge/restaurant area is very inviting. There is a nice deck outside the restaurant where you can eat outside and see a nice mountain view. We arrived on a Sunday night and there was live entertainment in the restaurant (they play there every Sunday night) - an excellent "rock" cover band. Big local hangout - everyone was very friendly, giving us tips about good restaurants and touristy things to do in the area. The breakfast was fine, nothing too special, but it did the trick. Very close to Rocky Mountain National Park. The only negative is that it is not really within walking distance of the main street in Grand Lake, but that didn't really affect us. It's a very short drive and we had no problem getting in the car to drive 2 minutes to the town.

Room Tip: Choosing a parking lot view room was a lot cheaper than the mountain view- how much time do you actu...
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  • Stayed August 2011, travelled as a couple
    • Value
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    • Service
Helpful?
Thank jessiejoy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, CO
Level 6 Contributor
130 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 1 September 2011

Wanted to get out of Boulder for an overnight, and our first choice hotel was full. Booking the Gateway was somewhat tortuous - their on-line booking system wasn't working and the 800 number was only taking messages. I emailed the hotel directly and got prompt response. Told there was only one room left so I sent credit card details etc. to hold it. Got an email back saying they don't take email bookings, so please call them. Which I did and eventually managed to give the same information to the pleasant but busy receptionist.

Hotel is close to the main street in Grand Lake and near the highway from Rocky Mountain National Park. Several blocks from the centre of town and you can find it easily as it is the biggest log cabin I have ever seen.

Room was a reasonable size and had a little balcony (I think all the rooms do). Big, comfortable bed and decent bedside lights. Couldn't get the radio alarm to work, so used a cell phone instead. The bed headboard was made out of logs, as was every piece of furniture in the room. I think a little log goes a long way, but I guess it's a matter of taste. The counter height refrigerator was useful, but we couldn't understand why it was open when we arrived. Took a while to cool down.

Bathroom was a standard motel model, with pretty decent towels and toiletries. All very clean and sparkling, as was the main room itself.

Sat on our balcony in the late afternoon and were startled by a loud furnace type noise starting up. We learned later that this was the kitchen exhaust system and would be running until the kitchen closed at 9:00 pm. Since the "restaurant" menu seemed to consist only of microwaveable choices, I think the exhaust system seemed like overkill, but there we are.

We decamped to the terrace area, which was very comfortable, and had a decent bottle of wine there instead. Service was good, and the waiter even lit the little fire pit in the centre of the table for us, although this can only be appreciated in the dark.

We walked to the closest restaurant in town, as the menu at the Gateway was of the "french fries in a basket" variety, and the only people in the bar area (part of the restaurant) seemed to be locals (nothing wrong with locals!) and also the motel owner who told me what the kitchen exhaust noise was.

Left early the next morning before anyone else was up, and just dropped our key in the place provided.

I probably would not stay here again, although it was very comfortable and clean. We paid over $160, which I think is pricey for what is really a fancy motel in a low end Colorado resort town. I don't think the proprietors really know who they are marketing to, but then there are a lot of positive reviews here, so perhaps they are just not marketing to me.

Room Tip: Make sure it's not close to the kitchen exhaust fan!
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank marleydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gateway Inn

Property: Gateway Inn
Address: 200 West Portal Road, P.O. Box 1169, Grand Lake, CO 80447
Phone Number:
Region: United States > Colorado > Grand County > Grand Lake
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Grand Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Gateway Inn 3*
Number of rooms: 32
Official Description (provided by the hotel):
The Gateway Inn is situated along a national scenic byway, 1 mile from the entrance to Rocky Mountain National Park and the charming unspoiled village of Grand Lake. Our spacious & comfortable rooms are furnished in beautiful hand made log furniture with recently purchased upgraded mattresses and bedding to ensure a great night of rest. Guest rooms are equipped with A/C, refrigerators, coffee makers, hair dryers, irons, and flat screen satellite TVs. Our amenities include a lounge with shuffleboard, a full bar, and a total body fitness center including sauna, hot tub, weight room, and massage services. ... more   less 
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Also Known As:
Gateway Hotel Grand Lake
Gateway Grand Lake

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