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“Friendly Staff, but some recent changes.....”

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TownePlace Suites Denver Southwest/Littleton
Ranked #6 of 12 Hotels in Littleton
Certificate of Excellence
Reviewed 8 June 2014

My mother and I have been coming to this motel for over eight years for my mother’s follow-up visits with her cancer doctors and have always been extremely happy with the staff and motel facilities. We have always stayed in room # 103 and it has always been a great room. This year it was one of the last rooms being renovated and we wound up in Room #122, not so great.
This year the motel has been going thru a major renovation and is really looking nice, new kitchen equipment, new cabinets and carpet. BUT IT seems like management has not changed out the old air conditioners, these AC units are old and just don't work as well as they should. I hope that these are the next items to be replaced or upgraded.
Breakfast was always decent in the past, but this year it was not quite up to par as in the past, I hope this was the exception and not the new standard! And it was sad to hear of all of the old staff that had been working there for all of the years we have been staying were let go of by the new management. Andrea (Kitchen/Head of Housekeeping) was an exceptional worker and ALWAYS bent over backwards to assist us in ANYTHING we needed. SHE will be missed!

  • Stayed: June 2014, travelled on business
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1  Thank N8464TFmarkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd D, General Manager at TownePlace Suites Denver Southwest/Littleton, responded to this reviewResponded 10 June 2014

Thank you for taking the time to share your experience with the TownePlace Suites Denver Southwest/Littleton with us.

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

I also appreciate the fact that you noticed the 1.3 million dollar renovation that we just recently completed. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

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Reviews (66)
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63 - 66 of 66 reviews

Reviewed 29 May 2014

I stay here regularly on travel. Many people stay for longer periods but I like the kitchenette amenities for my 3-4 night stays because I can cook in or easily do leftovers from take out. Rooms are comfortable to me. Staff is very friendly. Breakfast is ok (used to be a bit better) but is completely adequate. There are often cookies in the evening. Free wifi and good tv. I like the room layout.

Room Tip: They have just redone both buildings or have just about completed them. I prefer the building where...
  • Stayed: May 2014, travelled on business
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Thank ImaCATraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla H, Manager at TownePlace Suites Denver Southwest/Littleton, responded to this reviewResponded 4 September 2014

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Denver Southwest/Littleton.

Sincerely,
CARLA HARRIS
carla.harris@marriott.com

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Reviewed 18 May 2014

I stayed here on buisness for the third time ...consistant friendly staff...clean room.Updated rooms with wifi and or connected line.Nice desk area with an efficient and well stocked "kitchen"...even had an oven.Quiet area with nice views...stay on the third floor .

Room Tip: Third floor either building has the best views
  • Stayed: April 2014, travelled on business
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Thank MassTraveler55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla H, Manager at TownePlace Suites Denver Southwest/Littleton, responded to this reviewResponded 4 September 2014

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Denver Southwest/Littleton.

Sincerely,
CARLA HARRIS
carla.harris@marriott.com

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Reviewed 7 May 2014

I arrived quite late and the gentleman on staff was very friendly and made sure that check-in went quickly and efficiently and that I was happy with everything. The location is a bit far from downtown Denver but if business or family takes you to the suburbs than you should be fine. Also if you are interested in some of the hiking in the Rocky foothills such as Red Rocks you are fairly well-placed here. The room was large and clean, breakfast basic but good. It seems to be a newly developing area of SW Denver so it is not very built up and has an almost rural, bucolic atmosphere. Location close to the highways makes it convenient to get around metro Denver. I felt welcome and comfortable and would definitely return.

  • Stayed: June 2013, travelled solo
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1  Thank KincsZoltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla H, Manager at TownePlace Suites Denver Southwest/Littleton, responded to this reviewResponded 4 September 2014

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Denver Southwest/Littleton.

Sincerely,
CARLA HARRIS
carla.harris@marriott.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Denver Southwest/Littleton

Address: 10902 W Toller Dr, Littleton, CO 80127-6311
Region: United States > Colorado > Littleton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Littleton
Price Range: £73 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Denver Southwest/Littleton 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to the TownePlace Suites Southwest- Littleton hotel! Near hiking trails, bike paths, and golf courses, this Littleton, Colorado hotel is close to all the action! Our spacious suite accommodations are perfect both leisure, extended stay, and business travel. Each room has a fully equipped kitchen and separate areas for sleeping, working, and relaxing. Business travelers will appreciate free high-speed Wi-Fi and a spacious work desk complete with an ergonomic chair. Start your morning right with our complimentary morning breakfast, and stay fit with our outdoor pool and on-site fitness center. Located off of C-470 we are close several Denver attractions including: Denver Botanical Gardens at Chatfield, Bandimere Speedway, and the famous Red Rocks Amphitheatre. Lockheed Martin, Johns Manville and many more Highlands Ranch, CO corporations are just minutes away. Come stay with us at the TownePlace Suites Southwest-Littleton, and experience the true hospitality of Colorado. ... more   less 
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Also Known As:
Towneplace Suites Littleton

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