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Residence Inn Denver Southwest/Lakewood
Ranked #11 of 27 Hotels in Lakewood
Certificate of Excellence
Goessel, ks
Level Contributor
80 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Waited long before reviewing this one in order to be more objective”
4 of 5 bubbles Reviewed 10 December 2012

A long-term stay of 3 full weeks means that my expectations are very different than a normal couple of nights and so for the most part, I'm giving this hotel a thumbs up. The issues that would have brought the rating down were really due to my company and the length of my stay, not the hotel so I wanted to hold off. My stay was during September and into mid-October and what I remember most is that the housekeeping staff ALWAYS smiled and said hello, the lady at breakfast was outstanding with her smiles and checking on me, once notified of a very huge billing issue the staff bent over backwards to apologize to our group and make it right, but most of all I will remember that I felt "at home" in general and so that really says a lot about this hotel. I had a 1 bedroom with a door between the living area and bed so I had a small dresser in the sleeping area that the suite rooms did not. For a night or two this wouldn't be an issue but for any longer than that, drawer space would pose a problem. The workout room is very small but the treadmills were new and sufficient. The area is quiet and there's no traffic noise. The breakfast is better than most standard freebies and the manager's reception in the evenings was nice to have whether eating or not. I was with a large group for a long time stay so we pretty much took over the lobby, even on non-reception evenings, with our own crockpots and food - the staff was WONDERFUL about this and really encouraged us to use the lobby as our own living room. That was very much appreciated. My one big complaint would be that the door into the lobby doesn't stay open which isn't a problem is you just have a couple bags but when you're moving in for almost a month it's definitely a pain! Overall I have very fond memories of the hotel, staff, and Denver during the beautiful Fall.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 12 December 2012
I truly appreciate the kind and sincere review! I do remember your group and I'm so glad we were able to solve your issues in the beginning. We are so glad that you felt "at home" during your stay. This truly is our goal for our extended stay guests as we know it is difficult being away from friends and family. I truly hope to see you and your group again soon! Thank you again and Happy Holidays!

Sincerely,

Dan Harwood
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126 reviews from our community

Traveller rating
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    8
    7
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53
22
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26
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
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  • Any
English first
Saint Louis, Missouri
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 29 November 2012

Property located in a nice suburb of Denver. Lobby and breakfast area were clean and attractive. The 2 bedroom unit was had was used and abused. Kitchen cabinets were old and worn, blackout lining of all the curtains were torn and stapled back together. Couch and carpet was stained.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingFamily416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 10 December 2012
I appreciate your feedback regarding your stay in our two-bedroom suite. I'm sorry the room appeared to have been abused during your stay. We generally have long-term stay families in our two-bedroom suites and we always steam clean the carpets and furniture after their departure to ensure a clean product. I will make sure we are doing a better job in the future. Thank you again for the honest feedback as we are always looking to improve our services!

Regards,

Dan Harwood
GM
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Denver, Colorado
Level Contributor
958 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 bubbles Reviewed 27 November 2012

This is a very typical Residence Inn with very good customer service. The hotel isn't really located in that great of a location for business travel unless it is near what you need to be near. The fact that it is an older hotel is more than made up for by the quality of the customer service.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cubfaninco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 10 December 2012
Thank you so much for taking the time to review our hotel! We truly do take pride in our customer satisfaction and I'm glad you took the time to mention it. I truly believe we have some of the best staff members working in hospitality, who want to ensure each and every guest enjoys his or her stay.

Sincerely,

Dan Harwood
General Manager
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montana
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 5 October 2012

Nice:
Rooms are comfortable with little kitchens and nice sitting area. Adequate electrical plugins for all the electronics. Two treadmills and an eliptical machine in workout room. Nice breakfast every morning with fresh fruit, waffles, cereals, and 3 or 4 hot choices.
I'll agree that the front desk is very friendly, always greeting you when you walk by. Cameron goes out of his way to even light the bbq for us besides offering a smile and advice on where to go.
Not so nice:
Some billing issues that got tiresome and manager got testy about instead of working to resolve in a professional manner,

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank rdweary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 2 November 2012
rdweary,

Thank youf for taking the time to review the Residence Inn Denve Southwest/Lakewood. Our hotel takes great pride in our customer service and Cameron is at the top of the list. He truly is a great ambassador for our hotel. I'm extremely sorry to hear about the billing disputes at our hotel. I'm even more alarmed that one of our leadership members became "testy" during your interaction. I will be having a discussion with our team about this review as we did not fully live our mission in being the friendliest hotel. Thank you again and I do hope we see you again soon!

