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“great customer service”

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Home2 Suites by Hilton Denver West - Federal Center
Ranked #3 of 27 Hotels in Lakewood
Certificate of Excellence
GreenLeadersBronze level
new jerey
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“great customer service”
Reviewed 16 July 2014 via mobile

The hotel is clean and well maintained. The kitchen was nicer then some homes. The front desk and the entire housekeeping staff are amazing. We enjoyed the breakfast each morning.
We were traveling with our dog for the first time. Your staff was great. We had a problem with the people staying on the floor above us, so they gave us another room.
We would definitely stay here again. Thanks for the wonderful staff,

Stayed July 2014, travelled as a couple
Helpful?
Thank penney97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 31 July 2014
Thank you so much for your review of the Home2 Suites in Lakewood, Colorado. We are so pleased to read that the staff was great and you enjoyed the spacious suites and the complimentary amenities. We love our furry friends, so we are happy to hear it was convenient to travel with them. We hope to see you again soon.
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Milford, United States
1 review
Reviewed 16 July 2014

Can't find night staff when you need them, Feel unsafe as a result. When you find them, they are unable to resolve your problem. Manager was confrontational and did not follow through. Not enough parking, had to park in another lot and walk back to this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 31 July 2014
Thank you for your review. We are saddened to read that your experience wasn’t what we strive for. We want each of our guests to have a great experience and we will work together as a team to make sure we do our very best with our customer service skills.
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Henderson, Nevada
Level Contributor
122 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 July 2014

Love the decorations, comfortable, full kitchen, nice amenities. Nice part of Denver. Easy to get to, close to many restaurants. Will stay there again. Stayed with my daughter on a college visit and we both enjoyed . Close to Colorado School of mines, very convenient.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Carol Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 31 July 2014
Thank you so much for your review. It was so nice to read that you enjoyed the new Home2 Suites in Lakewood, Colorado. With such a short distance to the School of Mines, it makes it convenient to stay and check out the area. We hope your visit went well and will see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
Reviewed 16 July 2014

We were completely satisfied with our choice of Homes2Suites as our choice of hotel for our recent stay in Golden, Colorado for a wedding. I felt the room was very well appointed with modern conveniences down to a night light in the bathroom to plenty of plugs available for electronics/phones/ipads, etc. We were able to use the nice size refrigerator, glasses and dishes and microwave for food for our meals. Sleeper sofa was comfortable and the bed was very comfortable. Loved the lobby seating areas, dining area and outdoor seating areas. Very nicely decorated and comfortable modern. Lot's of areas to gather with friends/family. I would definitely stay here again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Nancy C E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 31 July 2014
We are so pleased to read that you really enjoyed the new Home2 Suites in Lakewood, Colorado. This hotel is designed to be your home away from home and allow you to have many complimentary amenities to make your stay more comfortable. With all of the ample social spaces, it’s a great setting for people that want to be social or just to read a book. We hope to see you again the next time you are in the area.
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Poway, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

What a find! If you are looking for a FABULOUS hotel, that is centrally located near downtown Denver, this is your spot!! We stayed here w/a group of 10 other families for a week-long sporting event & couldn't have been happier! The staff was fabulous! The rooms were spacious, had comfortable beds and the well-appointed kitchen helped us save $$ by not having to eat out for every meal. We were also pleased w/the choices offered w/the complimentary breakfast every morning. The staff even opened this up for us early one day so we could eat before a very early scheduled game. We also appreciated the close proximity to the grocery store and walking distance to several eateries and quaint coffee shops. If you exercise while on vacation, the workout room offers plenty of equipment, or there is a nice park right across the street w/walking trails & a large grass area. We will definitely stay here again and highly recommend!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
1 Thank Desiree K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 15 July 2014
Thank you so much for your review of the Home2 Suites in Lakewood. We are so pleased to read that you loved the hotel and all of the complimentary amenities were to your liking. We are in a great location to so many conveniences and am so happy to read that you took advantage of that while you were here. We hope we will see you again next year.
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Minneapolis, United States
1 review
Reviewed 9 July 2014

We loved Home2 Suites by Hilton. The rooms were clean, comfortable, modern, had everything you needed while also being environmentally aware. We were in town for a wedding and slept great as well as enjoying the entire hotel and their services.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Lori N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 15 July 2014
Thank you so much for your review of the Home2 Suites in Lakewood. We are so pleased to read that you loved the hotel and all of the complimentary amenities were to your liking. We are proud to have so many sustainable features in the hotel and am so delighted that you appreciated that too. The next time you are in the area we hope you will choose to stay with us one again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Rock, Canada
Level Contributor
243 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 9 July 2014

Boy, when you get it right, you really get it right, and Hilton has hit another one out of the park with this hotel. Everything from the location, to the functional layout of the front lobby and breakfast area, to the outdoor patio and the very helpful and ever attentive staff, the whole operation was firing on all cylinders. for a business traveller like myself, you will appreciate the very functional room design and decor. Very practical, very business friendly! Kitchen suite which had every thing you would need for a longer stay, including a built in dishwasher and garburator ! Great bathroom, with large shower. but the bed, now this is a work of art. what a sleep, so comfortable! pillows that were soft like clouds but not mushy, bedsheets that were very comfortable. I could go on and on, but why spoil it for you? You need to experience this yourself! You will not be disappointed.

Room Tip: they are all good rooms,
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Good_time_Ahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Home2 Suites by Hilton Denver West - Federal Center, responded to this review, 15 July 2014
Thank you so much for your review of the Home2 Suites in Lakewood. We are so pleased to read that you loved the hotel and found the design along with all of the complimentary amenities very enjoyable. The spacious suites have been a great experience for a traveler looking for something beyond a typical small hotel room. We get compliments on those amazing sheets all of the time and good to read you found them as wonderful. The next time you are in the area we hope you will choose to stay with us one again.
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Additional Information about Home2 Suites by Hilton Denver West - Federal Center

Property: Home2 Suites by Hilton Denver West - Federal Center
Address: 50 Van Gordon St, Lakewood, CO 80228-1701
Phone Number:
Region: United States > Colorado > Lakewood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 27 Hotels in Lakewood
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Denver West - Federal Center 2.5*
Number of rooms: 107
Reservation Options:
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