The first time I stayed here, I brought my mother as her Mother's Day gift. We stayed for one night and we were delighted. We stayed in the Garden Cottage and loved it. The decor suited the "garden" theme and the cottage was extremely cozy. Breakfast was delicious....Mom and I were so impressed, that we immediately booked a week in June to come back for our summer vacation with my husband and son.
We agreed on not having breakfast, since we got the "friends and family" rate. That was fine. But, throughout our stay, we had no trash pickup, no towel service, and the side door in the kitchen was unlocked the whole time despite our request to please lock it. When we flagged the groundskeeper down to address the garbage issue, he told us not to put it outside. He told us to leave it in the kitchen, and it would be picked up. They never picked it up. There was an embarrassing pile of dirty towels and garbage bags in our kitchen when we left. Disgusting. For the price he charges per night, one should recieve adequate basic housekeeping services. I don't think that's too much too ask!
The day we we leaving, John popped his head in as we making trips loading our car. He didn't say "thank you", or "did you enjoy your stay?", just..."you guys can leave the key in the door when you leave". We spent over a thousand dollars at Agate Hill during this stay.
I must mention we did nothing to aggrevate the innkeeper. We were quiet and respectful, and were hardly even there. My mother even sent him over a homemade spagetti and meatball lunch, and she never got as much as a "thank you". I also gave him a whole (big) bag full of hard covered books to use in the cottages, which incidentally, I could have sold or given to friends.........never got a thank you. Really?????
I would recommend finding another bed and breakfast if you plan to stay in Manitou Springs. Word of mouth is monumental in the hospitality industry, which is why I don't understand how John thinks this level of service is exceptable. Good Luck, John. I hope this review will help you to improve on the service that future guests recieve. You do have a beautiful property!