My first visit to this establishment was for breakfast with my friend after we hiked the incline. We both had coffees and a small breakfast. The server was friendly and was happy to give a recommendation. We ate our food, it was good and we left saying that we could return again. My second visit with family from out of town was not so pleasant. We had a group of nine (five adults, four children) and just wanted to stop in for crepes and coffee. We understand that this place is small and didn't want them to have to move tables around. It wasn't too terribly busy. We let them know that we didn't want to cause a commotion and we could sit at two different tables. Still willing to pay the 18% gratuity for a group of six or more even though we would be broken up at two tables.The woman seating us was not amused by this suggestion as she huffed and did an eye roll as she called for another waiter. The new waiter didn't have a problem with this, he sat the adults at one table and the four kids at the table right next to us. Drinks came fast for both tables. He came back for our order, everyone ordered crepes except my youngest wanted a vanilla cupcake. I looked at the cupcakes in the case, not all of them were labeled, so i asked if he had anything vanilla and all I got was what we have is in the case and then silence. Now, maybe I was still a little peeved at the first waitress and her attitude but I thought his comment was rude and not helpful at all. He could have said this is what we have, and name them really quick, I am sure he knew what the names and flavors were. I finally said anything either vanilla or chocolate will do and he brought a chocolate mousse cupcake. It took nearly 35 minutes for the rest of us to get our crepes. I am not sure if they pre make their crepes in the morning or not but we saw the cook taking pre made crepes from a stack with waxed paper in between. Not sure what took so long, I've lived in Europe where they can make any crepe you desire in front of you from batter to finished product in less than a minute and much cheaper. Im not saying it was a bad crepe, it was ok but it took a long time. At the end of our meal we got the check and he forgot to break it up as we had asked in the beginning as we ordered, which he was ok with as well. My brother in law a waiter for 15 years opted to pay for the entire meal so we didn't create anymore issues. The check did not include the 18% gratuity but my brother in law paid 20% anyways even though he thought service was lacking. Had it been me, it probably would have been less. Perhaps they should be a little more welcoming to their customers.
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