Called weeks ahead to make a reservation and was quoted a room price of $89 each for 2 rooms and 1 night for 5 people. Made reservation with Helena. Received confirmation number. Received a phone call from Anna, the manager at 5pm on day of check in. She said that I was told the wrong price for the rooms, they were really $145 each, that I needed to pay the difference or they would cancel the reservation. The rooms were for my daughter's 13th birthday trip with her friends. At the time Anna called me, my guests had already travelled almost 5 hours and were about to arrive at the hotel. When I attempted to communicate that I felt it was good business to honor the price I was quoted (I never asked for any deal or discount, just asked what the rate was.), Anna told me that I was rude and that she was going to refuse to do business with me. I called the party to let them know what was going on, and they said they had already checked in. They said they were charged $10 more per room for an "extra person", but it was 2 rooms with 4 person capacity each, and there were 5 people. After they got settled in someone came to their room and told them they needed to pay $60 more per room or leave. We have friends who live in New Castle who say that they have heard similar stories about this Econo Lodge. It was absolutely unbelievable and unethical.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Travel Republic (UK), Choice Hotels, Booking.com, Expedia, Hotels.com and Traveltool, S.L.U. so you can book your Econo Lodge Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rodeway Inn New Castle
- New Castle Rodeway Inn