Regards,

Dan Harwood
GM
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kcmo
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 21 September 2012 via mobile

Stayed in a queen one bedroom suite last weekend, family of four. We love staying in this type of accommodation so my husband and I can have our own room, with a door! The kitchen was well stocked although we did not do any cooking. Freezer had an ice maker which was nice. Hotel slightly older, and fairly certain our room had been a smoking room previously, lingering odor, although the entire property is non-smoking now. We used the pool and hot tub, and took advantage of breakfast both mornings. The staff throughout was friendly and helpful; the lady taking care of the breakfast was particularly nice! Overall, perfect stay, and the basketball court in front is a fun addition-the front desk loaned us a ball.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank outtadodge7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 2 November 2012
Outtadodge67,

Thank you for the positive review! The staff at the Denver Southwest/ Lakewood Residence Inn live the mission of being the friendliest hotel! I'm certainly pleased to hear you were able to see this in full force during your stay. We hope to see you again the next time you are in the Denver area!

Sincereely,

Dan Harwood
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 August 2012

This hotel is very comfortable. From the moment we walked in, we were greeted warmly by the staff. We had a 2 bedroom suite and it was very nice. The evening reception was a salad bar the night we stayed and it was very good and well attended by the staff. There were also delicious cookies available! Breakfast the next morning was a typical Residence Inn breakfast. The breakfast staff was very nice. They ran out of a parfait without granola that my mother went back to get and they gladly made her one once they realized what she was looking for. I would definitely stay at this hotel again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tartsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris d, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 13 August 2012
Thank you so much for the kind words, I am so glad you enjoyed your stay and that we could be your home away from home. I hope to see you again when you are in the Denver area.

Chris
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
190 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

The hotel is a little dated, but well maintained. Pool is great! The hot buffet style breakfast was fantastic! The front desk staff is over the top. The are very friendly and full of VERY helpful suggestions for things to do and places to eat. The room was very comfortable, we love having a mini-kitchen when traveling--especially when the front desk advises a great restaurant and you have leftovers that you want for the next day! The only negative was the "common use" bathroom next to the pool was trashed one night.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Residence Inn Denver Southwest/Lakewood, responded to this review, 2 November 2012
Gordondad,

Thank you for the 5-star review. Our hotel takes pride in its guest satisfaction. We hope to see you agian when you are in the Lakewood, CO area!

Thank you!

Dan Harwood
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Denver Southwest/Lakewood

Property: Residence Inn Denver Southwest/Lakewood
Address: 7050 West Hampden Avenue, Lakewood, CO 80227
Region: United States > Colorado > Lakewood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lakewood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Denver Southwest/Lakewood 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Residence Inn Denver Southwest Lakewood is one of the premier Lakewood, Colorado hotels. Offering an ideal location at Highway 285 and Wadsworth Boulevard, this hotel is just 20 minutes southwest of Downtown Denver and nearby the area’s top destinations including Red Rocks Amphitheater, Bandimere Speedway, Schaefer Park, and the Edge Ice Arena. Business travelrs also appreciate the close proximity to the offices of Lockheed Martin, the Denver Federal Center, and Comcast. Guests staying at this extended stay Lakewood hotel enjoy starting their day off right with complimentary breakfast buffet and unwinding at the evening social hour (on select days). The spacious, apartment-style guest rooms offer free WiFi, HD TVs with premium cable, and fully-equipped kitchens, and guests love to enjoy the indoor pool and outdoor patio with BBQ grill. As a pet-friendly hotel with the top Lakewood, Co hotel suites, the Residence Inn Lakewood is the perfect choice for travel to the Denver area. ... more   less 
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Also Known As:
Residence Inn Lakewood
Lakewood Residence Inn

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