Trip Advisor has become my main source of information when choosing a hotel This time, I disagree with the majority of the reviews regarding this property. I was not impressed with anything - nothing. Upon arrival, we waited five minutes in the driveway for the posted valet. After the valet never showed, we parked on a residential side street around the block. Toting our luggage across streets, crosswalks and stairs, we arrived in the lobby and saw there three valet guys standing around the front desk chatting among themselves. When signing the checkin paperwork, the desk clerk, Aimee, noted the 7$ valet parking fee as well as an 18$ "service charge for incidentals." I told her we did not valet and she said the local police would tow the car if it was on the street. How inviting, I thought. Further, she insulted me stating, "You really need to valet." I told her that I tried to , and in fact waited for some time without any service. After she shrugged her shoulders she handed me a pen to sign necessary paperwork for checkin.
A slow elevator ride to our third floor room stranded us in a cluttered, very cluttered hallway without room access - neither key worked. Another trip downstairs to visit lovely Aimee proved no better than the first encounter - she said "Well. they should work." I told her I couldn't agree more, but the fact was, they did not. She issued new keys and suggested a bellman go up and open the door for me, as if I was incompetent to open a hotel door. The bellman was unable to open the door. He told me I"d need to go back to the front desk and get a "hard" key. Alas, entry, UGH.
The room was not at all representative of the description I had been provided. The room I reserved was noted as "mountain view deluxe." Nothing could have been further from the truth. The small windows were near the top of the ceiling, requiring a chair or stool to look out. Standing on the chair to admire our mountain view, I was disdained to see nothing more than AC and heating units on adjacent rooftops. What a view. In the mean time, housekeeeping dropped by informing us their key worked in our door. I'm still trying to ascertain the purpose of such a useless visit . I returned to the lobby again, requesting the room type I'd booked. They were accommodating. (I did not deal with Aimee this time). We were relocated to a room on the second floor as described. We went to the lobby to use the internet because there was no wifi in the room even though it was advertised as such. When I asked about this, I expected their canned response which I received - "there should be wifi up there." What a joke. By this time I was disgusted and tried to find someplace to have a drink. Oh No, not at this supposedly 5 star place - not till 5:00 when the bar opened (it was 4:15) We were told we could order a drink in the music room located off the lobby. We sat on an old, well worn couch waiting for some sign of bar service. We knew there was previous bar service, evidenced by dirty glasses all over the room. Finally, a haggared looking woman showed up and took our order. Sure enough, we got our 2 drinks - 20 minutes later. I was so mad at this point, we left the hotel to enjoy happy hour in town. We returned to the hotel after a wonderful dinner at the Broadmoor Penrose restaurant (see review). The bed was nice, but we had not bargained for nor expected the cacophony through the paper thin walls of adjacent rooms. We arose early, wanting to leave this horrid place as quickly as possible. It didn't take long to get out of there because we had no hot water in the shower - none. There was hot water in the sink, but I'm too big to sit in a sink. We left half showered. When I checked out, the young lady actually asked me how everything was. I said, "not good at all," and proceeded to tell her about the shower She told me we should have called maintenance. I told her that was ridiculous - hot water is not a 21st century luxury in a 5 star hotel. When we left I was tempted to remove some of the AAA, Preferred Hotel and Johansen's awards adorning the wall of the entry. I"m still in total amazement how this place earned these covered awards. If you stay here, expect the unexpected, but nothing more. What a horrible, expensive night.
- Official Description (provided by the hotel):
- What makes a hotel truly special?Prestige? Romance? Luxury? As a four diamond Colorado Springs Hotel, these attributes are very important, and we have each of them in abundance, but none of them matter as much as... the stories. The stories that are started here, by brides and grooms celebrating their weddings. The stories that are commemorated here, when couples choose us for their anniversaries. The stories that are shared here, when family vacations become unforgettable memories. Our stories really do matter: they define who we are. You see, as the premier historic hotel of the Greater Colorado Springs area, our history is forever intertwined with what we are today. In fact, The Cliff House is older than the State of Colorado itself! And just like your story, we have had our ups and downs: we have played host to famous dignitaries, and we have been a barracks for soldiers. Later floods and fires have even threatened our hotel's very existence. But, just like you, we've persevered. After our extensive remodel and grand re-opening in 1999, we quickly proved that The Cliff House is once again one of Colorado's finest luxury hotels. Nestled at the foot of majestic Pikes Peak, we've managed to keep all the trappings of Victorian elegance and luxury and also become a leader in innovative room features with state-of-the-art technology. Since 2001, we've consecutively received the prestigious AAA Four Diamond Award for both the hotel and our dining room. Our dining room has also received the DiRoNa Award, and Wine Spectator's Best of Award of Excellence, every year. From our world-class fine dining, our amazing rooms, personalized service, our fun new bar and grill, to the limitless experiences and activities Manitou Springs has to offer: we are confident that you will love your stay here... and what a story you'll have to tell! We're proud of our history. Come share yours with us! We're within ten minutes of downtown Colorado Springs, but (rest assured) a world away! ... more less
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- Also Known As:
- The Cliff House At Pikes Peak Hotel Manitou Springs
- Cliff Hotel Manitou Springs