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“Nice Place, good staff”

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Homewood Suites by Hilton Denver West - Lakewood
Ranked #5 of 27 Hotels in Lakewood
Certificate of Excellence
Reviewed 28 May 2014

Let me get the one bad thing out of the way. We stayed here for 3 nights. The housekeeping staff did not service our room on the 3rd day (5/25/14). When we returned later on 5/25/14 and advised the desk personnel of this, we were told that there was nothing they could do, the housekeeping staff went home. The Hotel did not appear to be overly crowded, and I felt that no service to our room was unacceptable.
That being said, we did enjoy the Hotel. We did not need or take advantage of the full kitchen in our suite. But it was nice and stocked with glasses, silverware, etc. There were many good restaurants nearby. AND, the staff took good care of us when we needed to be evacuated into the basement during a tornado warning on 5/24/14. Also, the free breakfast was very good and plenty of it.
I have not stayed in a Hilton Home Suites before. I hope management sees this, and does make sure that the housekeeping staff is taking care of ALL the rooms, not just some of them.

  • Stayed: May 2014, travelled with family
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Thank Willyp832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you so much for your review and feedback. We are pleased that you really enjoyed so many thing's about the hotel and you found it to be very comfortable. We would also like to apologize for the housekeeping issue and want you to know that the general manager and executive housekeeper are taking this feedback seriously. They are working on steps to be proactive in avoiding this again in the future. In addition, we are also coaching our front desk team to be able to assist in situations like this.Thank you for choosing us while you stayed in Lakewood and we hope the next time you are in the area you will choose us again.

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386 - 392 of 519 reviews

Reviewed 24 May 2014

A very quiet and peaceful family residence. The place is very clean and has a diverse and healthy breakfast. The one bedroom suite, which has two queen beds can comfortably accommodate 4 persons (two adults and two children) in addition to the sofa bed, which can only take one person. I paid a $ 165/day for 14 days and I'm strongly convinced that I got what I paid for.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank 255najeeba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you for your review. We are so pleased to know that you found our suites spacious and very comfortable. We are proud to have so many complimentary amenities that our guests can enjoy. We want travel to be stress free, and by providing all of the comforts of home it will help our guests to unwind. Thank you for choosing to stay with us and we hope to see you again.

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Reviewed 20 May 2014

I would highly recommend staying at Homewood. The breakfast and dinners are delicious. My room was always clean and the staff is very friendly! I enjoyed the free cookies at the front desk when I arrived back at the hotel after a long day in class.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you so much for your review. Starting out with a hearty buffet breakfast in the morning and then coming back to unwind at the manager's reception ( M-Th) with a great meal and beverages is just what you need while traveling. The staff was very pleased to know that your room was always clean and had so many comforts of home. The cookies are delicious and we will have more waiting for you when you return to Lakewood.

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Reviewed 19 May 2014

Did not get the type of room I reserved and the staff didn't care. I reserved two rooms for my family of 7 and they split us on seperate floors. You get no advantage for being a HHonor member at this hotel.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Jarrit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you so much for your feedback. First and foremost we apologize that we made you feel that we didn't care. We always want our guests to feel comfortable and welcomed and always appreciate you choosing to stay with us. Unfortunately,there are times that we can't accommodate all requests due to vacancy demands and we will take this opportunity to the correct steps to ensure that our customer service is top notch.

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Reviewed 19 May 2014

I have stayed here many times before and will continue to do so. It's always near perfect in every way a hotel can be. It's clean, quiet, located in an area that has grown to include stores and many restaurants. They have good internet service and television. On the few occasions I have had a problem here the staff knows what to do and is quick to solve the problem.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Gerolamo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you so much for your review. Our team is passionate about giving each guest exceptional service and staying informed to always help when any problems arise. We thank you for your continued loyalty to The Homewood Suites in Lakewood.

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Reviewed 17 May 2014

Nice rooms with very comfortable beds, good complimentary breakfast, social hour (which we did not use), very small pool, friendly staff. We do not recommend you planning on using the pull-out sofa. The wires in the mattresses actually are visible through the thin covering and it hurt to try and lay down on it. The wires poked into our backs. We asked to change rooms (we really needed the pull-out sofa because of traveling with young children, and we didn't want them in the living room/kitchen with the main door). The next rooms's sofa sleeper was the same. It too was very cheaply made and not usable. Management did take care of us and we ended up having a very nice six-night stay. Even though we would give this hotel a five-star review, we would not recommend anyone staying here who really needs to use the sofa sleeper.

  • Stayed: April 2014, travelled with family
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Thank Midwesterner_54904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 29 May 2014

Thank you so much for your review. We are so happy that you enjoyed the great buffet breakfast that we offer daily. The rooms are a great size especially when traveling with a family and offers so many comforts of home. I am sorry to hear the sofa mattress wasn't comfortable, we are making efforts as a team to change that for the better. Hopefully next time you are traveling through Lakewood we will have a double queen suite available as another option. We thank you for choosing to stay with us.

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Reviewed 15 May 2014

This is a nice hotel, with friendly and helpful staff. My room was large, nice and looked almost new. They have a good complimentary breakfast and a social hour (in the evening). Every room I've stayed in is quiet. While it is close to the Denver Federal Center, the medical center and easy access to the freeway to town or east and west, it isn't right on any busy road and sits back from Union Ave. It is very pleasant. I stay there every time I go to Denver. Highly recommend it.

  • Stayed: October 2013, travelled on business
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Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Director of Sales at Homewood Suites by Hilton Denver West - Lakewood, responded to this reviewResponded 22 May 2014

Thank you so much for your review. We are pleased to read that the location is ideal for you and you are able to get to many attractions close by. We really do like how we are nestled off of the busy road with the backdrop of so many great parks and trails. We are happy to hear you stay with us each time you are in Lakewood. We appreciate your loyalty and the next time you are having dinner with us, we hope we will get to meet you in person.

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Additional Information about Homewood Suites by Hilton Denver West - Lakewood

Address: 139 Union Blvd, Lakewood, CO 80228-1803
Phone Number:
Region: United States > Colorado > Lakewood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lakewood
#3 Family Hotel in Lakewood
Price Range: £87 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Denver West - Lakewood 3*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome Home! The Homewood Suites by Hilton Denver West/Lakewood is west Denver's most, upscale, all-suite hotel! Our spacious suites offer full kitchens, complimentary wireless internet and DVD players in every room. Come enjoy our indoor pool and hot tub and our state of the art fitness center. Our complimentary hot breakfast has something for everyone. Tired after a long day? Come Home and join us for our complimentary evening social Monday through Thursday evenings from 5pm to 7pm. ... more   less 
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Also Known As:
Homewood Suites By Hilton Denver West-Lakewood Hotel Lakewood
Homewood Suites Lakewood
Homewood Lakewood
Lakewood Homewood Suites

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