Booked our room online. Upon check in a frisoend of our had a room with 3 queen beds. The front desk clerk said it was fine to stay in their room and that they would give our room to the next customer. She stated it would not be a big deal because it was a busy weekend and the room would be taken. The clerk reassured us that we would not be billed since we never cheked in and everything would be fine. Stayed 2 nights. Clean rooms, nothing negative. Not sure about the breakfast because we were up and out before breakfast both mornings.
2 weeks later as I am going over my bank statement they billed me for a room that I never stayed in after the front desk said that we would not. The owners rufused to refund our money because they have a 2 day cancellation policy. Their employee lied (or was undertraind and not aware of the policy) about us not being charged. I am fine with the policy but not ok with being told that we would not be billed and then get billed.
If you want a nice clean room with shady owners and untrained staff than this is the place for you. If you want a nice clean room with staff that knows what they are doing and owners who care, DO NOT STAY HERE. We will not be back and do not reccomend a stay here to anyone.
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- Also Known As:
- Blue Spruce Hotel Lamar