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“Rough Start”

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BEST WESTERN PLUS Louisville Inn & Suites
Ranked #1 of 7 Hotels in Louisville
Certificate of Excellence
United States
1 review
“Rough Start”
4 of 5 bubbles Reviewed 3 June 2014

Upon check in, the evening clerk was not at the front desk. When he arrived, you could smell alcohol on him very strongly. He didn't do a bad job of checking us in, but it is unprofessional to be at work drunk/drinking. Also, the lights were not working properly in the bathroom and went out on me while I was in the shower the first morning. We made due, but they fixed it and had no other issues. We've stayed here numerous times, and will more than likely stay again, but they might need to do a better job at maintenance, as we've had maintenance issues at this site on another visit. They always make it right, so it ends up being ok. Unfortunately, this trip was over a holiday weekend and many area graduations were going on, so the rates were much higher than we've paid in the past. This was disappointing.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your comments about your stay with us. I am so sorry about the problems you had at check-in. We have taken the necessary steps so that will never happen again. I am glad we got the issues taken care of during your stay.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

352 reviews from our community

Traveller rating
    196
    107
    27
    14
    8
See reviews for
140
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2014

Nice accommodation that's close to the mountains and Boulder, plus, the value is good. Comfy bed, breakfast was fine and the service was great. Close to shopping and restaurants. Only 10 minutes from Boulder.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Myla J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed your stay with us.
I hope you will come back soon so you can enjoy all the upgrades we are doing. We recently switched to DirecTV with over 60 HD channels including 16 channels of HBO and Cinemax.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, District of Columbia, United States
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Lots of extra taxes on this Best Western, but I guess that's just how it is in Boulder Co. Rooms were clean. Nice breakfast selection. Always had coffee/tea/hot chocolate available in the lobby.
Prices were a little high on Friday nite due to Univ of Colorado graduation. You could hear people walking down the hall. Conveniently located off of Hwy 36. Also, lots of shopping and restaurants near by. Also across the street from RTD.

Room Tip: We stayed on the first floor near a back exit. This kept things a little quieter. We were away fro...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FriedaLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed our HOT breakfast with scrambled eggs, sausage/bacon, breakfast potato's & waffles.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fountain, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 May 2014

I recently stayed at this hotel and can say that I will be back when I travel back to this area. The staff was friendly and helped me with any questions I had. The hotel is conveniently located near various restaurants and shopping facilities. I was able to get plenty of work done as I connected to the WIFI with ease and it was very fast.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Felicty J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed our new state of the art wifi with the fastest speeds in town.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 9 May 2014

If you don't require the luxury of a business environment with business amenities, this is perfect, at a good value, with immaculate rooms and updated bathrooms. The bonus at every Best Western Plus that I've stayed at are the plush but firm Dacron pillows. They perfectly and comfortably cradle my head as a side sleeper - not too mushy, and not too firm.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. I can't tell you how many guests ask if they can buy our pillows. They are so comfy. We are glad you enjoyed them.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville
Level Contributor
11 reviews
11 hotel reviews
4 of 5 bubbles Reviewed 8 May 2014

Quiet. Friendly. Stores and restaurant closed by. Friendly staff. I stayed there for the second time. Close by Boulder. Close by Denver. easy parking. the rooms have a fridge and a small fridge. It is small enough that you do not have to walk long halls to get to your room. Seems to have plenty of space to accommodate guests for breakfast

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Valerie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed your stay with us.
I hope you will come back soon so you can enjoy all the upgrades we are doing. We recently switched to DirecTV with over 60 HD channels including 16 channels of HBO and Cinemax. We have also remodeled our fitness center and upgraded our wifi with a brand new state of the art system.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 28 April 2014

Stayed four nights 4/20/14 thru 4/23/14. Perfect location will say again. Good places to shop and eat nearby. Louisville has a great little downtown area. Close and nice to stroll around and window shop.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 626lilyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, 24 June 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed our location in Louisville. We are just a short drive to Boulder as well.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Louisville Inn & Suites

Property: BEST WESTERN PLUS Louisville Inn & Suites
Address: 960 W Dillon Rd, Louisville, CO 80027-9448
Phone Number:
Region: United States > Colorado > Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Louisville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Louisville Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Newly upgraded internet with the fastest speeds in town! Our rooms and suites are recently remodeled and we offer microwaves and refrigerators in all of our rooms.Enjoy our complimentary hot breakfast each morning with waffles, scrambled eggs and sausage, along with all our other yummy offerings.Featuring 110 cable channels on our flat panel 32 inch TV's as well as free and pay per view movies. ... more   less 
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Also Known As:
Best Western Plus Louisville Hotel Louisville
Best Western Plus Louisville Inn And Suites
Quality Inn Louisville
Louisville Quality Inn

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