I deducted one star for the dismal breakfast offering. It is the bare minimum. A breakfast sandwich to toss in the microwave, a waffle maker, or cereal.
I deducted the other star for arriving with my wife and 2 kids, and having just 2 towels and washcloths in the room. I understand it's procedures. Some brands automatically stock all rooms with 2 each, some go with 3 each. But when I make a reservation and have to tell them that there is 4 in our party, I expect them to adjust the number of towels to accommodate each member in our party. To me it's like a waitress sitting down a party of 4 at a table with only 2 silverware settings and waiting for you to ask for the other 2.
Other than those two strikes, the staff was very friendly, and helpful. The place looked and smelled brand new. I didn't find any problem with "thin walls" as others have stated, but maybe no one was in the rooms on each side of me.
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